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January 2024 by Aleksandar Krstic
This is one of the cleanest Chase banks I’ve ever been to. I highly recommend working with Vanja. She is very helpful and so nice. She brings good energy to the environment and makes it a pleasure working with her. I highly recommend her service and this bank to others.
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November 2023 by Sailesh Rughani
Crowded Branch. Or lot of staffNeed to improve
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May 2023 by Archit Shah
Regrettably, my encounter with Mina Patel did not go well. Despite being a Chase Premier Plus checking account holder and having a safe deposit at the same location, second time Ms. Patel declined to notarize my US government ID documents, This experience left me disappointed and dissatisfied with the level of service provided. I remain hopeful that I will be able to secure notary services elsewhere in the near future.
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May 2023 by Marlene Tang
Staff are always nice. I’ve come here for help regarding records and business needs and they have always been helpful. Cory the bank manager is quite helpful and courteous. More power to this branch!
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February 2023 by Mara Garcia
Great experience at Carol Stream branch.I was very well treated by Michael Flis.Very professional, helpful and polite.The same applies for all employees in this branch!My husband also only goes to Chase in Carol Stream for the same reason.
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September 2022 by Rebecca Kelly
Genuinely worst experience I’ve ever had with Chase. This week was the first time I went to this branch, and I will never go back. I had questions about a transaction that the teller couldn’t explain because I guess they didn’t have a receipt with the transaction breakdown (which is literally all I wanted. If they could have just explained what my confusion was in a coherent manner, I would’ve been fine). I got passed to the branch manager, who I already knew didn’t want to talk to me based on what I overheard him say to the teller who told him I was waiting. The manager acted arrogant and rude from the first moment he approached mean. He acted like I was stupid for being confused. He literally said “banks aren’t a charitable organization” in such a snotty tone. I was really offended by that comment and attitude. Obviously I know that, but that doesn’t excuse them not being clear about the cost associated with a transaction. Plus it made me feel like a cash cow instead of a valued customer. I honestly have never been treated so rudely by a Chase employee as I was by the manager. Avoid this branch. I feel bad that the tellers have to deal with him.
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July 2022 by Benjamin J.
I have been a faithful Chase Freedom card holder since 2019. I have never had the poor customer service that I've been given over a pending authorization from PayPal (which, by the way, I have an email from the appropriate department at PayPal confirming the canceling of the fraudulent authorization on Monday, July 4, 2002. What happened is that PayPal's system accidentally double authorized a transaction. I notified PayPal at once; the supervisor immediately took care of the double authorization and sent me a confirmation email with confirmation number and everything. I was told that it should fall off of my pending transactions with Chase Freedom within 24-72 hrs. This time frame was confirmed to me by two separate Chase customer service representatives. It is now Friday, July 8th. The correct authorization has changed from pending to posted on both PayPal and Chase Freedom apps. This morning, I asked to speak to a supervisor at Chase because I was told (again by these two previous reps) that it showed on my account that PayPal had canceled the incorrect authorization. They still refuse to do anything to solve this situation. HORRIBLE customer service-- shady and dishonest representation to their customers. STAY AWAY! B. Jeitz
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May 2022 by Joel Alm
Great team of people. Management gets you in and out quickly. Helpful in investigating problems with your account. Good experience with this branch.
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December 2021 by Brandon James
I went in here the other day to deposit some coins that I had been saving up for a while now and the teller told me that not only do they accept coins for deposit into accounts, but they will accept them only if they are stacks that are rolled and papered. I thought this country had a coin shortage, but apparently they don't need coins that much if they're refusing to take in large amounts of loose coins for deposit.
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September 2021 by Nilesh Parikh
Thank you for helped me very friendly Meena Ben patel!
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June 2021 by fahad shareef
Very bad customer service.I called them and asked about notry they said they have 2 persons and told me to come and when i went there after sitting 30 mins nobudy came and ask me i only reached one person who works at there he said he one is available he said he will check and let me know.Instead of telling me he stand and talking with his collague and i was very upset
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August 2020 by Jake Eaglin
By far the slowest bank I've been too. I have to come here all the time for work and it's prob the worst part of my job. The thing is the longer they take the earlier I have to come to work. Because they consistly take so long to make change I have to leave for work a hour early. The one on county farm and roosvelt is way faster.
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July 2020 by Tom Moran
BEWARE....Chase Marriott Bonvoy credit card is nothing but trouble. I signed up for it since the promotion sounded good. Made my first purchase which was well within my credit limit and Chase closed my account! No text or phone call to me. WHY? Now my credit report will be dinged. AVOID this card at all costs.
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June 2020 by Nancy Petrone
I would not recommend this location. I had questions and concerns in regards to a PPP loan that I received threw Chase. I went on line and scheduled an appointment, received a confirmation email, booked an hour out of my schedule, and nothing No call back!
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May 2020 by Doris De Jesus
Hours need to be updated online! They ask to call to make appointment, but you only get recording when you call!
