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June 2023 by Rose A W.
June 16,2023 I received a rather disturbing and upsetting phone call from Brandon, the retail manager, at Heartland Bank on Windsor in Champaign, IL regarding my account. He informed me that they were closing my account effective immediately but he could not explain to me why! I then called the corporate Headquarters for Heartland Bank only to get frustrated because I couldn't speak to a live person to get an explanation I had to leave a message. Imagine my surprise that Brandon called me back and refused to explain why this was happening and was extremely rude and unprofessional. He also said I had to remove my account by the end of the day or I wouldn't be able to get my funds. It was a great inconvenience to me as I was going out of town with a non-profit organization for kids I am affiliated with. I did not appreciate this banks lack of caring nor did I appreciate Brandon's attitude and I took great offense. You see I have been a customer there on a personal level for over 10 years and I am also a small business owner who had my business accounts there as well. I had no warning, no letters and worst of all no valid explanation as to why. I strongly urge all customers, new customers and small business owners to do business with a bank other than Heartland bank and for sure not this branch on Windsor in Champaign. Clearly Heartland Bank and Brandon the retail manager don't understand the importance of customer service and do not understand that enough of the little accounts make up a huge portion of their bank and if all the little people go away they won't have a job. I am also filing a complaint with the government to have them investigated because I do believe I was treated very unfairly and unjust.
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February 2023 by Lora M.
I have been a customer for 20 years and have always found them to be professional, helpful, and efficient. I had a little "personality clash" with one teller at one location, but after talking with the branch manager, the situation was swiftly dealt with and problem solved. I highly recommend them.
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September 2022 by Maya Faber
Don't recommend this bank.
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February 2021 by STU JACK WALTERS
Very good Bank
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October 2019 by Courtney Womack
If you want a bank that cares about retaining your business look elsewhere. I’ll be relocating my account.
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August 2019 by Cameron MacKichan
I have banked with Heartland, personally and for my business for the past several years and have had a wonderful experience. They are accommodating and pleasant to work with and have been incredibly knowledgeable and professional. I definitely recommend Heartland for personal and business banking!
