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December 2023 by Andrew Sullivan
The employee didn’t know how to prepare let alone know what was on their own
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May 2023 by Dana G.
I typically do not post a negative review unless the situation is abnormally bad. This must be the rudest establishment I have visited in the Champaign-Urbana area. At first, I thought it was a one-off. Surely I caught them at a bad time. Unfortunately, my family enjoys ice cream cake for their birthdays. This week, as I attempted to order a cake, a woman who claimed to be the owner coldly shut me down. Look, I get it if you're not in a position to make a cake. It's only a cake and truly a first-world problem.What I take exception to is the way this owner/employee (?) behaved. We live in an angry world. There is zero reason to add to the ugliness -- in an ice cream store, of all places. The family has been informed that we're moving on from Baskin Robbins (again, a first-world problem). There is simply no reason to purposefully expose ourselves to rude behavior. Somewhere along the way, I got the impression that this location is independently owned. What a terribly foolish way to build a business.
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April 2023 by Barb Gentry
Good service.
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September 2022 by Tersa
Free ice ? cream my birthday
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July 2022 by Amy Weber
I like the Dunkin part of the store. However, I'm really disappointed w the ice cream/Baskin Robbins side. For years they have had the best milkshakes made with vanilla ice cream and chocolate syrup. A chocolate milkshake made with chocolate ice cream just isn't the same. All of a sudden they're refusing to make the milkshake the way I have always gotten it there and it is really sad because it is so good. I guess I'll take my business elsewhere.
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June 2022 by Chieh Hsu
Went there at 7:35. Apparently it was closed, and the dude who was working there didn’t even bother to explain that it was closed, just looked the other way
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May 2022 by Alessandra Herrera
spent 25 min on 3 items i was the only client ???
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March 2022 by Helen Ginevra Evans
Coffee is good the ice cream was good just not as I remembered as a kid. Staff were all friendly.
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March 2022 by Tersa Henning
Free ice ? cream my birthday
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January 2022 by Joah Yones
went there for the butter pecan ice cream. they "checked" and said they didnt have any. ordered rocky road instead. then attempted to order a two scoop sundae, but i was only able to say "i would like a two scoop sundae" before the guy cut me off to say "we don't have chocolate". what was he even referring to? i hadnt even asked for chocolate or even anything at all. i found that very rude and also pretty d**** there were two dudes talking to me through the drive through speaker, they kept going back and forth, just saying we dont have this we dont have that. i got so frustrated by all the chaos they were causing that i decided to skip the sundae and just do the rocky road quart. the quart they have me was so melted that i could squeeze the container with my hands and it would cave in. not anywhere close to ice cream. more like a milkshake. terrible customer service and unintelligent lazy employees.
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September 2021 by Kim Hoskins
That was ridiculous! Because they didn’t have a quart already pre-packed of Pralines nCream like usual , the row was out they charged me $6 more for “fresh ice cream… Only in Illinois .. Indiana didn’t do that!
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July 2021 by B A
NO GOOD MORNING, NO THANK YOU FOR COMING, CANT ASK QUESTIONS IF YOU DON'T BUY, NEED ANOTHER CREW !!!
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July 2021 by Dave
Closed over 30 minutes early.
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June 2021 by Stephanie H.
Called, a week in advance, to order an ice cream pie. Went to pick it up, and nobody knew what I was talking about. One of the employees asked my daughter "did you really call or are you lying?" The manager told me she could make one and have it ready in 20-30 minutes. I left and came back in 30 minutes. The turtle pie was made, and boxed up. The manager said she could not write with icing on the pie, so she wrote it on the inside of the box. Happy Birthday darling. It should of been Happy Birthday Darlene. The thoughts in my head could not be shared. I just left speechless.
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June 2021 by Clara Diaz
Very friendly and helpful staff. I will definitely come back.
