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June 2024 by Brad Clemmons
Told couldn’t help us because they close in 20 minutes very poor customer service
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June 2024 by Matt Miller
I had a LOT of trouble setting up my new IPhone so I brought it in-store to get some help. Ebony was the one who assisted me and she was spectacular. She was very kind & helpful and she was extremely patient. She honestly made the experience 100x better as I was there for over 2 hours.
Verizon~ if you see this, she 100% deserves a raise!! We need more people like Ebony!
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June 2024 by Jenny Bryant
Stopped in to buy an upgrade prepaid phone and was told by the lady(Not her fault at all) that the only way she was Allowed to sell me a phone was if I paid for the phone(Given) a $40 activation fee(To activate the new phone, understandable.) and $35 fee for my first month service(On an active account? Why?) An account that is already active shouldn't have to pay a first month service fee. I just paid for my monthly service. I don't understand why I have to pay more monthly service fees to upgrade. I need a landline.
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March 2024 by Kristen Kelley
Ebony is a genuine person there to help and help find your best options for you and/or you family♥️??????
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February 2024 by Dale Hurst
Got a new phone and picked it up at store..so very easy and simple
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January 2024 by Cassie Ayers
Got all my needs met, had a very knowledgeable customer service gentleman. Seen in a timely manner and out by time needed.
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January 2024 by Lori Zunich
We made an appointment. We arrived a few minutes early. The gentleman checked us in and I got a text saying we were next. We saw many people come in and be waited on in the 30 minutes we waited. When I approached the gentleman to ask our status he was rude and short with me. When we eventually saw a representative, he was rude as well. So we walked out without a phone. We didn't go to the South Neil store because when we called them they were also rude. Want EXCELLENT service?? Go see Austin in Urbana. HE is a wonderful human!!
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January 2024 by Christine Sumila
Very helpful staff, very knowledgeable, the only place I will go for my services
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January 2024 by Dan Redding (BlueKnot)
Went above and beyond to help with transferring from AT&T when they were being difficult. Excellent service.
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December 2023 by Average Joe
Kids don’t know what they’re doing, obviously just hired to fill space and have bodies in the store. Extremely disappointing service and would not recommend going to this store in person ever. Some true Mensa level employees here, you guys should be quite proud of the team of children you’ve put together. Probably would’ve had an easier time if I was communicating through a series of grunts and farts. 10/10 on a scale of stupid.
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December 2023 by joel palmer
They are very high.T-Mobile has plans only $50.00
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November 2023 by Elaine Lutz
Bought new phone several weeks ago and want to report that I was amazed at the competent and professional help I received from Bill. My phone was activated, the data and old phone number transferred, and my new Verizon account was set up. He paid careful attention to me until all the steps were completed. His customer service was excellent and very much appreciated.
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November 2023 by Tanner Musgrove
Walked in to get a bill printed out for my grandma and was told “call the bill help line” when I told him I can’t do an email, I needed a quick print out of the bill (2-3 minute job) he said “yeah, call the bill line.”I felt like my need for help was below him and that it would be a waste of his time to help me? Or that because I didn’t make an appointment he WOULDNT help me (I came in at 12, only appointment times were at 2PM and 3PM) so I left frustrated feeling like I can’t help my grandma with the task she needed help with. (Please note prior to this visit I walked in to pay her bill and they helped me with the task even though I didn’t make an appointment and that took 3 minutes.)I called a different Verizon location and asked if they do walk ins or appointment only because the Champaign location apparently does appointment only. They said they allow walk ins and they understand that the Champaign location “sucks”.
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October 2023 by Dr. Jim Jones
Not overjoyed with service level. Really needs more relatable understanding of the customer needs
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October 2023 by stephine h.
literally such horrible service. Manager is disrespectful and was no help. he tried to say they don't sell phones here and only do upgrades. really rude and unhelpfu.
