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March 2024 by Ruairi McEnroe
Exceptional customer service. I went in to get a repair but turned out I needed a replacement. Chip explained everything to me and gave me a tip on how to get the best price. On the morning of the appointment, Colin got me checked in. They called me as soon as it was done and Chip explained what to watch out for and the warranty details. I felt valued and that I wasnt just another customer. Credit where it's due to both of these gentlemen!
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March 2024 by Aetherius
Stopped by here after I found my rear windshield shattered one morning. The manager I spoke to was honest, upfront, and gave me the impression of somebody who knew what they were doing. Was very pleased with his friendliness. He even offered to crash-wrap my window free of charge in the meantime if I wanted.Per his recommendation, I booked my appointment online. On the day of service, it only took two hours until they were done, matching tint on the glass and all.Very grateful for their work, thank you guys so so much for making this ordeal for me as painless as possible. Will definitely return if the need arises. ✌️
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March 2024 by Der Medicus
The auto mated service is limited in options and downright ridiculous. Can to get to speak to a representative after being handed from automated system to automated system.
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March 2024 by RANDY WARFEL
All around great experience.
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February 2024 by Lynette Walton
Manager provided a superb quality service and outstanding customer service. I'm really impressed with the professionalism that was displayed during my visit to this store. I can definitely say that I'll return again just to drop in a say hello. Give yourselves a hand gentlemen! I'd love to see more access to Samsung Pay, Apple Pay, or other convenient methods of payments touchless payments at local Safelite locations. It's far more convenient and secure to pay with these options in my opinion. I'm a graduate from the University of Illinois at Urbana-Champaign the epicenter of technology and I'd would expect that more businesses would offer 21st century technology.
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February 2024 by Jeremy Bailey
Went for a chip repair, Great experience honest and professional service went over every option with me explained the risk in details fixed my windshield fast
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January 2024 by joshua Cole
Good luck getting help
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January 2024 by Ben
Wrong parking, staff was the chillest and most kind.
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December 2023 by Alex Choi
I stopped by this location for a problem that I could not put my finger on (something I thought was related to the windshield).Chip and Eric were immediately professional, knowledgeable, and thorough. They explained the problem, potential options, and solution super well, and importantly, they LISTENED.Chip and Eric went above and beyond to make sure that I was satisfied as a customer; the service I received today was extraordinary which can be so rare these days. I walked away with my problem solved with confidence and ease, and I knew I could trust this store. I could not be happier.I hope Chip and Eric both get recognized for their amazing service and expertise, and I am going to stop by to say hello sometime before I leave Illinois for my job.Highly recommend this store.Thank you Chip and Eric!
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December 2023 by christina aguilar
I was recently struck, while in my vehicle by one of their work vehicles, the insurance provided to me, was expired by a year. The secondary insurance provided was expired by three years. I still haven’t had any contact with them cannot get a hold of corporate nor their insurance, my vehicle still isn’t fixed and I have already missed two days of work. I am not able to get a rental at the moment due to the cost and again no communication in regards to this issue. The driver was found to be at fault on scene, as well as cited on scene and yet I have no communication from them. My insurance company has no Communication from them as well
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November 2023 by Detina Abbott
Arrived early greeted by the service agent. Explained everything made sure he answered my question. Offered coffee or hot cocoa. Everything was very clean. Was done earlier then expected. Overall great experience. Eric my agent a thumbs up.
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August 2023 by Michael Scherrer
I had my driver side window fall inside my door and it wouldn't come back up. Not a big deal, if not for the fact that I was three hours from home and it was pouring rain. I pulled into their shop late in afternoon on a Saturday desperately seeking a solution. They helped me cover the window so I could get home.
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August 2023 by Edgar Rizo
Highly satisfied with the outcome replacement of my window on my lexus. I see a lot of poor reviews, but I can tell you this place does not deserve a bad review. I was very impressed with Chip-the manager, and his eminent attitude and honesty for the company. The staff took their time on my vehicle, which I did not mind because the window came out perfect. So for anyone complaining about time in the reviews, they need to understand that quality work takes time.
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June 2023 by Patricia Mercer
Everything went very smoothly. Staff was super friendly, super informative, and super helpful. I have always heard good things about them and all that is accurate. I will always take my vehicles to them if there is a need. And I will recommend them to friends and family.
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June 2023 by matt mcneilly
Two experiences here:First one, they quickly repaired a chip in my windshield. They explained it very clearly and were done fast.Second one, I took in a used car with a chip. They told me it had already been repaired and I didn't need to do anything. I appreciate the honesty when they could have easily charged me.
