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November 2023 by Amnon Attali
Overall experience with each individual employee is very positive and professional.I had Mattex fix my kitchen lights about 2 years ago, they've been giving problems since then. I called again and this time it seems they are properly fixed, but I got no discount for the fact that the original service was not done properly. This wouldn't matter except that their prices are quite high 200$ for the first failed fix and 700$ for the second. It shouldn't cost 900$ to fix a light fixture.
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November 2023 by Jeff Kirby
I called first thing in the morning - no heat. Mattex arrive shortly after lunch and serviced my furnace. Comprehensive review and service by a personal tech. Mattex installed the furnace 13 years ago and has always provide prompt and efficient service. Highly recommendedService: HVAC system maintenance
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November 2023 by Carolyn McElwain
John did an excellent job. He was very thorough and explained exactly what he was going to do. He is very professional, kind and has patience with all of my questions. I was very satisfied and will use Mattex again!Service: HVAC system maintenance
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November 2023 by Jerald Kimble
I put in a call to Mattex first thing this morning because, even though I had switched on our hear yesterday afternoon after we returned home from being out of town, our house was 59 degrees when I woke up. Cameron arrived a bit after 1:30 and went to work immediately. He informed me that there was some kind of air pressure switch fault in the flue, and he worked to reset that and got the heat up & running again in just a few minutes. I had also asked if, while the tech was here, he could just go ahead & do the annual maintenance (since we had had the every 2 year kit last year) since I knew it wouldn't be as involved. Cameron also did that annual check and got everything up to speed with our system. I found Cameron to be very personable, as well as incredibly knowledgeable. I would definitely request him again from Mattex!Service: Heating system maintenance
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October 2023 by Katie Hackett
I called this business because of their good Google reviews and was pleased that they were able to get my repair scheduled pretty quickly on a day that was convenient for me. The day of the repair they let me know who was coming to my house and when. Alex was pleasant and professional, and had my plumbing repair done quickly. I thought the price was reasonable (although I don't have anything to compare it to!), and he told me what it would cost before performing the work. I will definitely call them again!
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October 2023 by J Sherbert
I was impressed! He took the time to answer my questions thoroughly and explained things well. He was polite and professional. I appreciated that he put on the shoe covers. He completed a thorough heating system check in a reasonable time. He was confident as he worked. Outstanding service!!
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October 2023 by Valeria Trivellone
I will give 5 stars to this experience with Mattex. The company never failed me in providing a very high-professional service. This time Jon show up with the best solutions for all my units (furnace and AC). I appreciated the proactive approach, he provided easy/plain explanations piece he replaced (what and why). Very happy.
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October 2023 by Marc Thompson
I thought my sewage pump had died but the service pro discovered it was simply clogged and was able to fix the problem quickly at a fraction of the cost I would have to spend if the sewage pump was replaced. Top-notch service. Prompt response time. Knowledgeable. Very helpful in explaining the plumbing issue and solution options. My first time using their service, and I’ll be keeping them in mind for any future plumbing repair needs. Highly recommended.Services: Toilet repair
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October 2023 by C.J. OUTDOORS
Wow what an amazing experience my wife and I had with Ray and Les from Mattex! Ray, the service technician, was SUPER thorough in diagnosing our furnace not heating our house and was able to let us know quickly what parts we needed to get it fixed. Les, the manager, was incredibly helpful when it came to coordinating with dispatch and getting us scheduled to get our furnace fixed so we can have heat in our house again. If you need any heating/AC work done, look no further than mattex! Once again to Ray, thank you for going above and beyond in fixing our furnace, it is greatly appreciated sir!
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July 2023 by Phil Hearn
We have used Mattex three different times and each time was a good experience. Eveyone, from the initial contact to the service technicians are professional and courteous. It's a great company to work with.Services: Water heater installation
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July 2023 by Mingshuang Ji
Cameron is very nice and professional. He patiently helped us identify the problem and gives us great advice on improving indoor air quality.Mattex overall is very communicative and responsive. I have a great experience working with them. Price is fair too.Service: HVAC system maintenance
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July 2023 by Michele Hellman
We are very happy with service we received throughput the entire process of estimates through purchasing and installation. Everyone was very professional and willing and able to answer any questions we had. I would definitely recommend to anyone!Service: Heating system installation
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July 2023 by Katherine Neal
Wonderful and extremely helpful as always!! Cecil did a wonderful job and went above and beyond. I can't express how much I love working with this company and would recommend them to literally anyone who asks. Thank you, Mattex!!
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July 2023 by Jody Groff
I guess these people are good at plumbing, etc., but they are garbage at concrete work and completing their work neatly and in a timely manner. They repaired our neighbors sewer line, a job that should have taken 5 working days. Well three weeks later they FINALLY said they were done and opened our street back up. Apparently they were so careless with their work that they messed up the sidewalk and curbs to the point they needed to be replaced. And then the amount of dirt and concrete rubble they left behind is beyond infuriating. Giant chunks of leftover concrete were allowed to harden into a pile that looked like a mound of concrete poo. And just sat there untouched for over a week (they finally removed some of it today).Plus they did such a substandard job with the concrete work they did complete, that they have to tear out the work they did and redo it.I’m at a loss for just how terrible things have looked since they “completed” the work.We work VERY hard to keep up our house and property and to have them trash things for weeks has been the biggest insult to me and my neighbors.
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June 2023 by Rick Morales
We were very happy with the services provided to us by Keifer at Mattex. He explained all the issues clearly and gave us enough information on what was causing the drains to be clogged. He was very thorough in evaluating the problem. He was personable and professional.
