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December 2023 by Ron Hanner
Great experience with the manager there. He got us in really fast and gave great service!
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November 2023 by Asya Bost
Helped me out with opening a line on an account to get a new phone. Dre is amazing!
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September 2023 by Digit Queen
Whatever you do, DON'T try ordering online. Just don't! Biggest regret ever.
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July 2023 by John Gooden
I only gave them a one because I couldn't pick anything lower The service in Southern Illinois is absolutely terrible do not make the same mistake I did can't make a call in Marion can't make a call east of Marion can't make a call in energy can't go up I-57 towards Mount Vernon The customer service is about as good as a coverage Don't fall for it it's terrible wish I'd never heard of T-Mobile
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July 2023 by Dwayne Moore
Zeenah exhibited great customer service
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May 2023 by Eve Eden
This place is awesome. William will help you every step of the way to fix and assist your issues. He is the kindest most patient mobile expert I ever met. I will definitely be back. Thank you so kindly William. You are an amazing human.
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February 2023 by Elijah lee
The online customer service couldn't help me but the team here in the store was a great help
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October 2022 by Jessica
Why did this store even come to Carbondale! It took them over 3 hours to fix a problem with my mom's phone that Tmobile created in the first place!! The changed her SIM and gave her a new phone number! She had the previous number for 7 months! This is an elderly woman who has doctors appointments. Now she has to call her doctors, friends and family and have them save her new number. While "fixing" her phone yesterday this store ported my number of 21 YEARS to someone random in Southern Illinois. When the guy answered my number my family thought someone stole my phone or kidnapped me so they called the police to do a wellness check on me out of state. Now I'm without a phone, living out of state! Needless to say, as soon as this ks fixed, I'm leaving TMobile forATT!
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October 2022 by michael ochman
My out of date phone was not working correctly. I did not want to get back on the road without it working. Danielle and her co-worker were able to quickly solve the problem and get my phone working in a few minutes. Thank you very much.
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July 2022 by Anon Anon
Bad management.inconsistent procedures...terrible conflict resolution. I would NOT recommend the Carbondale, Illinois store for any reason. These people are a bunch of crooks who want to sell you a bunch of garbage and then run the other way when you have an issue.
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July 2022 by Rhonda Proctor
Danielle has super customer service skills and she has a great personality I feel completely satisfied with her service and I have a great phone and plan. Thanks Danielle ☺️
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July 2022 by Holly Kee
Logan Ridgley did a wonderful job helping me to navigate through the technology to solve my problem and ensure I would have a phone that met my needs.
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July 2022 by John Garner
Wallace was excellent in helping me get 3 lines switched over and working. I really appreciate the time and patience he showed and getting me setup.
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May 2022 by john moors
40 minutes in store watching one person working hard to keep up with customers and the second sales person talking sports with a friend. Did not make a purchase at this store and never will.
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April 2022 by Dani T.
Great service!! Very helpful and friendly staff! So happy to have a T-Mobile store in town!
