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March 2024 by s2k kyle
Booked an appointment and nobody showed up. What a joke.
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March 2023 by LONZI STONE
Still waiting on my taxes
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April 2022 by Edward Fuit
Last year taxes done at Walmart Carpentersville Il I was receiving cancer treatments everyday well five days in a row every week. Dropped off taxes to save time. When I called to setup appointment to pickup my taxes last year I was given a 11:30 A.M. time my wife and I arrived do we could pay and sign papers the women tax preparer had another customer all I wanted was. My completed taxes nope she would not release until she looked over what the other person did forms where filled out not signed I explained I have other appointments and my wife has to go to work nope she said I have to make time for the taxes I’ve had taxes done for about 70 years she I said she was from Hanover Park Il. Said she did taxes for 20 years. I had to wait there is much more to story but point made I’ll not go back.
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April 2022 by Sam Gilbert
Absolutely horrible. I make a 7pm appointment online, this is my only option due to work and babysitter. The 1st one I canceled and rescheduled. The 2nd appointment was on a Wednesday again for 7pm, the day of i get a call telling me that they will have to reschedule due to not having anyone there that late. They set up my 3rd appointment. I get a call on the day of my 3rd appointment stating they have to cancel my appointment again due to not having anyone there. They reschedule a 4th time, and yet AGAIN call me the day of to cancel and reschedule my appointment. Once shame on you, 4 times shame on me! I was trying to not be a Karen and understand but now I am going to have to find something else and have a full month less time to do it in. It's ridiculous, if you don't want to stay at work until the time you are open then don't offer that as an appointment time, and surely do not wait until the DAY OF, most of the time only an hour and a half before the appointment time, to call and reschedule. If i could leave no stars i would. You would think being tax season they would have staff from open to close, or at the very least not offer an appointment time that no one will be there.
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March 2022 by Gary Hughes
Great experience. Friendly and helpful associates.
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March 2022 by Anthony Carter
I appreciate Akiyah for all of her help . She is very respectful and helpful. Akiyah is located at 365 lake marina Rd 60110 carpentersville IL. I recommend you get your taxes done with her the service was great.
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April 2020 by Tom C
Thomas is super fast and asks the right questions. Was able to do drop off service so I didn't have to sit in the store. They are open everyday except Sunday from 11:00 am until 700 pm during the shutdown.
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February 2020 by Carrie B
Melissa was the best tax preparer I’ve ever had, and that is without exaggeration. She was thorough, patient, organized, pleasant, and knowledgeable. I would highly recommend Melissa Jackson to friends, family, anyone who wants a job done above and beyond excellent. VERY PLEASED!!
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February 2020 by donna finley
Tom did a great job. Will be back again next year
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February 2020 by Lou ann Mydlo
Tom was the best. Very smart and fast. Asks the right questions and really went above and beyond in helping me.
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February 2020 by Barry Woods
Great staff. Smart and fast. Highly reccomend
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January 2020 by Tanya Emery
Took 5 days to get the loan was told within 24 hours. Found out they didn't process my taxes they were just sitting in the computer. Then the bank was behind. I really needed the loan asap because my car broke down so this was a pretty stressful process.
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January 2020 by Darlene Mcghee
My preparer Vanessa is awesome. She helps you understand with any questions and anytime I see her she has a smile on her face. I recommend her because she goes over and beyond and you can tell she cares for her clients. She gets to know you. This is my second year coming to her and she knew my name right when she seen my face and I didn’t even have an appointment.
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April 2019 by Vanessa Hays
The tax preparer is awesome and so helpful. She will work with you and walk you through and answer any questions you have
