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March 2024 by Scott V.
Employees at the front of the store are nice. It's the pharmacy employees that earned this one-star review. Every time we've called, the phone rings until someone picks it up and puts us right back on hold. The last time they did this four times! We finally had to call the general number and ask a manager to walk back there and tell them to answer the phone. The drive-up is just as bad. We've sat there and watched them help 3-4 people at the counter and never even acknowledge we were there. Management at this store should be embarrassed (and replaced).
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February 2024 by Review T.
The checkout worker asked to use my phone as a calculator to figure out how much something should be. I was able to do the math in my head. It was second grade subt. And the pharmacy takes meal breaks when most people need to puck up prescriptions.
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January 2024 by Jadd O
I am truly disappointed and disheartened by my recent experience at this Walgreens location. The staff's behavior was not just unprofessional but also shockingly condescending and rude. When I sought assistance, I was met with dismissive attitudes and a complete lack of empathy or willingness to help. This kind of customer service is unacceptable and reflects poorly on the values that Walgreens claims to uphold.
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January 2024 by Avani and Karan
Absolutely terrible. We have been going here for years, thinking it would get better and to give it another chance. Medications are never available on time, always back ordered and never communicated of the delay. The app shows it’s ready for pick up, and after 20 mins of waiting in line, you have to deal with a rude staff member who gives you attitude for trying to pick up your medications. I would give this location and honestly all Walgreens a 0 if I could. You can bet that we will be transferring our medications outside of Walgreens.
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November 2023 by Jenell BarKan
I wish I could give 0 stars for the pharmacy. 1. They keep you on hold for a very long time, even picking up the phone, putting it back on hold, and hanging up again. 2. They LOST my prescription (a controlled substance) and told me to come back the next day. I told them that I need my prescription that day, it’s a controlled substance, they lost it (not me), and they need to find it or refill it. I had to wait there for an hour until they found my prescription. 3. They changed the directions on one of my son’s medications messing up what he takes for a very serious condition. The doctor had to call them and tell them to fix the directions on his medication before he ended up in the hospital. 4. They put the wrong medication in one of my bottles. 5. When I get upset because they make serious mistakes, they don’t apologize. They yell at me that they are busy. Yah. We are all busy at our jobs. If I messed up as much as they do, I would be fired. And they hold our lives in their hands. Losing controlled substances, messing up prescriptions can kill a person.
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September 2023 by thomas durr
Store opens at 8am on Sunday. According to their website and listing on the door. A young woman came at 830 to unlock the doors. Unbelievable.
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September 2023 by Dane Pierson
Terrible customer service. Prescriptions always late or not filled even when I get a text saying it's filled. Sick of walgreens
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July 2023 by Colleen Sye
This pharmacy is soooooo slow. The drive thru pickup gets 5-6 cars deep and doesn't move for 10 minutes. It's unbelievable. Do not use this Walgreens for your pharmacy !
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June 2023 by Scott A.
For general purposes, 3-4 stars. This review is for the Pharmacy. In short DON'T USE THEM. While this was the initial store, Walgreen's business practices in general are broken beyond belief. I apparently have the flu and was prescribed Tamiflu. This needs to be taken within 48 hrs for effectiveness. They were out...OK... but instead of just giving me a list of locations that have it (almost all did except for this one), they leave me a message that it should be back in stock in a FEW DAYS. Way outside the window of effectiveness. As a Pharmacy, they MUST know this and not all patients might; thus potentially endangering their well-being. Completely unacceptable I would hope by any standards. The message went on if you need it sooner -duh- to call which led to an hour long phone goose chase of person after person transferring me. The app also was broken. Confirmed availability at another location but the app says I can't pick up until the morning...so it takes you over 17 hours to prepare a tablet prescription and again too late!!!! This should be at the speed of the internet and quite frankly I should be able to just walk in and have it prepared on the spot. Last time I put my trust in Walgreens was for a Covid Booster. Made an appointment. Arrived on time only to find that even though I had a confirmed reservation for the location, they are aren't even open at that time!! I took off work for this THANKS!!!! I won't make these mistakes again. Meijer Pharmacy made this seamless. Next time I will just start with them. Actually solved the issue before Walgreens even managed to pick up for the third time. No wonder the phone queues are so long when who should be a five year college degreed pharmacist answering the phone can't resolve even basic issues on the first try. Scary that they are mixing your prescriptions. For an interesting read try Googling "Walgreens prescription errors". Walgreens you should be ashamed! If not, there are even more things wrong!!! You have today's nomination for the Corporate Darwin Awards.
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May 2023 by Mike Gell
This Walgreens is always nice and fully stocked nice people there
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May 2023 by Paula Frederiksen
I just found out I have an auto immune disease, and needed several vaccinations.One pharmacist told me I couldn’t get a certain vaccine. Another pharmacist said that’s crazy. We can give it to you, so I ordered it and went to go get vaccinated today.Now they tell me I can’t get it again, although they have the vaccine there.Of course, I was extremely disappointed I couldn’t get it, but I was more aggravated that the pharmacists didn’t have their story straight!I don’t usually go to this Walgreens, I go to the one on 72 and 31 which I absolutely love. The staff that works at this Walgreens doesn’t smile, can’t seem to get their story straight, nobody seems to know what’s going on. They always have to consult with like 1 to 2 other people. If I don’t have to come back, I will not! Somethings should really change, but this Staff go needs a meeting desperately to figure out why they’re not friendly, why they one more don’t smile and make people feel welcome, and why they don’t know what the heck is going on.
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March 2023 by Uri
Woman at pharmacy typed in my name wrong for my insurance, which I found out from my insurance a week later, and said it wasn't covered when it should have been and so I had to pay out of pocket at the time and trying to work with my insurance for reimbursement has been a nightmare. One quick spell check for my name could've prevented this. It's not long..
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January 2023 by Rob S.
Slowest pharmacy on planet earth. They are terribly slow. Drive through is beyond slow. Inside is no better. Just bad!
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October 2022 by J T
Honestly this is the worst Pharmacy that I have every been too. They have dispensed me the wrong medicine several times, Filled scripts instore that I have on auto home delivery, and are extremely rude and unprofessional. They are flat out mean and have zero compassion. The way they speak to people is unacceptable. last week I setup my script for pickup giving them 3 days to fill it, went to pick it up and they said give them one hour. When I returned they told me that they had dispensed it to another patient during that 1 hour window and I had to wait 3 more days for them to reorder it for me. When I explained that I have a negative reaction if I stop taking it, and that I would run out, they told me that's unfortunate but there is nothing they could do for me. it was almost as if the employee enjoyed my discomfort. I asked them to cancel and allow another location to fill and they refused, stating that it could not be done. I called the1800 number and within 20 minutes I had my meds from another location. My favorite part is that the district manager was supposed to call me the following day to discuss and I still have not received that call. Steer clear of this location if you can, everyone I know has the same negative opinion.
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October 2022 by Karly
The absolute worst. Currently on hold AGAIN after trying to get through 8 times. I have been at this for 2.5 hours. I can't believe the pharmacy AND STORE do not answer their phone! These people are responsible for prescriptions that people rely on. Unacceptable. I will be changing pharmacies.