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February 2024 by Ronda
This store is very disorganized and that manager Ty has some very interesting negative issues, that need to be seriously resolved, other staff members are okay, But the disarray of items in this store and the very high prices is mind boggling. When people donate items free the management should stop placing items at pretty much the same price as it's sold retail. The name say's Goodwill, resale and thrift store, not Goodwill Retail store.Besides it is so disorganized which can be overwhelming, I enjoy thrifting But, not at this location, too much negativity and drama, besides completely disorganized, I'm not into locating an item like a needle in a haystack, I'm into organization with professional customer service etiquette along with fair prices for a thrift store reselling used or donated items. This store is not it.
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December 2023 by Laura
The employees get lot's of stars but Goodwill is a for profit company. The goods that people give them are sold at ridiculously high prices so do not benefit the poor. A Trader Joes reusable shopping bag that sells for $1 49 at TJs was $2.99 at this Goodwill. Give your used items to a real charity.
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October 2023 by Leslie Tellez (Lailai)
Very clean quite place to shop with a nice variety from shoes to paintings etc
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September 2023 by Maria Fatima Mendoza
Today we went to shop at 4:00 PM and my child works at the Lombard location. All good until we got to the cash registers. I didn't care that I had to pay what I did, but my child has an employee discount that they were told works for anyone that's family. When we were about to pay, one of the managers (I don't know her name), stopped us from paying, saying my child had to pay. I was confused as I was told this discount could be used by their family. This felt like an act of discrimination and I think it's something stupid.
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July 2023 by Elizabeth V.
This Goodwill is blatantly racist and discriminatory, they believe every Hispanic there is either attempting to steal or switch prices. I am a young Hispanic female and me and my mother have faced this issue 2. And both occurrences were in this particular goodwill. The second time was today, I was trying to purchase some squishamallows for my nephews. But when I went up to the register they took the prices off and basically accused me of changing the prices. And I had found a few without a price sticker, so when I asked they looked at me and my mother and then gave a drastically high price for a stuffed animal. It's sad since they are getting this stuff DONATED and that they are treating persons of color this way. DO NOT GO TO THIS GOODWILL. Allol of the other goodwills treat people with respect and have always had consistent prices. This goodwill is not consistent with their pricing, the manager needs to address this issue.
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May 2023 by Maddie W.
this is my favorite goodwill, but today the lady working the dressing rooms was very frustrating with me. she was talking under her breath about me and made me take few items in at a time. I go here often and never have they asked me to do that. After I was done she argued with me that the clothes weren't neatly on the hangers. And i get it because I work in resale too but when clothes aren't "neat enough" you as the employee fix the clothes not argue with a teenage customer to fix them to your standards. I don't think I'll be coming back for awhile.
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May 2023 by No Name
we stopped in today, my 11 yr old found some old cool games one of which my son wanted an old submarine game a lady took the game from my son and said these are not supposed to be out..I asked why she said they get sent away for auction..she also asked me to give her the others I had in my cart I said no..I asked for a 800 number she said they don't have one.. I didn't let her take the ones I had she ended up selling the ones I had to me in my cart already ...especially since she already took one game from my kid the lady said her name was marie...Marie is everything that's wrong with goodwill. not his fault people put stuff out that wasn't supposed to be out, but to take it from a kid ridiculous!!!
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March 2023 by Amanda Jean D.
One of my favorite Goodwills in the area. Usually find something worthwhile. I drive more than 30 minutes just to visit this location.
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March 2023 by Becca C.
For years, I used to LOVE this goodwill and would check back religiously. Like, 70% of my wardrobe came from here--they always had such unique, affordable stuff. A few years before COVID, things started changing. Prices increased, but you could still find some diamonds in the rough. Their weekly sale tags (50% off) and rewards program still made it worth checking out. Since the pandemic hit, though, it's gotten way out-of-hand. I used to be able to pick up 6-8 pieces of clothing for $25. Now that would barely get me 2-3 pieces...if I'm lucky. I'm not coming in to pay $10+ for a Target or other fast fashion dress--especially not a secondhand one. Can you say thrift grift? Plus, the pricing is super erratic. I understand they're volunteers and don't have a deep knowledge of brands and pricing (for any department, not just apparel & shoes). But it's super off-putting to see 1 thoroughly used item with pills/rips/stains marked for an obscene price, while another better-quality item is cheaper (but still expensive), than the first one. It makes you feel like they just slap whatever price they want, then roll with it. And because I rarely shop here anymore, the rewards program is no longer an incentive. Though, I will say, they do occasionally have the most random, awesome stuff, and the staff's lack-of-knowledge can work to your advantage. I once picked up a brand new case for my bow for $4, which normally retails for $300+. So I guess in that sense it's still worth a quick walk-through. But if you're going for something specific and expecting reasonable pricing, then 99% of the time you'll be disappointed.
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February 2023 by Olga G
This goodwill has a large inventory of clothing and I find plenty of color of the week items, compared to other goodwill stores I have visited ( i.e. Bloomingdale, Schaumburg). The staff is very friendly and seem like they enjoy being there, which is nice to see. Overall, I recommend this particular goodwill, it's worth driving a little out of my way :)
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February 2023 by Alcantar Lourdes
I didn’t expect this place to be so clean and organized. Went in there to look for work pants found a variety of them. I must say with inflation prices did go up but I was please to get 4 pants and a pair of jeans under $30 and good quality.
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February 2023 by Sarah Hernandez
Hit or miss here. Not the cleanest location. Sometimes we find great that’s and sometimes we don’t.
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February 2023 by Dean Le Vine
Pretty small and overpriced. Not the worst, but definitely not the best.
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December 2022 by Sonia Burgess
Great neighborhood Subway. Friendly staff. New remodel of the inside is very nice.
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December 2022 by Rhonda Reed
Great selection of items. Very busy which is good for them.
