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December 2023 by Edgar Arturo L.
I placed an order por pickup for toilet paper and paper towels and I went to the store to pick up at the counter at 2:00 am. No one was at the counter when I arrived, there was a white lady in the aisle doing who knows what on her phone and a lady Gina who came from the drink aisle. I told the employee that I had a pickup for Edgar and she didn't respond. I then told Gina who came over, the same thing. The white lady employee then proceeded to yell "you can't wait to be helped" and I responded "well you looked busy" then she proceeded to tell Gina "can you help him I don't want to take care of him" horrible customer service and attitude at this location. I hate that this is the only open location after I get off work. I felt mistreated here, I deserve an apology. I want the store manager to write this employee up and have a talk with her.
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November 2023 by Brian K.
This is an update from my 2019 review. Sorry, I now only go to this store if I absolutely have to. The outside area is filthy. Last time I was there they had no bagged ice. All the freezer doors have pictures on them so they can be locked to prevent smash and grab looting I guess.
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August 2023 by Kristian P.
I am very thankful for Employee Jennifer and Store Manager Annie. They were a pleasure to me and had excellent customer service. They made me feel like coming back every other day. I very very much appreciate their efforts to help me out and I am so grateful for both of them.
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April 2023 by Michal J.
That's it people! I'll never ever use Walgreens pharmacy the customer service is so terrible. ..! Every time there is a problem with something on their end and I mean every single time! Not to mention the 20-30 minute wait... one person on a register and 10 to 15 people in line. Even over the phone they are unreal talking over you raising his voice on a costumer and then he hangs up on me on the end when I'm asking for help?! Me or my family will never use their services again. Think twice before you decide to fill your prescription with them just read to some of other people's complaints. Good luck ..
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October 2022 by Nikki E.
Hands down the worst Walgreens ever. From the pharmacy to the customer service throughout the store. There's a reason they have a 1.5 star rating.
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June 2022 by Jeannette A.
The worst Pharmacy ever! Been sending my prescriptions here for 10 years. And every month I call to fill my standing prescription and EVERY month there is an issue! Horrid wait times in the drive thru and on the phone. I have had finally had enough and will not come back to this store.
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March 2022 by Jennifer B.
I'm only giving Walgreens a 3 star rating because they are so close to my house. They are again moving things around and think it's acceptable to bury certain products behind piles of new products that they're moving into different spaces periodifferent spaces. This is a fire hazard as well as very inconvenient for anybody to buy those items that are buried behind the other I'm the other items. I don't know why Walgreens can't figure out how to store their product while they're moving things around without blocking the rest of their products.
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December 2021 by Gina M.
The pharmacy at this location has got to be the absolute worst. They have a drive-through for a reason, but it seems it's never operational. There's always an issue with the speaker or something else where as a result you have to go into the store instead. They have one person working at the counter and 25 people in line. Sometimes you wait for 30-45 minutes in line to pick up your prescription. The staff is not compassionate and they don't seem to really care either. It's almost as if it's a chore for them to be there working there. There's absolutely no sense of urgency and they certainly don't go above and beyond to help you. They do the absolute bare minimum needed to suffice.
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December 2021 by Sara K.
Their pharmacy is by far one of the worst. We drive out of our way to go to other locations to avoid this place. They r always under staff. One person manages drive through and counter and calls at times. There is always a huge line inside and drive through. Everyone I know hates this Walgreens. Forget about calling bc you'll wait forever
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December 2021 by Diane M.
This location is the worst ever. 2nd lane has not been open for over 3 years. There's always a long line in the other one. They tell you your meds are ready and when you get there they are not. Forget calling unless you like to be on hold for 60 - 90 minutes. Was told 3 different times my meds would be ready and it's been 1 week and they said they haven't come in yet. I'm so over this crap location. And forget complaining to them because they don't care.
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December 2021 by Ashley G.
No stars if I could. This is The Worst Pharmacy Ever! They never answer the phone and expect to wait in line 20 mins to 2 hours because that's how long it takes the to grab your prescription. Typically they have 3-6 techs in and only one assisting with prescriptions, while the rest literally stand around doing nothing!
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November 2021 by J R.
Tried calling the pharmacy after receiving a confusing voicemail from this store. 8 times I either waited on hold only to be disconnected or never answered. 86 minutes of my life wasted on hold. Definitely go to a different Walgreens location, NOT Carol Stream!
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November 2021 by Nichelle K.
This review is solely for the pharmacy. This has been my family's pharmacy for the past 10 years as it is minutes from my work. Up until the past year, I have been satisfied with the pharmacy, but since COVID, this pharmacy's customer service has drastically declined. If it wasn't for the convenience of being in my way home from work, I would transfer to a different pharmacy. The cons: *Long wait lines to pick up, to inquire about, or to place a prescription. It doesn't matter if you are inside at the counter or at the drive thru, it takes FOREVER!!! *Counterpersons inside cannot multitask prescriptions. I have stood next in line as I witness the cashier unable to answer the customer's question. The pharmacist is busy so the cashier waits... instead, the cashier should tell the customer the pharmacist will be with them and jump onto another cash register to assist the next customer in line. *The wait time is at least 7 minutes per customer. It takes them at least 7 minutes to check the computer for the prescription, to go look for it in the shelf, to ring it up, to ask for the address and insurance info, etc. More, if you are in the drive thru. 2 cars or customers in line??? Do you have 20 minutes to wait?? Can you stand that long inside? Because I have bad hips, I prefer to use the drive thru where I can sit in my car. From personal experience, the drive thru is always backed up after 4:30. Try to go earlier in the day or after 8:00 pm. In order to avoid the slow as molasses service. *Tellers appear to be dissatisfied with their job. They need to greet each customer with a smile...even if the mask is covering it. We can hear it in your voice and see it with your eyes. Cheerfulness goes a long ways to make a long wait more bearable. *THE PHONE SYSTEM IS ABSOLUTELY HORRIBLE: First, the lengthy automated phone service wastes so much of my time. It used to be that you could hit a number to bypass the intro, but not anymore. Just give me a number to connect to the automated refill line. Once there, refilling a prescription is easy IF you have a prescription number AND you still have refills available. Second, if you DO NOT have the prescription # OR you no longer have refills available, the automated system will connect you to the pharmacist. Where you will sit and listen to the repetitive message "we are sorry to keep you waiting, but all of our staff are assisting other customers. We will be with you shortly. There are ___ callers ahead of you." Once it gets down to 1 caller ahead of you, you will eventually get either a ringing or what sounds like the call being answered then put on hold again. Two minutes later, you'll get a busy signal. Just to test my patience, I decided today to see what happens if I immediately called again tried to speak with a pharmacist (because I have nothing better to do with my time *sarcasm*). I waited 38 minutes the first call, 30 minutes the second call, and am currently at 1 hr. for my third call. Good thing I can multitask while I have Walgreens on speaker phone. This is not the first time I've experienced this long hold wait. Third, the automated call back doesn't leave enough information...just that the prescription is ready for pick up. I have a two Type 1 diabetics living in my household. Both have 6 different monthly prescriptions. It would be helpful to know which child's prescription is refilled and what the actual refill was for. I have pulled up to the drive thru uncertain who I was picking up a refill for on many occasions...making my drive thru time lengthier. Fourth, if Walgreens wasn't able to fill the prescription, the automated system will call and tell you they were experiencing a problem or there was a delay, but it doesn't tell you for what medication, nor for which person in the household, nor for the reason why it was delayed. Many times, had I known the reason, I could've called the endocrinologist to resolve the problem. FORGET TRYING TO CALL THE WALGREENS PHARMACIST to figure out why there is a del
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October 2021 by Rick H.
I arrived today at around 1:30 and was the only person waiting at the counter. After waiting 5 minutes I made eye contact with the lead pharmacist, a female, and the two assistants. The lead pharmacist was busy drinking her coffee from her blue tumbler. She said they were busy and would get to me soon. I waited another two minutes and decided to leave. Walgreens pharmacy customer service is horrid and I will now bring all the family's business to a competitor.
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April 2021 by Karl H.
If you need a prescription filled, it's best to allow yourself 2-4 hours at this location. Bunch of sloths operating at irrational speeds. If you were waiting on a prescription that keeps you alive, you will no doubt die waiting for them to count to 20. As I sit, the line of cars has reached schmale, they are so slow here that they are now impeding traffic. These pharmacists are giving the dmv a run for their money. What a joke of an establishment.
