Nobody should wait 30+ minutes when there is only one person in front of you to get a new debt card. Hire more staff. I ended up just leaving without getting a new card. Take better care of your clients and respect their time!
May 2025
Carbondale, Illinois main branch has got the worst service around. Rude tellers in lobby and drive-thru.
June 2024
Bank emoloyees show lack of empathy and caring to customers who need assistance. Jolene cared only about money and not about the customers current situation. The lack of compassion should not be surprising when dealing with a financial institution, but I had higher expectations. Lesson learned.
