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August 2023 by felippe_jnd
At the first appointment everything went well. But as soon as something went wrong and I got a letter from IRS stating issues with my return, the nightmare began. They only have offices open during Tax Return season. After that, you need to call, speak with a computer to get an appointment, then find out that it's scheduled with the wrong person, because that person didn't know how to solve my problem. Then, they scheduled me with another person, that was supposed to be an "specialist", but ended not solving the issue again, but told me that she will redirect all information to someone that will handle that. Weeks later, nobody called me back. Calling them again, they want me to have another appointment with the same person who filled my first paperwork. It's a completely waste off time. I have spent several hours of my vacation hours just to have them doing something that should be done right from the beginning. Use TurboTax and save your time and money. You will not get any willing help here. Nobody really want to help you or fix their own errors. They just want that to be someone else's problem. NEVER again!
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April 2023 by Greg Stunkard
Very knowledgeable and professional service. Actually walked out getting more than I was expecting
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March 2023 by Mary Bird
Virginia did a great job on our taxes this year.
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April 2022 by Xiaofeng Shao
virginia is outstanding in terms of her knowledge and quickness
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April 2022 by Chester Neff
I may not be alive at 90 years old. :-)
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March 2022 by Harold Brown
We like our tax preparer Virginia Brubaker she does great work
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March 2022 by Susan Richardson
Jerry Salfrank makes everything so easy. He knows what he is doing and is very efficient. I appreciate that.
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March 2022 by L. Shobe - Malcolm
My father is handicapped and she did it quickly and professional and helped me get my father back to my auto
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February 2022 by KennyBobby Ewalt
Virginia has been doing the wonderful job since I have had her for years and fast fast job done!!?
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August 2021 by Yaara Onyebuchi
I've used h&r block for many years. I went to the north Mattis location in Champaign and because of them, I am NEVER using h&r block again. The desk receptionist insulted my intelligence by passive aggressively arguing with me over how I can file my taxes. The tax agent made me feel like she had no idea what she was doing. She was questioning herself in front of me as she was doing my taxes. Then when I came in to pay, another desk receptionist upset me so much that I stormed out the door, because she did not understand what was going on with my paperwork which made me more insecure my taxes were not done correctly. She was wasting my time. So I say to the review viewers, DO NOT waste your time with h&r block on North Mattis in Champaign. You just lost a long-term customer due to that staff.
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April 2021 by Jeff Graham
The customer service from Jerry Salfrank, and the accuracy of the work.
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April 2021 by Mark Eggemeyer
Jerry has always done a good job with my taxes
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April 2021 by Michael Murphy
Virginia does a wonderful job
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April 2021 by Michael T.
Jing prepared my taxes, and went above and beyond to make sure that they were done correctly. She was responsive to all my needs and was very professional. I'll definitely be returning to this HR Block location next year. Thanks again, Jing!!
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April 2021 by Herbie Wade
3 years in a row had inconvenience late refunds and stimulus im done
