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July 2023 by Litany Pyle
Very quick service and extremely happy with the outcome. They got a 5 year old stain out of a white dress. Very pleased!Services: Comforter cleaning
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June 2023 by Dr. Jim Jones
I have used this business since I moved back to Illinois. Friendly staff and great service.Service: Clothes pressing
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May 2023 by Ken Batty
Pleasant service, reasonable prices, excelant internet followup.
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May 2023 by Sam Smith
Great customer service. Orders are always in on time!!
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April 2023 by James Semonin
This company is fantastic. They always do a great job and the staff is extremely friendly and helpful.Services: Ironing
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April 2023 by cliff redmon
They did a great job. Friendly staff and knowledgeable of their jobService: Laundry wash & fold
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April 2023 by Steve Holstein
Super friendly staff, convenient drive-thru drop-off/pickup, and text messages when my shirts are ready.
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March 2023 by J S
Took my Mom's old wool coat, which she loves, for cleaning. I confess I was a bit embarrassed by all the stains on the coat but the counter person at Starcrest was very professional. They had the coat ready in 24 hours so I could have it back to Mom before she missed it. All stains gone and the coat looks fabulous. Would definitely use Starcrest again.Service: Special care fabric cleaning
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August 2022 by Dogmom K
I was a first time customer, dropped off 4 drapery panels, was not given a price. Picked up my order, no price was entered on my ticket so they let me take my drapes and later called to say the cost was $60! I later mailed them a check with a letter expressing my disgust at the price and the fact I wasn't warned it would be that much. I said I'd never return and they cashed my check, never acknowledged my letter. They lost two customers because my sister won't be using them now either.
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March 2022 by Roger Scroggings
They are friendly, they take the time to make sure that you have all your concerns answered and they do agreat job .at good rates
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February 2022 by Joe Thurmon
On time. Negative is that I order heavy starch and it comes back with little-to-no starch. It's too expensive!
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September 2021 by Tamar Walleser
Called prior to dropping off to ensure my wedding dress would be able to be cleaned and picked up a week and half later. Had to use a service like this since plans changed thanks to COVID and us being Active Duty Army. I said it was okay if not, I just didn't want to use their business if I couldn't get my dress back in time. NBD. They had me talk to Lauralee. She confirmed and said for them to document it on the ticket. My ticket had the correct pickup time and date. My dress was NOT ready on time. My WEDDING DRESS. Told me there's nothing they could do, they were sorry, and they'll take half off. I had to leave town without my dress incredibly upset. They said it would be ready in 5 days in the morning. 5 days later it was still not ready and then they told me it'll be ready that evening. Finally picked it up and I saw people hiding in the back avoiding me and no one even talked to me to say sorry or anything. Don't recommend.
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August 2021 by Katelynn Gilliland
I called to ask about having my wedding dress cleaned to be worn again in December and asked that it be hung back in the bag that I brought it in. I dropped the dress off and told the person helping me that I want it hung back up, not preserved and placed in a box. After a month, I called to check on my dress and they could not find my dress! The garment tag had been lost and they did not know where my dress was. I received a phone call 3 days later that they had potentially found my dress and asked me to describe the dress to them. My dress had been preserved and placed in a box and they did not know who’s it was. They took my dress out of the box, didn’t even bother to steam the wrinkles out of it and still made me pay $150. When I brought the dress home, it still had dirt on it from my wedding, it was wrinkled, and had stains on it from the cleaning solution they used. I was not impressed with their service or handling of my dress and will not take any article of clothing to their store again.
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August 2021 by david mccleary
Very nice people who do a great job. I had some quilts that had a smell and when I got them back they were like new. They did a great job
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July 2021 by JoHanna Wozny
My dad died May 29 and we needed his suit cleaned for his funeral. I took it to the Rantoul location on May 30 and was given a pickup date of June 1 (due to Memorial Day). When I arrived on 6/1, the clerk told me that there was a mistake and it wouldn't be ready until the next day, which was too late for us. She called the Urbana location and they were able to rush the cleaning and it was ready for me when I arrived. They apologized for the mix up and the fact that I had to drive an additional 20 miles to get the suit, but all's well that ends well. If I lived in the area, I'd gladly give them my business again.
