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October 2023 by Jordan Hauss
Expensive and constant outages sums up my experience with Mediacom. I’ve had their internet for about 6 years. During that time my bill has gone from under $50 to over $100 to now $94 (with no changes to my speed or usage). The service is worse now than it has ever been with outages several times a week; what seems like daily. I am only a customer because they are my only option for high speed internet. I would switch in a heartbeat if there was another option. This review is for anyone that is considering Mediacom and has another option…TAKE THE OTHER OPTION!
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October 2023 by Joseph Wright
Got us goin good this time....we purchased our own router/modem, and things seem to be working much, much, better!
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September 2023 by Elijah Lee
Our internet sucks for someone paying over $100 dollars just for internet ... definitely not worth it
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September 2023 by Scott Barton
This is a one man show in this office and they have a salty old man working in there... Don't show up during his lunch break.
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August 2023 by Hannah Johnson
Long story short, it has been 5 weeks without internet and it’s going to be an additional 2 weeks before this is fixed.Every in-person appointment is scheduled about 1 week out. If any problem arises when the tech arrives (such as not having the right router and modem package or the property not being wired) the problem must be fixed, then a new appointment can be made for another week out.If you cannot survive without wifi for 1-2 weeks, even when wifi is out for a simple fix, do not go with Mediacom.I’ve heard their service is great once installed but I would not know. I may come back to edit this review if I get to that stage. I will also come back to edit this review if it takes longer than the 7 weeks I’m expecting.
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April 2023 by Jeff Young
As a long time customer, Mediacom started out great with their high speed internet. However, over time my bill went from $138 to $220 for cable and internet. During that time they removed various channels and streaming services. The internet was generally good, but the cable service got glitchy (poor signal throughput). Ultimately it was the lack of a quality signal the made me decide to drop their service.
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February 2023 by Ryan Gonzales
They wont even come to my house. They wont tell me if im eligible. My neighbors all have it. Technicians have told me I have a service pole in front of my house. There customer service people claim they cant find my house. No magic tricks folks. Come take a look. Then customize service people hang up, dont call back, never have answers. I want to get service like the neighbors on both sides of my house. I cant even give my money to what i assume is a for profit company.
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January 2023 by Clint Mifflin
Mediacom was suppose to come out for my last service call. They "tech" decided to cancel my appointment 15 min before my window ended. (12-4 pm I also took off work for the appointment) They didn't try to call me or text. Simply just didn't want to come out for my appointment. I called "Customer service" to see if I could get ahold of the "tech" they told me no.I've been with mediacom for around 15 years and they are a garbage can of a company. They do not care about you. Frontier is running fiber, get on their list.They also will do a -6/10 with running the line. Picture below.
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January 2023 by Dee D
Mediacom doesn't have good customer service and honestly they don't care. Any problem you have with your service is equipment error and they ask you to return your equipment to Carbondale office for swapping. That NEVER fixes the issue but they don't listen. Apparently they except us to do their job. When you finally get a appointment for a service man to come out he is late or doesn't show up. Sometimes if he does show up if doesn't even fix the problem. It's so frustrating.
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January 2023 by Sasha Matson
Such a terrible company. If I had other options, I would select them in an instant. Unfortunately, mediacom is the only provider available at my house. I waited a week for them to finally make my appointment, and waited around for 3 hours only for them to never show up. They didn’t call me to let me know they were coming. The soonest appointment I could get after that was 3 weeks later… almost to the end of the month WHICH I ALREADY PAID FOR. So disappointed with the poor quality of service from mediacom, not to mention the ridiculous price. Avoid using this company at all costs!Edit: after reaching out to their very unhelpful customer support team multiple times, they still refused to give me an earlier appointment… after their technicians failed to arrive or contact me the day of my scheduled appointment. Still extremely dissatisfied with this company and still would not recommend using Mediacom to anyone.
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January 2023 by Becky Anthony
Poor internet signal and dropping internet out of the blue. Called Mediacom 12 minutes with the auto phone fixer couldn’t fix, then another 25 minutes with tech support no support there. Then tech came raised his voice at me in my home when I tried to explain issues. Said it’s the house structure preventing signal when it was fine a week ago there have been no structural changes. . The customer has no voice. Long story short do not get Mediacom.
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January 2023 by Pryor Jordan
Terrible provider. Our internet at our business goes out every day. We've called more times than I can count. Had numerous techs come out. Replaced all our equipment. It's clearly a problem with the line, but they refuse to do anything about it.
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January 2023 by Twomey Media
I had such a terrible experience with this company. When I moved and tried to cancel my service, they made it nearly impossible. They demanded I turn in the modem I rented from them. When I tried to do that at their Carbondale office, they refused to take the equipment and sent me to a creditor. Not worth the struggle they put you through
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January 2023 by Sovereign
Worst company on the face of this planet! They allowed for my information to be handed to some random stranger, who began racking my mediacom bill up by writing them false checks. They eventually found out what was happening but continued to send me bills for the amounts that weren't even me! They said they'd place everything on hold and call me when they found out what I actually owed them.That call never came though....not even a letter in my mail box until the collection agency letter arrived?Do yourself and everyone a favor and allow this company to go under.
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January 2023 by Catherine Lewis
I was a loyal customer for over 10 years!! Throughout my time as a customer at different locations within that time. Throughout that time, I have had poor service with higher rates. My bill started at about $60. When I left this month, my bill was $130!We then decided to switch to Clearwave. I then saw online customers saying oh, they just gave me a three-year $ 50-a-month deal!No one cared that we never received our top speed, even though we had the ultimate package!Instead of giving deals to new customers, you should reward loyalty.
