-
August 2024 by Adam DeLay
This review is both a reflection of State Farm's policies as well as how I was treated by Shannon's agency.
I was shopping around for new insurance because of the three year cycle these agencies artificially impost on their customers. We all know after three years if you haven't looked for new insurance you're probably over paying.
I stumbled across Shannon's agency and decided to get a quote. The State Farm website isn't great. It's pretty limited and after filling out the 'message' to send along with my quote request it wouldn't let me send anything over.
I reached out to Shannon directly via email explained the situation deleted the message on her website and was finally able to resend my quote request.
I didn't hear anything back from Shannon until I reached out and asked if she was able to locate my request. She said 'yes' but that someone else in her agency would handle the quote. I received an email shortly after that from Haley. She apologized for the delay but attached my homeowners quote to review.
She also expressed that they would not be able to insure the vehicles I had requested a quote for as well. My main transport is a 2021 Ford Ranger XLT the other vehicle I only use in the summer is my 2015 Hyundai Genesis Coupe.
Alarmed by the statement "you were not eligible for an auto policy at this time" I had to learn more. I have a credit score of 836, my home is full paid for, and I've never filed any kind of insurance claim ever in my life. It didn't make any sense. I replied back asking for more detail and was ignored.
After googling reasons why they might not cover me it appears State Farm is a company that won't insure 'older' KIAs or Hyundai's because of their "ease of being stolen". Apparently your driving record or where you live and work don't have any factor in the decision. It's a form of discrimination in my opinion.
What really bothered me though is not just being ignored but the fact that it felt like Shannon simply handed me off to someone else in her agency because she couldn't be bothered. She couldn't even be bothered to reach out to me directly herself to explain what the ineligibility actually meant or if there were ways around it. The denial all came through email - not one phone call was made by her or her team.
If this is how State farm treats their potential patrons it's a wonder they keep them at all.
- Update 08.21.24 -
Shannon called me today to accept feedback on my experience. I believe it's a valuable way to make 'amends' in a way to people who feel 'slighted'. I was given an opportunity to let her know how this experience made me feel and her response was rotted in self-reflection, which I appreciated.
I've raised my review because of this interaction alone. I do think State Farm as a company should reconsider their discriminatory action of not insuring specific vehicles 'just because'. I get the vehicle may be 'risky' but I am not.
-
April 2024 by jim anderson
We have been a satisfied long-term customer with Shannon and State Farm. Our family just had some sudden changes that needed to be addressed and Melissa helped us quickly, professionally, and made the entire process (that I was dreading) very pleasant and productive. Thank you Melissa.
-
March 2024 by Richinda Adams
Excellent Insurance Agent. So helpful and it was nice talking to a real person. Glad you're not a bot;)
-
March 2024 by C Stone
If you want helpful service in the time of need, look elsewhere. Shannon will not call you back, reply to emails, or offer assistance in the claim process. Even when your car is totaled by a drunk driver, and you are lucky to walk away from an accident that was not your fault. You will go through the entire process by trial and error yourself and deal with the corporate office only, with long hold times and a difficult online portal. Like a hermit neighbor, Shannon will go radio silent when any real work other than signing policies arrives.
-
December 2023 by D D
Melissa Victor was absolutely amazing! She made the transition from my old insurance company super easy and stress free. I am so happy that I found Melissa as my agent!
-
October 2023 by Ruthy Orellana
Great service. Responsive and cares about her clients. She made the entire process smooth, clear and easy.
-
September 2023 by Virgl Gmail
I had the opportunity to be helped by Melissa Victor today. She was attentive to my needs and was able to find me a better price for both my home and car insurance. She excelled my expectations and provided me w/great customer service. Overall my experience was nice and easy to do business with. Highly recommend!
-
September 2023 by Mike M
New client as of yesterday. Found my experience with Melissa to be exceptional. Friendly, efficient and very thorough. New home and auto policy well within an hour. Saved $1100 on both policies compared to The Hartford AARP. I HIGHLY recommend Melissa and this State Farm agency.
-
September 2023 by Tina Marici
Shannon was great to work with and made the switch to State Farm seamless. She also saved us over $200 per month!
-
September 2023 by Kerry Lukow
Shannon is so friendly and always available to help when our family has questions. I wouldn't imagine having my insurance with anyone else.
-
August 2023 by Paul Lacny
The experience with our State Farm agent Melissa Victor in reviewing our coverage and determining our needs could not have been more thorough or helpful. Although influenced by the considerable savings in premium, the quality, knowledge and professionalism of the process made our decision to change companies worth the effort. Personalized service and ease of contact are important elements when working with the complicated business of insurance. We are confident that working with Melissa and the Morreale Agency will provide us with the peace of mind we look for when choosing our partners.
-
June 2023 by Maria Pfeiffer
I called in to get a quote and spoke with Haley B. She was fabulous!!! She asked questions, I would have never thought about for coverage. She was able to get me a better policy to fit my needs than what I had at almost half the cost. She answered every question and explained everything. Haley made the transition so easy and even followed up to make sure I was able to get into the app. I 100% loved not feeling pressured or taken advantage of. Not only is the service AMAZING but this company does so much for the community it’s rewarding to know they giveback too. Call Haley today, trust me she will take care of you.
-
June 2023 by Erik T
I had the pleasure of working with Melissa V.In minutes she had my auto and renters insurance bundled at a great price!Her outstanding and friendly services had me confident in my decision to switch to State Farm.Melissa is the key reason I will be sticking with State Farm!Thank you so much!Erik
-
June 2023 by Luke Keltner
We are extremely pleased with our recent switch of home and auto insurance to State Farm with Shannon Morreale in Cary. They saved us money and even gave us better coverage in some areas. We spoke with Shannon and Haley Ball, who are both lovely to work with, honest and helpful in answering any questions we had. Haley answered our calls and e-mails and was able to get us what we needed pretty quickly! We highly recommend you call them for a quote, you won’t regret it!
-
June 2023 by Ryan K
Great experience onboarding and switching insurance carriers. Melissa took the time to answer all of my questions and was very responsive throughout the process. Very happy with the services, and would recommend their office!
