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November 2023 by melissa meyer
I had issues with my Ford car and took it to Pennington dealership. I did not purchase this vehicle from Pennington, they were very professional and I got excellent service. The vehicles issue was a struggle to find but they did any and everything Ford told them to try. They had my vehicle for a while, but they provided me with a vehicle to drive. After several weeks of no resolution to the issue the owner worked with me to trade me for a new car. The whole process was a very easy experience and I love my car he found for me. I’ve had it for 2 years now and not 1 problem with it. The only thing I’ve had it in the service department for is for oil changes. I recently had their detail shop clean my car when i took it in for an oil change and got it back looking like it was brand new. 5 star treatment in sales, service and detail!!!!
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November 2023 by Gayla Stubblefield
Just had my car serviced and got 4 new tires they were very friendly and helpful I've been there several time and could not be happier with Pennington Ford... thank you for the great service!!!
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October 2023 by allison austin
Wow!!! What an experience!! From the minute I called, through the guidance of my salesperson, Dianne "Tweety Bird", the finance manager and all of the staff - truly unlike anything I have experienced. I am thrilled with my vehicle and the way the whole process was managed. If you want to buy a car without feeling like you have to go through the stress of the car buying experience, please come to these folks!! They have a lifetime customer in me!!
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October 2023 by Sheila Neu
We want to thank our salesperson Diane " Tweedy Bird" for an exceptional job in getting us into a newer vehicle. She was bound and determined to find us something we were going to like.It was scary but we are happy. Also we loved her Tennessee accent.
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October 2023 by Addison Boxx
Terrible sold me a truck last year that had a lot of underlying wiring and gas pump issues that went unnoticed during my test drive.I brought it in for maintenance at a different dealership and they said the issues were definitely noticeable but weren’t fixed before being sold.I would not recommend this dealership to anyone as they sell vehicles with very bad underlying issues at WAYYYY over market price.
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September 2023 by Oliver Real
Excellent experience. Miss Diane "Tweety Bird" was very kind and helpful and put in genuine effort to provide the best experience possible by getting whatever details, photos, etc of the vehicle I was interested in to insure it was what I needed. Would definitely recommend visiting this dealership.
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August 2023 by Jordan Parson
I tried to look at several vehicles here. 1st time they brought me a truck to test drive that wasn't the truck I was even there to look at. While driving it I discovered problems with it. When I questioned them about it when I returned from the drive they already knew about the problems. I think they were going to try and sell it to me without telling me. 2nd time I went to look at a vehicle they wouldn't show it to me and made up 3 different excuses not to show it to me. I finally said well I want to see it ill wait outside while you find the keys. Waited 25 minutes and no one ever came out to help me. I'll never go back for anything.
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August 2023 by Jennifer Bierman
I wouldn't even give them 1 star I bought a 2018 jeep wrangler unlimited sport air doesn't work wiring issues .and rag top is damaged didn't notice it until we got it out on Interstate. Traction light keeps coming on so I called ask for them to look at it see if they fix they said no bought as is ! I said I know but there's a lemon law and I've had it less than 90 days
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July 2023 by Nicole Schwartz
Pennington Ford is the worst place to buy a vehicle from! They buy vehicles when they don’t know if they have been in accidents, etc. They promised my daughter to get a new thermostat, new tires, and a detail within a week of when she bought her Chrysler 200. It’s now been over a month and it hasn’t moved! She is now on her third loaner because the first two had engine issues. Very very sad! Don’t waste your time. They are crooks!
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July 2023 by Justin Fulkerson
First time buyer at Pennington Ford. I found the truck I’ve been looking for on auto trader so I called the dealership. I couldn’t have gotten any luckier when Diane Tweed aka “Tweety Bird” answered the call. She was extremely professional and so easy to work with. Thanks “Tweety Bird”
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July 2023 by Lori Johnson
Diane went above and beyond to help my mother and I get an amazing car to be able to get to and from doctors appointments. I was not disappointed. They are a top notch dealership. I highly recommend them! Thank you so much for all you have done for us today!
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June 2023 by William Eckhoff
I have a 2021 f-450 commercial truck. Took this truck in for a oil and fuel filter change no engine light on when I took them the vehicle. Got there to pick up the truck and guess what a engine light on! I would like to say specifically what the problem is but they didn't give me the report and I called to get the report emailed to me and still have not got the email. Best of memory the first fault is a horn relay short to battery. 2nd is a system corrupted. But they can't do anything with it there they need to take it to the "big" shop to run full diagnostic to see what's wrong. So they ask if I want to make a appointment but don't have one anytime soon. So tell me how this happens? Also just for reference this is not the first nor the 2nd truck I have took here for an oil change and it come out with something wrong with it! BUT THE 3RD! I will never take another vehicle hear and I will be taking this truck to be looked at and if this problem is traced back to Pennington they will be held responsible!
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June 2023 by Sally Jones Reed
I bought a 2018 Equinox in April and I was really disappointed in this place and feel I was lied to. I asked if it had been wrecked and if there was any issues with it and was told no everything was great. The paint started peeling almost immediately. Just want people to be aware.
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April 2023 by Sheila T.
I bought acar from this dealership and was told I would have no problems. I have had it for 45 days and have out almost the same amount of money into it with repairs as I did to purchase it. I contacted the dealership and they said they would not help me pay for anything. I do not recommend buying a vehicle from Pennington Ford.
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April 2023 by Karen Starrick
In all the years we have been buying cars this place was the best Friendly and helpful definitely not pushy the salesman Brian Lanter was great and so nice so was the girls in the office Terra and Daffie Great place to trade Vehicle‘sI would give them a 10. If I could but a 5Is as high as it goes
