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January 2024 by Bob Muehlenbeck
This would be a 5 star review, due to the employees being extremely friendly and helpful. The reason for the rating is their ATM machine is out of service constantly. It sure seems like every time we need money it is out of service. It is very inconvenient to have to drive to another ATM to withdraw money without service fees
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January 2024 by Timothy S.
I frequent this location often and it is my hometown bank. I always have good interactions and feel welcome even when I show up 5 minutes before they close
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December 2023 by Bob Vilsoet
Michael Burgos (loans) deserves a shout out. Thank you for being pleasant, good and experienced at your job.
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August 2023 by Michael Martin
You can't speak with a human unless you have your PIN number...impossible to re-set the PIN. Tried calling the local bank and that call went to voice mail. Frustrating, D****
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August 2022 by susanltuohy
I have never had any problems with 5/3! I have always had great service especially fromMike. The tellers are all very professional and helpful. I’m glad 5/3 is here in Cary they make things very easy!
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October 2021 by Gina Dephillips
Didn't notify me of the fee associated with a wire transfer. Brought up a new checking account multiple times since I made a large deposit. 53rd has been nothing but headaches for me. Looking at switching
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October 2021 by Jake Kipp
Wildly unimpressed with Fifth Third Bank. Have banked with them for years and was continuously let down. It’s 2021 and this bank is in 2015. The bank doesn’t even have an atm to deposit money in despite Chase having that for YEARS. I’ve had card issues with them multiple times where shipping takes 10 days…or you can pay $30 to get it “quicker” which still takes a week. Had a student account for years, was still a student and my student status was removed. Called to ask why and was never given an answer. There’s a lot of options for banks around here…do your homework.
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November 2020 by Sean Dunnigan
I have been banking since I was in high school 40 years ago and in many different states and with many different banks, some large institutions and some small local banks. That said, in all of those years I have never encountered the type of personal service that was provided to me by the bank manager, Michelle Kaltenbach, of 5/3 Bank of Cary, IL. I was having some difficulty with my business during the Covid-19 crisis and reached out to 5/3 for help and Michelle called me back and personally saw to it that my problems were resolved in a fast, friendly and professional way which required multiple follow-up steps from Michelle on my behalf. If you are looking for a bank that will not treat you like a number, get to know you personally and help you with your banking needs, call Michelle at 5/3 in Cary, IL
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November 2020 by John M
Maddie’s customer service and follow through is beyond reproach!
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August 2019 by Jake Garcia
Worst bank in the world. Please do not use worst customer service in the world. Very rude and not willing to help. Happy I moved to chase bank and will be closing everything with fifth third immediately!!!
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January 2018 by Eazie Weezie
I've banked with this branch for over 2 years and have never had a problem. Mike, being my representative has never let me down and shows great professionalism in my year of banking with them. The clerks/ tellers are always a pleasure to talk to. Being a small branch, they get to know you rather than a bigger bank who just wants you in and out.
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August 2017 by Patrick M.
The people that work here are wonderful, but as a whole.. how can a company say that they are a 5/3 better when then overwork the one employee on a Saturday and make everyone wait more than 5 min to get to the window. Very frustrated.
