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December 2023 by Yamerib Gonzalez
I loved this office in particular. There is a girl who works in the mornings and is super prepared; The best thing is that he speaks Spanish and we managed to resolve our problem quickly.
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October 2023 by Mrs. Magoo
Fast, reliable service. Most of the cashiers that I have worked with, have been pleasant. Johnnay was a particular pleasure to deal with. :)
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October 2023 by Greg Kotscharjan
This store charges $3.25 to print a shipping label, that is the only one I've ever been to that does that. I won't be coming back.
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May 2023 by Robert Zapparato
Just renewed my box for 6 months. The staff is nice I like it.very clean would like to try their shredding service.
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May 2023 by Joe Palmisano
The Women that helped me was very polite and generous for letting me sit on a chair becauseof my bad back while serving me.Kindness she was showing. "What can Brown do for you"?.
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February 2023 by K2_Kevin
ALWAYS FRIENDLY and QUICK. I've never had an issue with packages leaving this location. What more can we ask for!?!?!
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September 2022 by Christine Hunsicker
Don’t say you have notary services If you don’t have one on staff every day.
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July 2022 by Jennifer Lynn
Sent back an Amazon return on 7/13 with a tracking number & somehow it’s lost. How do you lose 2 packages with a tracking number?! Amazon won’t credit a DVD till they have it, so I am out $14.99! Will never use this store again. Thankfully it wasn’t a big loss!
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June 2022 by Jasmine Wright
This was my first and LAST time ever shipping through UPS. This store solely is the reason I will never be shipping with this company again! I paid almost $100 to have my package expedited to and from out of state. The store associate put the wrong label on my package and instead of it shipping to DE it was delivered to my home the next day. Even after letting her know this was a time sensitive document she still didn’t pay enough attention and sent my package the wrong way. I came in the store the very next day and she literally couldn’t even look at me and apologize. No remorse or anything from her. She needs to be fired for being so incompetent like that and not even owning up to her mistake. I’ve complained to the store’s manager and also to corporate and the owner was supposed to reach out to me but I never heard anything from them. Thanks to that incompetent employee I missed out on a $300 passport appointment that UPS won’t refund me for. So if you need a package expedited DO NOT CHOOSE THIS STORE NOR THIS COMPANY THEY DO NOT CARE ABOUT YOUR PACKAGES AND I WILL CONTINUE TO COMPLAIN UNTIL SOMETHING IS DONE!!!
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March 2022 by Cassidy Bird
Great for Amazon returns, super easy and fast. The staff are friendly!
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February 2022 by Inia Rodriguez
Went inside UPS Store on Western Ave., Carpentersville: middle age woman that works there has a "Masks required" sign on door. However she refuses to wear hers. Her mask is on her neck not her mouth and nose. I didnt dare got closer to her. I needed to send a box and print out label. She said I needed to go to their website. She was Waiting for me to say something looked like she was already waiting and wanting to start argument about not using her mask. If you want to shoo away customers, then keep doing this #UPSstore!!!! You have hired the perfect Karen for your Store in this area! You lost everyone in my family that has been coming here for years, as your customers. This store was empty when I came today, before there were so many people waiting in line before this lady worked there. Such a shame!!!!
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January 2022 by Blue Farmhouse
The people that work here are so nice and efficient! I wish all of my orders could just go thru this store!
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January 2022 by Matt G.
Super friendly and helpful. Was patient and made sure everything was correct before accepting my package.
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October 2021 by Lynnette B.
The younger man and the Indian lady are excellent and always treat you with courtesy and respect. Look out if you get the older guy. He is pretty rude almost always and I always try to go out of my way to say something fun, but I guess he just is not a happy person - I thought it was personal, but it appears that it happens to other people as well and possibly only women - ? I will have to notice next time how he treats others.
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July 2021 by Keith Liveris
Quick service, friendly employees
