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March 2024 by Cassidy Downs
Some of the greatest customer care I’ve experienced in my time here. I switched to State Farm after a bad experience with an agent with Farmer’s, and have been in great hands ever since! Jen is a life saver and goes above and beyond. My biggest thing was having an agency that will communicate with me and always be thorough. Jen does just that. Very grateful to have Richard’s agency in town!
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November 2023 by Robert Card
Great service and attentive. I've had no issues and quick resolution of new situations. I highly recommend them.
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April 2023 by Brenda Allen
I have been a long time customer of Richard Oswald and have ALWAYS received top notch service from him and his staff. They are quick to give feedback, updates and get anything taken care of for me. Above all he is an HONEST man and follows through.
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October 2022 by Mary Ashworth
Exception customer service! Rich Oswald and his staff are all great. They are friendly, yet professional and get the job done quickly and efficiently. Highly recommend State Farm.
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March 2021 by Michelle Sawyer
Rich and his State Farm team are great to work with! They go above and beyond to simplify my life when it comes to insurance. Responsive, professional and customer service are A+++. Would highly recommend Richard Oswald State Farm!
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March 2021 by Wayman Meredith
Very polite atmosphere
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December 2020 by Heather Hampton
Richard is always great to work with. He is very quick to respond to any questions. He truly cares about his customers and takes time to find the best plans for them. We have used him for over 10 years and have been extremely satisfied!
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December 2020 by Holly Crowe
All of the staff at State Farm are pleasant, knowledgeable and quick to respond to whatever needs we’ve had. We have home owners, auto policies, life insurance, an IRA and a policy for our business. We’ve been customers for many years and have had a couple significant auto claims.Hands down the easiest insurance agency I’ve ever dealt with and we completely trust them for solid advice regarding which policies and options are right for us, with no pressure.We highly recommend Oswald State Farm.
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December 2020 by Diane Hardy
I moved to Carlinville 15 yrs ago and was with another agency When the agent didn’t even recognize me I started shopping for a new agency. Richard Oswald and staff checked off all my insurance needs. They have answered many “not normal” questions and always get back to me promptly. Beyond insurance they support the community 100% donating money and volunteering their time. They are not just my agency but now also my friends. Highly recommend!!!
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December 2020 by John White
Richard and his team are very responsive and answered all of our questions. I would definitely recommend working with Richard for all of your insurance needs.
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December 2020 by Holly Boston
Everyone there goes above and beyond to make sure you are taken care of. Exceptional services!
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July 2020 by Brenda Karrick
Great company
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February 2020 by Kerry Rinker
My claim was settled within a week
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December 2019 by David Serrano
Great service. Very friendly.
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December 2019 by Robert Lair
Been with state farm for years......
