Advance Auto Parts is a reliable and customer-focused automotive parts store, according to the reviews. Customers praise the store's knowledgeable and passionate staff, who go above and beyond to assist them. The Store Manager and employees like Justine, Jake, and Daniel have been commended for their excellent customer service, product expertise, and willingness to help, even when the store is close to closing time. Customers appreciate the staff's eagerness to answer questions, provide the correct parts, and go the extra mile, such as cleaning car components or helping to push a stalled vehicle. The Urbana store, in particular, has been noted for its reliability in exchanging incorrect parts. Overall, Advance Auto Parts is described as a place where customers can expect friendly, knowledgeable, and helpful service.
Drove my car through a deep puddle and car stalled. Raining hard and 2 employees came out to help me push the car out of the road. That's what I call Customer service and just plain nice people. Thank you so much for your assistance
January 2024
The female clerk with the glasses working on 12/20 went above and beyond. Great job ?
November 2023
I love their flowmaster FX mufflers they always have one in stock when I need one.
