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March 2024 by Jessica Trinidad
Ron was a very helpful gentleman. He went above and beyond to help me find a mirror replacement even calling other companies. He’s a great worker and we need more people like him!
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December 2023 by chanel white
Love love love the staff.... From personalities, to knowledge and helpfulness ... Awesome. Looking for a laugh and a place that helps you get things done. Shop here!
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November 2023 by Rebecca F.
Accidentally returned the wrong Christmas lights. Called within an hour of discovering, explained my mistake and asked the employee to please look. She couldn't because everything had been restocked and apparently there had been a great many to return to shelves. It was 6:48 when we called. Closes at 7. Plenty of time to check. I explained if someone comes in and buys the package, they will have the wrong lights and then THEY will have to come back. Didn't seem to matter. Next morning, called the manager to explain the situation. He wasn't particularly interested. Went in and they couldn't find the bulbs. When I explained again the situation and the mistake made and how another customer will be inconvenienced, the counter clerk very rudely told me "We can handle it" and walked off. I responded that isn't the point! Around this time the manager walks in. When I explain what just happened and the backstory, his first response was, "You didn't provide enough information for them to find it." Completely ignored the fact the staff refused to even go look! The girl even said she distinctly remembered us coming in (within the last hour!). Didn't matter what I explained, his next response was "Well, you have to take accountability." What??!! That is exactly what we did by calling, telling them the mistake we made, coming back up to the store. Unbelievable. I am shocked and disappointed at the way Ray the Manager spoke to me. Very poor customer service. Just lost a loyal customer. In the future, I will give my business to FRG Ace. The only redeeming aspect of this entire experience was Ryan. Very nice and helpful.
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August 2023 by James Jackson
I can find things here that you just can't find at the bigger box stores. Ace comes in very handy when you're trying to repair something as opposed to replace. It would be 5 stars but I find them a bit on the pricey side.
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July 2023 by Eric Darlington
Walked in needing help with finishing a cabinet door. Showed the door to employee and I was told he was not a cabinet maker. Zero effort in being helpful hardware man.
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June 2023 by Chere Olmsted
I've been going here for years, everyone is always helpful. Last week I went in for a simple plumbing part, very unhelpful employee, I've never been treated so rudely. I don't think i will ever go in there again
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March 2023 by Yolanda Rosales
The place was very clean and the employees were very helpful and friendly, a lot of varieties of products. But they didn't have what I was looking for. Everything is very good.
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March 2023 by Donna Kante
Henry worked extremely hard making my new CRV key as the replacement fob is thinker than the original key. It was a wonderful experience.
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November 2022 by J R
Always willing to help and generally a better especially than the big box guys.
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November 2022 by Erik Krol
Brought in a snowblower for tune up and was provided exceptional service from start to finish. I received a call from the service dept before any work was completed to make sure I understood and accepted services. I also received a call when it was ready for pick up- which was less than 1 week’s time. Thanks for everything.
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August 2022 by Sherry Ludvik
If they don't have it no one does! The gallon the front of the register was very kind and considerate I had to ask a person where to find yard guard he couldn't find it right away so he asked someone else and I was brought right to the area that I needed to be in. It's very organized and the people who work there seem to be pretty happy especially that girl at the register she was so smiley but maybe she got a raise and she's now making $30 an hour?
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August 2022 by adam wolter
I went in to the store, after a long and hard day at work, to simply buy chlorine for my pool. I was minding my own business when I hear the employees chatting about my appearance and the way I "Stank." Incredibly rude and unprofessional. I will never be shopping at Ace again.
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July 2022 by Brian Kelly
Had what I needed! Very helpful and delightful Staff.
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June 2022 by Gidget Marie Marsh
Been going To Ace Hardware since We moved into cary .Great place .and Friendly Staff
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May 2022 by Pat Corbley
Love Ace. When I need some unusual hardware item I always go to Ace and they usually have it. They also have a good overall product selection.
