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May 2024 by Shelby Lahey
These guys were so helpful setting up my new tank! Highly recommend this place!!
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May 2024 by Mom Dad
Horrible service. In the store 30 minutes people coming in after me getting help before me. This is the third time this had happened. But EVERY single time I come in with my Boyfriend I am helped IMMEDIATELY. Have not wrote a review before for them so I had to activate an old google account just to write this one just because the service is so bad. My boyfriend had to call the store while I was currently in it just to receive help. Ridiculous. He will be coming with me from now on. I’m pregnant and I cannot be on my feet for this long. Do better.
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May 2024 by Tessa Valade
I went there to get my first ferret, when I first went in to just look at them they would let us pet them but did not let us hold them, what surprised me the most is they were not used to being held, they also were kept in a cage way to small, ferrets need a lot of space and the two in the cage were in a guinea pig travel cage, they also had no vaccinations from what I was told and we had to call them just to find out a vet clinic also, they were kept in a room with other rodents and reptiles, I also spoke to a former employee at the petsmart near me and they had said that the owners of sailfin would buy a lot of baby mice and 2/3 of them would pass away before selling, I also had friends who got rats from them and both of the rats died within a year, i highly recommend not buying ferrets from here, there are other breeders and also other stores nearby who will be a lot better
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May 2024 by Jackson Cunningham
I bought powder orange isopods and 2 cultures of springtails. The isopods look amazing and are doing good but neither cup of the springtails had aby springtails in them.i dont want a refund keep my money I just won't cone back.
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May 2024 by dave diorio
Love this place helpful with all my needs.
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May 2024 by Ethan Snow
The staff was extremely helpful and knowledgeable. For what they didn't know, they were also good at telling me where to go to find out more info, rather than just saying "look it up"
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April 2024 by Lord B. Mills
Bad communication. One fish died. Got store credit and bought another. Two workers there told me I had nothing to lose if I bought another one, because I would be able to get store credit again if something happened. Well that one died in 4 days, and now they tell me I can’t get store credit. How is this my fault? Their own workers told me this. If I knew their policies I wouldn’t have bought that fish. 130 dollars lost over this situation.
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April 2024 by Sheri Arellano
The staff at Sailfin are always friendly and eager to help, they always have good weekend sales.They even have stamp cards…fill it up and save big $.Very reasonable prices on R/O refill water; frozen mice and rats…best prices around.It’s an hour drive but well worth it for the great customer service.I use mobility devices and the team members always carry out my 10-12 gallons of R/O water.#SailfinPetShop rocks, thank you, you have great team members working for you.
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April 2024 by Pickle Chips6404
Epic store love the look and a lot of fish
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April 2024 by Truman Bell
I love this shop I always go here they have a wide variety of fish and I would recommend.
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April 2024 by isabelle
Genuinely one of the coolest places I’ve ever been. One thing to note that I personally thought was very cool is their personalized kits they have for each pet. This place is a million times better than any chain pet store, and I wouldn’t have found them if Petsmart wasn’t out of small crickets today. It’s very clear that the employees are passionate about what they do and have plenty of experience. You won’t catch me at Petsmart again!
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November 2023 by Julianna N.
The fish we bought here died pretty much as soon as we got them home. Also every experience we have had there has been negative with the older gentleman. A lot of the advice the other staff has given has been incorrect.
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August 2023 by Cody Hart
We bought a lovely yellow parakeet last Tuesday. Sales was great. The parakeet is adorable and friendly. More importantly, "he" (perhaps) escaped from the cage several times. Soooo cute!
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August 2023 by Tara Root
We drive over an hour to this pet store because it is the best around. The staff is very knowledgeable and friendly.
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August 2023 by Catherine Schaumann
Staff is amazing in explaining proper aquatic care to a 9 year old (and his not so fishy mom). Very chill atmosphere.
