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February 2024 by kevin schanfish
Ordered bacon mac and cheese and got just macaroni and cheese ,the potato bites were overcooked ,pizza was
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February 2024 by Thelma Heath
Pizza was bad and
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January 2024 by Donna Valentine
I get a breakfast burrito about every morning it's never come with gravy on ill never order one from them again it was nasty and cold u lost my business never again let people no your out of stuff instead of just adding gravy or maybe u should ask if they want
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December 2023 by Zach Miller
No wonder this store only has 2 stars. No one knows how to answer the phone, take orders or help guest. I've tried multiple days in a row to order a pizza and can't get any customer service. What a joke. Ill take my money elsewhere.I would give zero stars if I couldThey don't even deserve 1 star
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December 2023 by Denise Lack
The automated voice screwed up our order. Ordered a lrg. Sausage with mushrooms on half. And wings with Buffalo sauce and an additional ranch sauce. We got a half cheese half sausage and mushrooms pizza, and 8 dark brown wing and no sauce at all.
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October 2023 by Crystal Tammerino
Where do I begin? First, the restrooms are utterly disgusting. If the same nastiness is on the toilet after about a week, then who's getting fired?? Second, waiting for the cashier to stop texting before she rings me up, then having to wait yet AGAIN to pay, due to her texting AGAIN, is completely unprofessional and unacceptable! This clearly is a management issue. Lack of training and accountability for their employees!! If I didn't have to stop here and use the facilities due to traveling for my job, then I would gladly pass on bye! And one more thing, your rewards are lame!! Maybe try a little harder to make the program FEEL like a REWARD!!!
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July 2023 by Roberta Dugan
Tonight I ordered a pizza online to pick up at Carbon Cliff, IL store. I said I would go into the store to pick up. Which I did. I went to check out and the cashier said it would be $15 something . I tried to show him I had the 10 boxtops rewards and wanted to use it. He took the pizza away from me and told me that was fake. And I needed to leave the store. So I went back to talk to the lady making pizza ad she said there should be something to scan which I found on my app. There were about 15 people in the store at this time. I have never in my lifetime ever been so humiliated. I have been a loyal Casey's customer for many years. I was trying to have a nice supper tonight for my birthday tomorrow as we have to be somewhere for my fiance. In the end he gave me the pizza free but was cold by that time. I in sisted he use my boxtop point but he said he tried and couldn't get it to work. Which he never scanned the code.
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June 2023 by Makin it happen garage
Wouldn’t make a pizza because they were 30min till close and said I wouldn’t be done in time lol. Guess I’ll go elsewhere
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April 2023 by Val Morris
I called the store on Thursday night to order a pizza to pick up Friday morning.She suggested I ordered it online for best results.i went home and ordered it online. I even used 1700 of my points to get a discount. They said it would be ready at 5:45 AM.I arrived at THE store at 5:45 AM and it wasn't even started. I'm beyond furious.
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December 2022 by Angela Nimmers
I ordered a pizza for delivery, and the pizza was delivered to the wrong address. I called Doordash they said I had to call Casey’s. When I called to explain what happened the person who answered the phone was rude and very unprofessional.
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December 2022 by Pat Raley
Used the online app to place an order for pick up on my way to work. Checked the listed hours to ensure correct opening time.Even got a conformation email the day of ordering and the morning of pick up.Arrived in the morning with all the lights off and doors locked. No signs stating hours change, and no order that I had placed the night before.Definitely need to update the hours and days open on the app and map listing.
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November 2022 by Jeffrey Young
I tried to order pizza from the store tonight tried calling six different times letting it ring as long as it would ring and no one ever answered. I see the same comments from other people how can a store be run so poorly. I went somewhere else
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October 2022 by Bethany Pate
Funny how no one can answer the phone at this location when everyone in the store is busy on their cell phones. They've made apologies and promises to Improve service for 3 years now and it seems like things have only gotten worse instead of better.
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October 2022 by Lisa Huntley
It's been quite awhile since I went to caseys for pizza because it was always late and always a pathetic excuse about the atm online ordering! Tonight proved no difference, I was quoted 30 min, o got there right on time and the manager made an excuse and no apology about it, simply said make a complaint and Walked in front of me. Associate began talking I'll of me . The response was ridiculous, and she was my right hand man. They always blam
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October 2022 by X
What a joke! The staff is very rude & not interested w/ what's going on upfront. They're always on their phones or sitting in the back office on their phones. I've lived in CC my whole life & this Caseys has gone downhill.
