Busey Bank is praised for its exceptional customer service and friendly atmosphere. Customers appreciate the knowledgeable staff, particularly a Relationship Banker who provided assistance after a wallet was stolen, making the process of opening a new account and changing bills seamless. The bank is noted for being welcoming, with employees engaging positively with clients, including young children. Many reviews highlight the fast and efficient service, with quick response times when contacting customer service. Customers also appreciate the lack of hidden fees and the ease of signing up for accounts. Overall, Busey Bank is recommended for its personable staff and commitment to customer satisfaction, making banking a pleasant experience.
The service was great, especially Noah, who was incredibly helpful and patient!
October 2023
Fast, friendly, over the top service. Especially because I came in with my 3 year old whom is very curious and creates his own rules, and the tellers didn’t mind at all, then the private gentleman banker to the right of the desk gave him a blue ball. My son is overjoyed and I am thankful.
August 2023
I highly recommend using this bank. It is an easy process to get signed up. If you go to the one on springfield I highly recommend talking to jared he is cool asl and was able to help me get signed up.
