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November 2023 by Tinita McDonald
We had a great experience here until we didn't. My teen child, who is very introverted by the way, had an eye exam and picked up trial contacts in July. Of course months later, as teens do, she tells me her right eye is fuzzy and doesn't feel right. I call them today and was told I would have to pay out of pocket for a brand new exam and visit as insurance only covers those once a year. I explain that it's not a new exam or visit, it is a problem with the exam and visit and she needs to be seen to assess the problem like was there a mistake or error somewhere or what. And the lady/girl who answers the phone says there is a 30 day return policy......HUH!?!?! 30 DAY RETURN POLICY? Since when do we treat medical health either eye or any, as a consumer product with a 30 day return?!?!? I am not returning anything. Just trying to see what's wrong with my baby's eye. Wow!! I asked for the policy in writing and she couldn't provide it of course. I'm shocked. I thought this was a real doctor's office not a store. At another location years before, my other child complained of something similar, we called and returned with no problems and no payments, and they checked....turns out they had put in the lense backwards or something. So they fixed it. That's all I'm asking to check to see if something is wrong or off. But this location says either pay them an arm and a leg out of pocket or wait until it makes a year. I pray her eye is ok until then with the prescription they gave her. Smh
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November 2023 by Renee Justin
I will always go to visionworks, it was my first time there, that will be my permanent optical place now. there professional and respectable. on time and clean. I’ve been other optical places and visionworks was much better. my time is valuable and they respected that.
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September 2023 by man stone
Amanda helped me with my sunglasses she was very nice and was very patient with me the place was very clean and I was very pleased with the service I will definitely be back
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July 2023 by Chris Caldwell
Review are important, so this is the place to get your eyes where they need to be.
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July 2023 by Carolyn Johnson
Very welcomely attitude friendly smile and fast service
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July 2023 by Rosa Maria Martin
I have been going to this Visionworks for approx15 plus years and have never had a bad experience! My appointment was easy to schedule and they were all professional and helpful in making sure my experience was a good one! Highly recommend Visionworks near you for all your optical needs.
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April 2023 by Trice H.
Changed my mind!!! This location has the BEST staff ever!!! I am sending Love and Gratitude to Khylar. For going above and beyond to help me out in a way that blessed me. I can see better, because of this young lady helping me. I appreciate the eye doctor especially for my prescription as well.
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February 2023 by Chynasun G.
The Calumet City location is nice but the employees seem as though they don't want to be bothered.They dont greet you when you come in..you have to come to the desk before they acknowledge you. They don't really fit your glasses ..you the customer are left to do it. I am still questioning if my eyeglass prescription is correct. I will try to be patient as I need my glasses. I will take them back to a different location if I continue to have issues.
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February 2023 by Mary Delacruz
Hes been my doctor for years his father b4 him first. Just great eye doctor and all around wonderful human being
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January 2023 by Danita Gibson
I had an appointment here twice waited between 30 mins to an hour and still wasn’t seen they were running late both times no one called to let me know … will never go back wasted my time and insurance ??
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December 2022 by K Montgomery (Kmontgomery1979)
Received notice that my glasses were ready, they were closed on a Friday afternoon when they were supposed to open. Automated service just gives you the run around. Called today to see if they are open because gas is too expensive to be wasted, no answer. This location will not be visited again once I receive my order.
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December 2022 by Marietta Plummer
Staff is very helpful and knowledgeable. Any question that you might have they respond to right away. They have a sale going on which they informed us of and i was able to get for my lenses.
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October 2022 by RAGER
If you feel like having your time wasted then by all means shop here. I ordered a pair a glasses from these people and was told that I would receive them in less than 10 days..mine took 19 because they lost them…never again will I shop at this location.
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October 2022 by Diane Jackson
Very friendly professional and clean facility. Did not have to wait a long time to get glasses.
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September 2022 by Nidia R.
Don't ever come here. Appt was at 11 was told to arrive 15 minutes early. 12 and still was not seen.A call to say we are running behind had a special circumstance don't come in at 11 or how about your reschedule your patients!!No stars for the record, it would not let me post without it
