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10AM - 7:30PM
2180 W Lake St, Hanover Park
Internet Service Providers
“This location Bre and Raul are the ppl to come see, they were extremly help, patient, and down to earth they both were quick and knowledgeable in helping me with my phone isssue, and I'll definitely be coming back Thanks again!”
“This is a great shop! The current crew, especially Brandon, are smart, friendly, patient and have the single focus of getting you what you want and need. Good old fashioned customer service!”
“Eric and John assisted us in getting an issue resolved. They also helped get my uncle on a plan that provided him basic services he used at a much better rate. They were very attentive to his needs and extremely helpful.”
“This place is awesome great customer service by Jessica. Not only that she helped us with all the issues she was also kind enough to explain everything to us in full detail. Got a phone for my sons birthday Jessica actually went the extra mile great customer service great atmosphere great place to do business with. If you are shopping for a phone and for great customer service please visit this location lots of other Boost Moble‘s are not the same this one takes the cake thank you again Jessica for your time and your professionalism.”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”
“Would like to Thank Eric (sale associate) for having amazing customer service. I had a billing issue that I was not able to resolve myself over the phone. I came in person so someone can help me. Eric was very kind, patient and listened to my problem. He called T-Mobile dept and assisted in taking care of the issue. Problem resolved. Thank you again!”
9:30 AM - 7:30 PM
17 N State St, Elgin
Internet Service Providers
“Always Excellent Customer Service! Rapid Services will do all they can to help you with your packages and reduce your costs, saving you money. Highly appreciated!”
“Michael was super helpful and knowledgeable. He helped me find a repair center so I could get my phone fixed and trade in my phone. I went from having to pay nearly $1300 for a phone to only having to pay $300. 100% recommend this location”
“I came into the store sorely needing a new phone. I had some reservations about coming in store since every other phone store I’ve ever visited had crew members who didn’t really know what they were talking about and were obviously trying to up sell. This said, my experience tonight at this location was so good that I doubt I will ever try another location. Our representative, David, was very knowledgeable about every phone we looked at and his demeanor quickly eased my anxiety about this large purchase. David took my concerns seriously and gave me real answers that gave me tangible direction on what phone is best for me. I’m looking forward to using my new phone, thank you David!”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Today I stopped in bc I was actually looking for the at and t store.. and let me tell you the guy was so incredibly sweet!!!!!’ He literally went above and beyond by even asking if I needed to use the phone.. and I told him about my horrible experience with at and t and he said I should come back! Lol I really should bc after going to the at and t store across the street it was a nightmare. Wish I still had T-Mobile. Always had such amazing service here. Thank you so much. And sorry I didn’t catch his name but great service :)”
“The guy at the store had my cracked phone screen fixed with in a hour only place that would fix my phone e screen for 50.00 other places wanted up to 300 to fix my phone screen”
“From the moment we walked in we already knew we were going to have a better time at this store after being lied to at Golf and Basswood - upon walking in Osvaldo and Ada came up to us with a smile! Driving 5 minutes from our home was extremely convenient versus going to see our connections at T-Mobile over an hour away. My fiancé and I were previous T-Mobile employees of 5 years so we are well aware of the sales tactics that are used but never at this location were we pressured into purchasing anything additional. After thoroughly explaining the promotions, we all agreed upon what we wanted to purchase. The entire time we spent there (1.5) hours was filled with laughter as we reminisced on the “old days” of T-Mobile with all of the employees in the store. To the manager Young, keep doing what you’re doing with your team - they’re great. Thanks again guys for the new phone and watches!P.S Golf and Basswood T-Mobile customer service is absolutely terrible spare yourself and take the drive to this location.”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Each time I've needed service, Fox Valley has not disappointed. Concise communication and effective troubleshooting skills are their main mantras and at least for me, they've succeeded every time.”
“I visited to have my service changed. I made an appointment, but it wasn't very busy. I was pleased with the attention I received and the help in finding a bundle that saved me money.”
“I was surprised to see bad reviews about this store. I have been there a few times and the young people who work there are so sweet and knowledgeable. Sometimes policies are frustrating and can impact how we see people’s customer service so maybe that impacted poor reviews. My experience both times I went there was extremely positive. They gave me tons of options, were super patient and kind, and didn’t pressure me into anything. Really nice group of people there.”
“I recently visited the Algonquin IL to return some equipment, obtain a new DVR, and possibly consider adding internet service. I had so much frustration with AT&T DSL outages and I needed to make a change. I was nervous about having an aggravating experience, but the sales consultant, Steven Brill, was fantastic! He was helpful, patient, and knowledgeable. He answered all of my questions and took care of my issues quickly. We discussed adding the internet service and he explained the plans available and I would be getting twice the internet speeds for about half of what AT&T was charging. I also know that AT&T is phasing out DSL so it was a matter of time before I needed to switch. Steven made the experience with Xfinity painless and easy. He is a stellar example of great customer care and what a thoughtful, professional employee can do for the larger company.”
“This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate .”
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“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”