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July 2024 by JulieandTom N.
Edit: After I posted reviews, Home Depot did reach out to me and agreed to expedite the shipping of the carpet, which allows the missed portion to be installed in about a week. They also gave us a more significant discount on the carpet. We may still have to wait on the storm door installation (unless someone else cancels), but we appreciate these efforts to make things right. Original review: We decided to use Home Depot for carpet and storm door replacement in a property that we need to sell rather quickly. It turns out, this was a big mistake. My husband and I live out of state but drove to IL specifically for the carpet install on 7/15. Unfortunately, Home Depot failed to record correctly where we wanted carpet and so did not measure adequately, with the result that the installers did not have adequate carpet to finish the project. This means they will need to order more (which will take probably 5 days) and then schedule a new install time, for which we'll have to be present (or find someone who can be, which is tricky since they give you a two-hour window for when they will start). Again, we live out of state, so this is a major inconvenience. And we are needing to sell the property quickly; it was a rental that is no longer inhabited, so every week delayed is costing us a significant amount of money. This was their mistake, but they refuse to expedite the shipping of the carpet, claiming it is not possible (how could it not be possible?). In addition, we paid to have Home Depot install a storm door. When I spoke with salespeople on the phone about installing the storm door, it sounded like we probably would not need to be present for that (since it is on the exterior of the unit), and I was told that it usually took about 1 week to get it installed once measurements had been taken. This is why we decided to go ahead with using Home Depot -- again, we needed it in soon. However, both points they told me were false: We (or our representative, if we can find one) do have to be there for the installation, and the scheduler couldn't fit us in for installation until a full 2 weeks after he called us (which was already a couple days after the measure was taken). When I objected, the installation person was not very polite or helpful, either. I tried talking to a manager, who acted like he would try to fix it and referred my case to their customer service specialist. It turns out that his assurances were empty. When the customer service person called the next day, she did absolutely nothing to make this right. She apologized that I was upset, but not that Home Depot made mistakes and misled us. After I vigorously objected to the total lack of doing anything to make it right, she said she would talk to a manager about possibly giving us a small discount. As if that makes up for us having to wait additional weeks to get our property on the market... As if that makes up for my husband potentially having to drive down to IL again when I could go into labor with our first child any day now. I would have cancelled the orders, but we need the carpet to match what's already installed, and starting the storm door process over with another company would probably delay things further at this point. So, because of our vulnerable situation, we are stuck giving more money to a company that has already done significant harm to us. I will never shop at the Carol Stream Home Depot again and will avoid Home Depots in general; they made mistakes and misled us to get our money, but they refuse to expedite anything or to make any concessions (such as not requiring us to be present for installation: there is a realtor's box on the door, so access is not the issue). It may be that it isn't the customer service person's fault that she can't do more, but then Home Depot is poorly run, if they have no way to make things right when they make mistakes and say misleading things that harm financially vulnerable customers. Very displeased.
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September 2023 by Julius B.
It's 2023, if your self checkouts don't accept electronic payment, there's no point in having them. Get with the times.
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March 2023 by Cheryl W.
My Mother went into Home Depot to buy a microwave for me. We were on the phone together along with my son, listening to her talk to the associate. She was happily surprised when she saw the price tag of $298.00. As she was standing there, the associate took off the tags but didn't tell her the price was different. They were checking out, and she found out the price was $498.00. All 3 boxes had tags with the price of $298.00. Having been in customer service for years, I know that's not how it works. Yes, it's a $200.00 difference, which is a large amount, but you go by what the tag amount is. We have spent $$$ at their stores, but no more! Lowe's will be getting my business now!
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December 2022 by Blue M.
My reviews on the paint department. I spend thousands of dollars at Home Depot every year. And I buy lots of paint. This one lady in the paint department is always rude and acts like I don't know what I'm talking about. All I do is grab the gallons of paint and tell her what color I want and then I get followed up with 10 questions. Then I even show her labels of the paint I already have and I still get questioned. Makes no sense. I get it if you're a first time painter and you have no idea what you're doing. But you can tell I am not. Recently, she was too busy, talking drama with another coworker to help me effectively. She acted like she is working at the DMV. Like she couldn't even stand a persons presence. Even though the customers are the reason why they have a job. Other than that every department at the store has been very friendly except this one. The older gentleman in the paint department is always super friendly and a pleasure to work with.
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December 2022 by Amy L.
Forget It If You Are Female Tool Rental & Pro Desk = -0% Store Managers (NOT Tool Rental Manager) = 100% I am a women contractor, Div 7, 8,10 who recently had power tools stolen, including the specific drill needed for a home project. I called Home Depot to reserve a drill, was told 2 were available & went to the store. Initially I was ignored by 2 Home Depot employees at the Tool Rental desk. When I finally got someone to talk to me, I was rudely interrogated as to why I wanted to rent a specific drill, what was I going to do with it, & what size drill & drill did I need ? I explained that I had called asking for the specific drill & was told that there were 2 available. The Tool Rental employee continued to rudely ask me the same questions & refused to show me the available drills. When I asked to speak to a manager, he brought a drill to the counter & told me that he was a manger. He then claimed that the drill only had 1 size drill bit available. I told him I'd buy the size needed & he said that I could not do that because the drill only took 1 size bit, & the store did not sell drill bits. I left the Tool Rental counter, went to Customer Service, spoke with a Store Manager & met a different Store Manager in the power tool aisle. The Tool Rental employee who had lied & refused to assist me approached the Store Manager to explain himself & to say that I was clueless. I told the Store Manager that I would not talk to the man from tool rental any further, that he was wasting my time & I had a job to finish that day. The Store Manger showed me where the correct drill bits were located, took me back to Tool Rental & assisted me in renting the drill. To compensate for my time, the Store Manger did not charge me for the drill bits & thanked me for my business. Even though the 2 Store Managers that helped me were professional & resolved the issue, it still took 45 minutes to rent 1 drill. If you are a female, I recommend ACE Hardware.
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April 2022 by Gin L.
We are planning to clean and plant our backyard garden. It have a lot of dress and some tall grass that need to trim. We have no tools or equipment to used , so me and my dad went to this store. They have lot of tools and equipment for gardening so I think we bought all of we need. I grab one cart before we went to the area of gardening tools. There are lot of people in some section so its hard to push the cart. When I looked at my dad I can see that he knows what he purchased. It seems that we need those. After we bought tools we wen to the pot area. There are lot of pot to choose. Some of them are colorful and some are simple. Since my dad knows that mom like the plain color he grabbed the white pot. After he put it in the cart we went to the counter. I can say that this store was good.
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April 2022 by David B.
went to home depot to pickup item that they did'nt stock tried to get my milatary discount, he said "only applies to in store purchases, i replied if you stocked items i would'nt have to order on line to pick up @ store...... very very disappointed!!!!!!!!!
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August 2021 by Stephanie S.
Good selection and inventory of products, terrible customer service. I came in looking for basement ceiling tile replacements. I found the section in the store only to realize they did not have what I was looking for. I approached 3 different people, showed them the picture of what I was looking for. All 3 responded they didn't know. I asked if they could be ordered and the response was "I don't know." I finally asked the 3rd person if they could direct me to someone who might know and he sent me to flooring. The flooring salesperson looked to be involved in a complicated order but I waited for 15 mins anyway. When he was still tied up, I approached a girl sitting at a desk near flooring and she turned me back and said "sorry I don't work in flooring." I just gave up and left the store. Not one person offered to try and get more information, locate the product or try and order it. It was just an "I don't know" and keep walking. I drove to Lowe's in Bloomingdale. They had the tiles and even offered to help load into my cart. Will not return here again.
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July 2021 by Marie N.
My only issue with this store was their lack of inventory. Specifically lack of moving tape invemtory. We wanted the moving tape that is fiber glassed reinforced. There were lots of non reinforced tapes. The check out was fast.
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May 2021 by Rob G.
Let me start by saying that I WAS a loyal Home Depot patron, but not anymore. I was so appalled with my treatment that I am done with them completely. I had spent hundreds if not thousands monthly at Home Depot but I'm cutting up my HD card and am heading for greener pastures elsewhere. On 05/12/21 I headed into Home Depot as any other morning to pick up supplies for my newly purchased home. This time however unlike most days I opened my safe to make change for a $100. Perfect time to pick up some plants to beautify my garden and make change for the tree removal company that had showed up that morning. I picked out a small tree and some flower bulbs in an effort to turn a $100 bill into smaller bills in order to pay the tree cutters an exact $50. I turn to the self checkout cash registers and ask the older woman if cash was accepted as most do not. She tells me that they do accept cash, so I go right ahead scanning my items. Insert my bill and it spits it out a few times. I turn the orientation and try a few more to no avail. I hail the woman working the self checkout and she inspects my bill and informs me that it doesn't feel real. Lmao. This woman doesn't look like she's ever seen a $100 bill, and I'm sorry for how pretentious that sounds but if you'd have seen her you'd understand. She asks if I have a different form of payment. Annoyed and needing change for my $100, I refuse. Still more annoyed I take my currency back and go to a human cash register (what I should have done in the first place). She calls over and sends someone over to essentially refuse it again. This much younger woman takes the bill and holds it up to observe the clear as day watermark. She probably looked at it for 30 seconds taking it all in. Again I doubt this woman has ever seen this version $100. Mind you no one has tried to use a counterfeit bill pen to test my clearly legitimate bill. This other woman remarks that the face looks off. (Hahahahaha) Clearly she's not familiar with Benjamin Franklin. At this point I'm done and take my money and leave. By the time I got to my car I decided that literally nothing was done for the CUSTOMER. and I had to go back. I go to customer service where the second woman shows up and glares at me. She doesn't help me but another woman from customer service hails the assistant manager. She takes one look at my bill and walked me to the register and had my items rang up. What a headache all before my first cup of coffee. I called back to speak to the assistant manager. I asked for the names of the employees that treated me so poorly and offered no solutions; only poor customer service. She informed me she would call me back but never did. I was inclined to give my review a little break but after she completely blew off following up with me I have to give my honest review. I do not recommend this Home Depot location. The employees are poorly trained. The cash register employees don't know their asses from a hole in the ground when it comes to identifying American currency, and to top it all off management doesn't follow up with customers' concerns. I'd give 0/5 stars if I could.
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July 2020 by Brad K.
I went to HD in Carol Stream to get a price adjustment on a product purchased 2 days ago. The product manufacturer had dropped the price on the item at all retailers by 20% and HD had discontinued selling the product in-store, only on Homedepot.com. I thought it would be a straightforward request to get the price adjustment (all of $10) but had to get the store manager involved. They wanted me to return the item for a credit and re-order online at the reduced price. That has to be one of the most customer unfriendly situations I had seen lately. After 10 minutes they finally gave me the credit. If I am going to order something online I might as well use my Amazon account.
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July 2020 by Gonzo S.
I rarely go to home depot, as I much prefer Menards and Lowes, typically only going to HD for plants, but I was looking to replace a toilet quickly, and Menards was showing 2 months for special order, and HD was showing one week...they were the same price, but Menards had their 11% rebate going, so I called HD to see if they match, and they said yes, but had to come into store to place order... When I got to store, newbie associate (same one from phone) again confirmed they could do it...and with the help of more knowledgeable associate, he was able to get order entered...but they indicated I needed to go online to get rebate match...but since it sounded kind of vague, I had them go thru it with me on their computer....where it turned out it wouldn't work....apparently, it is not valid for online orders...despite the fact that it is for Menards.... Not happy of course after wasting time driving over, and sitting there while associate fumbled his way thru the order with frequent assistance..and answering a phone call....so I had him call Mgr (Rob) to see if they could do something, and again after another delay, Mgr "Rob" said they couldn't do it, citing that Menards offer is not valid online either...which it IS..nice to know store mgr doesn't even know competitors long running policies...so, long story short, I cancelled order and HD terrible customer service validated my avoidance of HD....which I recommend to everyone....unless you're looking for a plant and don't need any additional assistance....
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July 2020 by Kevin T.
Just did curbside pickup on a bathtub. Very polite young man helped me. Prompt and courteous. Thank you!
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May 2020 by Leeanna T.
AWFUL! AWFUL! AWFUL! I rented a carpet cleaner from here and had to return it because of the awful smell from leftover water inside the machine and because the machine was so heavy that I couldn't take it out of my car. I wasn't able to return the same day and called about 3 times to ask if I would be return the following day. When I couldn't reach anyone I decided to go back to the store which was a big inconvenience. When I arrived at the store, the cashier told me that he would not be able to refund because people usually come in say they didn't use the machine just to get their money back(basically calling me a liar). He asked where the machine was and if I had it with me, seriously? I already explained to him why I wasn't able to take it out of my car. I will not use this store again, the experience was beyond any experience I have ever had.
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April 2020 by Moses M.
Please put a entrance and exit at both the south & north side of your store,not being able to enter at the north end causes confusion and inconvenience to customers and your staff.
