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January 2024 by Sara V
Very rude and make you feel stupid when you ask them a question about a product.
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January 2024 by Matthew
do not buy from them. I am pretty sure this place is a scam. my orders get cancelled online for no reason. The stock stated is not the stock they actually have. There are countless issues with this company you can read about for yourself on reddit, so I just would not do business with them and let them go out of business.
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November 2023 by BESTOFALL WHATS
Sebastian was amazing. He was the only guy there with a huge line of customers but managed to move the line quickly and organized. He did get yelled at by a customer infront of me because he took awhile testing an Xbox, but he kept a professional attitude and apologized multiple times to him. I am writing this review in hopes that someone notices the level of patience Sebastian has to deal with unhappy customers. Great job buddy!
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September 2023 by Sadies Brown
Was told by an employee that I could not trade in a new game because it was “shrinked”. So because an item is new I cannot sell it? Was told it was “company policy” and then the employee proceeded to call me a scammer/scalper and that I stole it. I have NEVER been treated this way at this location. I’ve spent $1,000+ at this Location alone and will no longer do business with this store. Unbelievable.
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August 2023 by John Talmo
Had some great deals for some PS5 games that I couldn't find anywhere else so it was worth the visit. The store has plenty of inventory on the shelves so if you're looking for something they probably have it at this location
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July 2023 by Eric Klebold
The employee was on speaker phone on his personal phone and then tried to sell me an electric vehicle
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July 2023 by Alex Feliciano
Sebastian, Chris and Victoria were awesome. I would recommend anyone to visit this location. Thank you very much guys
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May 2023 by Sam Bob
Came to this GameStop for what we were looking for. Kevin and the guy he was working with were both very helpful today ❤️
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April 2023 by ashiru
Good customer service. The place inside looks nice!
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March 2023 by Scott Clyde
This was the worst experience I had at a GameSpot. The person behind the counter was on his phone talking to someone. He kept acknowledging I was there, and he kept raising a finger. It was like 10 minutes, which felt left forever. We finally completed the transaction with him writing down on paper questions because he won't get off the phone.
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February 2023 by Juan Aranda-Porras
How's this store closed on a Wednesday mid-day?? I showed up to the store around 3:50pm. I decided that after dropping off a family member near the area, I decided to go to the game store to see what's new, but as I pulled up, I saw the store clerk closing the store.
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November 2022 by Belicia Cruz
Loved the ease of my online order pickup. They had the product ready to go quickly and gave it to me fast upon arrival. The man at the pickup counter was very helpful and I loved the product I received. I purchased a Halloween costume this year and got tons of compliments. Overall, great experience!
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September 2022 by Mysticbuu16
Love this store and the employees are always friendly I been shopping there since 2015Mostly employees already know me cause I shop there a lot.Great service recommend coming in here!
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August 2022 by Ellie Rubio
This review is for Kevin the associate who works at the carpentersville location. I came in with a defective xbox and he went out of his way to help us even with a line of customers and got it processed after some hiccups, and then double checked the other xbox which also turned out to defective. he upgraded us to the 1tb and gave us a discount for being patient. I really appreciate his patience and help with this difficult exchange. Employees like him create loyal customers. he is very helpful and happy to work. Thank you Kevin for helping us and going out of your way ensure a good outcome!
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August 2022 by Liza Vazquez
Mark is one of the employees that I have known for a few year and I consider him as family. Great prices and amazing service.
