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August 2024 by Noah Dobson
A real working machine. Michael Rumsey is the single most qualified and professional person I have ever done business with. He will treat you with respect, and find a way to help every time. #1 in my books
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August 2024 by Jason Mattox
A few years ago, upon Michael Rumsey's recommendation, I changed my Farmers homeowners insurance policy to a landlord policy. Unfortunately, he kept BOTH policies active and billed my escrow twice a year for the following 2 years. Even after Michael Rumsey personally apologized and admitted it was his mistake 6 months ago, I have not seen a penny of the $4,000 they overcharged my account. Avoid Farmers and go with a more honest insurance company.
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January 2024 by liz joblin
It's good to know Michael Rumsey and staff are there in a pinch. They are professional, knowledgeable, and helpful. He listens to concerns and comes up with a workable plan. Recommend.
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September 2023 by Tory XJW
I canceled my policy and decided to go else where .They advised me to send an official email to the agent, stating that I need to cancel. Most insurance companies will cancel you upon request and refund you what you have not used … or they will continue letting you have coverage until yours runs out with them. However they kept charging me and told me that without that official email they will not cancel my policy.I emailed them two times and they said they did not receive it and just continued to charge me. So I stopped paying and they sent it to collections.I felt that this was very unprofessional since I verbally expressed to them that I was canceling AND emailed them as they asked me to.I think they might be hurting for customers so they nickel and dime. At any rate I’m happy with my new insurance provider and I would not return to farmers for car or rental. Maybe they are better for home or property , but this particular agency wasn’t very professional.
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September 2023 by Alex Ventura
Very good everything a good experience
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September 2023 by Julie L
Great helpful staff
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May 2023 by Diego Alejandro Martínez Hernández
Great customer service! Markus is the best. All the information provided was very clear. They were very patient going through different options until finding the best one for us. Not the cheapest, but very affordable prices.
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May 2023 by Suzanna Manning
Talked to Michael to cancel a policy & he stated he was busy when I called & to send him a follow up email reminder, which I did & no confirmation email was sent back. I called again several days later & again, he said he was busy & he would follow up with an email. Again, nothing. I ended up calling Farmers customer service & cancellation was never done. It literally took them 5 minutes. I wasted my time calling & emailing him twice. Very poor customer service!!! I had my other policies switched to another Farmer's Insurance office.
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December 2022 by debbie dawson
Best and most personable insurance company I've ever had! To know that the same person is going to talk with me if I have a question, about anything, is worth the little bit extra it may cost. I like knowing the person on the other end actually knows me and remembers our last conversation is worth it. Very patient, understanding, and empathetic people. I won't change!
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December 2022 by Wannabndasun
Michael Rumsey Farmers Insurance Agency in Champaign, Illinois consistently provides superb, personable, professional customer service! They thoroughly review your individual needs to provide appropriate (not more, not less), quality coverage at a reasonable price. We so appreciate the refreshing commitment, integrity, and excellent work ethic that Mike and his staff always so pleasantly demonstrate! Thanks a bunch Mike and staff!
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November 2022 by HooterHippie
Michael Rumsey Farmers Insurance Agency in Champaign, Illinois consistently provides superb, personable, professional customer service! They thoroughly review your individual needs to provide appropriate (not more, not less), quality coverage at a reasonable price. We so appreciate the refreshing commitment, integrity, and excellent work ethic that Mike and his staff always so pleasantly demonstrate! Thanks a bunch Mike and staff!
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November 2022 by Linda Oliveira
I have had home and car insurance through Farmers for many many years. I had an outstanding agent 25 years ago and since his retirement I have had several come and go that were not as good. Finally my account found its way to Michael Rumsey and I am very happy to be back with someone that has provided the service that goes above and beyond like I originally experienced when I first came to Farmers. He and all of his staff are friendly, helpful and efficient.
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October 2022 by MannersdorfBlessed
Michael Rumsey Farmers Insurance Agency in Champaign, Illinois consistently provides superb, personable, professional customer service! They thoroughly review your individual needs to provide appropriate (not more, not less), quality coverage at a reasonable price. We so appreciate the refreshing commitment, integrity, and excellent work ethic that Mike and his staff always so pleasantly demonstrate! Thanks a bunch Mike and staff!
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October 2022 by Alberta Knell
Michael was “GREAT” he explained things that had never been explained to us from other agents. He reduced our cost by adjusting our policy to meet out needs.
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October 2022 by cassandra hedrick
Was fast easy had a issue with my card and it was not a problem for them to wait for me to fix it was very friendly and considerate would definitely recommend.
