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October 2024 by Leslie Krause
Refused to take a return of 3M No Residue tape because it was partially used. I told the cashier it doesn't stick to anything. The man in the paint department claimed (very patronizingly) that's why it isn't as sticky, because it's no residue. If that's the case, then why does the product information state "Powerful adhesive creates a long-lasting bond without leaving residue behind". What is a "powerful adhesive" and "long-lasting bond" if I apply it to any surface and it comes right off after only a few minutes of application? That is blatantly false advertising.
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July 2024 by UMBRELLA
The person who helped me went beyond expectations to help me solve my problem!! I learned from him, and he was so helpful! I wish I had asked his name!
I will definately return to that store! Thank you!
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May 2024 by Sarah Coleman
Excellent customer service in the paint department
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May 2024 by Carmen Cita
Usually a very friendly, pleasant experience with welcoming staff.
Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out.
It was the wrong size. I went back, telling the young man that I could not make the 1.5” part I was provided fit the 1.25” fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap.
That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends.
I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business.
So now I had lost the time, distance, and convenience factors (thereby wasting my client’s money) of going to Do It Best vs a big box store and I had been insulted.
I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store.
So much for the benefits one used to find by going to the local store :-(. Truly disappointing of a store I once enjoyed going to and whose employees were always kind and welcoming.
Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn’t paint that I needed that day.
In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right…
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March 2024 by Matt Freund
Very helpful and knowledgeable staff, great location close to campus, and they offer an i-card discount. Best hardware store in town!
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February 2024 by Kathy Kew Lee
Great customer service!
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February 2024 by John Katzenellenbogen
They have an enormous stock, and they are very helpful in guiding you to what you need. They offer freely useful advice about repairs and replacement
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May 2023 by Johnathon Eltrevoog
Best one in town from what I see.
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May 2023 by Zachery Podunajec
The man with the clear, round glasses went absolutely ABOVE AND BEYOND helping me find the right bolt for what I needed. I didn’t have a bolt for reference so I was just going to buy a few and hope one would work because I didn’t NEED the bolt as I had a correct one ordered online already (car bolt, manufacturer doesn’t provide what size the bolts are) but he gave me his time and then some. Super nice guy, I’ve never been treated and valued so much as a shopper. Live In Bloomington but will be sure to stop in whenever I need something while in Champaign
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October 2022 by Victor Murta
Super knowledgeable and friendly staff
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October 2022 by Rebecca Mccoskey
Fantastic place to shop
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October 2022 by john welch
NICE HARDWARE STORE. VERY GOOD HELPFUL STAFF.
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September 2022 by Mackenzie J. Alston
I went here because I'd spent 2.5 hours trying to build a tv console and was near the point of giving up. An employee asked me if I needed help. I explained my situation (needed to remove some dowels from some wood), and he recommended some products I could buy. He then brought me to another employee who ended up removing the dowels for me. (I brought the wood with me.) This really helped me because I was nervous to remove them myself. The employees were helpful, knowledgeable, and non-judgmental. I will make a point to go here over Lowes and other big name hardware stores.
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August 2022 by Joel T Ornery
I've given up on bog box stores, too much walking past stuff i don't need. Here i walk in, ask a clerk where is this? They tell me and I don't walk a football field to get it. Prices are competitive. Personal service excellence.
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April 2022 by Abe Cabrera
Very knowledgeable and answered all my Goofy Questions without being upset, and I did ask some silly Questions, GREAT JOB, and the Woman in paints went out of her way to help me in different departments, and my new keys worked perfectly.Thanks and I will be back. ??????
