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8:30AM - 5PM
2001 Lee Ave, Granite City
Banks
“They have always been helpful when I've gone in and very friendly. I do agree that the updates on printing out an account for 2 weeks & monthly statements are a lot harder to understand than they were before changing to this new system but I've almost always have had good service. Only once did I have a problem & it was with a new teller. I gave her a hundred dollar bill for change & asked for 2 rolls of quarters to be included with the change & she kept trying to give me just the 2 rolls of quarters for about 15 minutes. I kept telling her she needed to give me $80.00 more & she kept telling me that she gave me 2 rolls of quarters. Then I'd say but I gave you a $100.00 so $20 plus $80 would equal a $100. 15 minutes later I got the rest of my $100. That was the only time I ever had a problem. & I've done my banking there for years.”
“When you call you you hear "you can count on more" and i am here to say its true. December i got trapped into a high interest loan with a local plumbing(TIGER PLUMBING) finance company that actually used "TRUST" against me hiding me from Illinois state laws and NOT letting me out of the loan. i heard a very cold and hearless "its out of our hands." ($61,176 DOLLAR DEBT) this was after i just paid off my mortgage that gave them a green light.Scared and not seeing a way out i applied for a loan at UMB. Connie Carpenter took the time and went out of her way to help me and understood that the lenders with the plumbing company were out of state and were doing their best to make this hard. but Connie Carpenter was upfront and honest with me about everything including illinois laws. today aside from being able to breath i have a loan with a much lower interest rate and i see a way out of this plus they are here in my hometown and really appreciate the understanding their patience and time to help me. Be carefull who you "trust" but you can trust UMB. THANK YOU!!!!!”
“I went there to request a replacement debit card. Tina P. handled it with ease. I mentioned that I was having trouble accessing my account online and BAM, Tina figured out the problem, and helped me set up the mobile app. Thank you Tina for the exceptional service.”
“Wow, what an amazing bank. The ATM was one of the best I've ever been to before! Fast function, cash request denomination, and new money! This branch impressed me! 5 ?”
“Recently became a member here. They are local credit union with sufficient size to offer many different services to their members.Jacob most most efficient and personable while setting up the account. This is a rare organization that I am looking forward to working with”
“Today I went to the Central Bank at 330 Hartman Lane, O'Fallon IL. I wanted to order more checks and talked to Marilyn Perez. She explained the MaxMoney program to me and I was sold. She was very friendly and did a great job. Then she and Nora Kurtz helped me to sign up for the program. Both are excellent employees and did a 1st class job.”
“Used ATM. Great feature they have now is the ability to choose which bill denomination you want to get (instead of getting a wad of 20 dollar bills). You can get 20s/10s or 5s!!”
“The Regions Bank that I go to is absolutely wonderful!!❤️ The people are always glad to help me when I have questions, they help me with things I don't understand, and they are always able to help me anytime I have a problem or questions. My boyfriend was having a lot of trouble with a bank he'd had for many years. When he switched over to my Regions Bank, he was absolutely shocked at how nice they were and how they helped him anytime he had questions or a problem. Keep up the GREAT service Regions!!!”
“The staff at the Carrollton Bank in O'Fallon IL are always very professional and pleasant. It's great to have confidence that when I need anything they will help take care of me.”
“Had a great experience with employee Kelcy..She fixed an issue that three times I called several branches about, but still was not fixed..She is what I call a person who likes serving people, Kudos to Employee Kelcy!!!”
“I like the bank so for I haven't had any one rude to yet. Their not the Bank of Edwardsville, but they're new right now. I'm going to give them a chance, before I judge them. I'm glad to see some of the faces I use to see. I hope all goes for the customers and the staff. Let's concentrate on getting along and try to be loving because it's so much going on. I just hope everything thing at the bank works out good for everyone. ????????????”
“I just open acct. with Brianna was great customer service and knowledgeable person,She reply message Timely and helpfulAverage all staff are great and helpful Better than other bank O A”
9AM - 5PM
359 N Bluff Rd, Collinsville
Banks
“Just moved here not long ago and definitely found my favorite bank and FAVORITE bank teller. Highly recommend Jessica for every need, she's the sweetest person it makes my day to see her smile and how much she truly cares about customers. She's extremely helpful, I will forever go to Jessica for my banking needs!”
9AM - 5PM
400 E Hwy 50, O'Fallon
Banks
“I have been a regions customer for over 15 years (I actually got an account at the tail end of the bank known as Planters). Regions has been great. I started as a student with very little to my name. They treated me with the same excellent kindness then as they do now that I have several business accounts as well as a personal checking account. Five stars seems limited for how great they are! Thanks Regions.”
“I was having issues with my bank and I had to cash my check for school and Region’s in Glen Carbon was amazing!! Especially Tracy!! She was so polite and professional! I had class soon and she made sure that she got me taken care of and out the door just in time for me to make it to class!! If you have no bank account they will help you the best they can! I would definitely recommend this bank and Tracy!! Thank you so much!! Greatly appreciate it!!”
“FCB has great customer service and are always ready to assist. My small business has been a FCB customer for almost 8 years and they have been a great support. Thank you!!”
9AM - 5PM
1300 N Belt W, Swansea
Banks
“The are always so very pleasant and professional,they treat every one as if you had millions of dollars in this bank. Leadership in this bank has rub off on there Employees. Kind, friendl y ,gentleThere.is nothing they want take the time out and help you with. They are More han a 5 STAR!!!”
“Very pleased with FCB's customer service. The help I receive at the drive-thru window is always quick and the staff are pleasant to work with. I've banked with FCB since I opened my first savings account as a kid and don't see banking with anyone else for personal accounts.”
“I've held my mortgage with Bank of Hillsboro for 10+ years. The customer service and proactive communication is more than I've ever received from any other bank. Highly recommend you check them out in Edwardsville.”
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“I have really enjoyed my experience working with Matt and the staff over at bank of OFallon. They helped us with the purchase of our forever home just recently last yr and have been supporting my business for the last few years. They are very welcoming and authentic and genuinly care about you as a customer. I talked to quite a few banks when I was new in business, trying to find a place where I felt I could establish a long term relationship with. Bank of OFallon is where I felt most comfortable. If you are looking at banking with someone new in the area, personally or professionally, I would highly recommend giving them a call!”