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September 2024 by Mario Mendia
Ms. Monique Wilson lady at the front desk. Said I need an appointment for a flat tire! Make that make sense SMH. And they're booked for the next two weeks.Terrible customer service I'm supposed to have a flat for two weeks? What about the warranty I got? Worthless... because now I need to go to a tire shop and pay out of pocket
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July 2024 by Ed B
Great prices and service
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January 2024 by Anthony Price
Went in for a battery and was showed the battery I needed. Was given an appointment for 2 days later. Showed up 2 days later at my appointed time and sat in the store to be called when work was done. Hour later no call yet. I go to the counter to find out status only to be told they dont change the battery for my model vehicle. You didnt know this 2 days prior? An hour prior? I'm done with Sam's, wont be renewing membership, bad customer service.
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September 2023 by James D.
They had flyers in the kitchen and the peso doesn't work and ice doesn't work and pizza falls on the floor
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July 2023 by Jo W.
I placed an on-line order on July 18 with delivery to be Thurs. July 20. Here it is Tuesday July 25th and still no order. Trying to call the Club is a joke, no one knows anything. The Club tells me they can't do anything because delivery is with a third-party and gives me a customer service number to call and when I call that number they tell me I have to contact the Club and back & forth. This is not the first time this has happened, but it will definitely be the last!!! I will not be renewing my membership. Caught them in lies. First call I was told that the order is "on its way" then second all the next day, well it was returned to the club due to "damage" third call when we were not able to fill the order due to "shortage" so that says you lied twice because it was never on its way or returned..... and when I check the order tracking it still shows "on its way" will be delivered between 2pm-4pm on Thursday July 20... smh DONE
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October 2022 by Stephen H.
Dont waste your time on delivery. The staff does not deliver it. 3 times I never got my delivery and they claimed they delivered it. I had to argue to get a refund. The pick up service is bad too. They guy went to the wrong car and gave me a bag of lemons with mold on them. I told him thats my order his response was "she told me" . While making a face and being a jerk.You should go to a different Sams club.
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September 2022 by Morgan Upchurch
Do not recommend!!! I drove up there to get my tire looked at. I acquired about the service time and was told that he couldn't give me an accurate time. The worker told me to wait by garage 4. I waited 30 minutes!!! After 30 minutes I blew my horn and another worker came out. I asked about the wait time and i was told that I was suppose to go to the service desk. I asked "why didnt the guy tell me that" and he said that "he didnt know". I go to the service desk, I spoke with the manager and the manager offered to look at my car (which he did). The manager was kind and so was the worker that told me to go to the service desk. Nobody should have to waste time and go through a manager just for someone to look at a tire. Ridiculous!!!!!
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September 2022 by Ben Roberson
Great place to shop
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August 2022 by William G.
My SUV needed new tires, so, researched for good replacements and discovered that this Sam's club carries the brand that I was looking for. I purchased them and added the additional road hazard insurance for each tire. Well on August 10th 2022, I unexpectantly ran over some debris from what could have been a previous auto accident. As a result, when my workday ended, I drove my car straight to this location to have them fix my tire that had a piece of metal sticking out of it. Okay I arrive and find myself waiting in a very slow line at their auto center area. I finally make it to the front and was quickly told, "sorry we are completely booked for the day". This is not my first time encountering a road hazard and having to utilize the insurance I purchased for the tires. Then the man said, "I don't know what to tell you everyone made an appointment". I then replied, "How was I supposed to make an appointment yesterday if I unexpectantly encountered my road hazard today? The usual response is, "We are busy, but I will try to get your tire repaired quickly between the bigger appointment jobs." I was completely surprised by his attitude and lack of compassion. Okay, people buy this insurance so that they can use it if something unexpectantly should occur to one of the tires they purchased. Correct? Yes, who can afford to take a day off to get a tire repaired. As for the tire shop, they can repair it in a few minutes?!? I was willing to wait for them to fit me in for the repair. I need my car for work. I ended up going to a small shop and having it repaired for $20. In my situation their hazard insurance ended up being worthless. Had I known then I would not have purchased it. Actually, I would not have purchased the tires from them as well. Since we are on the subject of problems at this location. Most employees here seem unhappy and unhelpful. At times there are no carts and you have to go out to the cart carrels yourself to retrieve one?!? Boxes are not collected and placed in one convenient place for shoppers to grab on their way out. I asked the cashier where are the empty boxes located and she said, "We don't do that anymore." The employees need to get over to the Costco on 14th and Ashland to learn on how a very busy bulk buying store operates correctly.
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June 2022 by Lisa P.
Hanging out with mom and she wanted to stop in and grab paper plates and ocean breeze plug-ins by Glade. Of course, I didn't mind at all. I can always grab a few things that I may need. There was a lady giving out samples of tequila. She would swirl it around with fresh squeezed orange juice. We tried both. Mom preferred the spicy jalapeño and I preferred the orange. We split the box and grabbed the orange juice. After checking out, we headed over to the cafe to grab hotdogs. We were told there were not enough people to work the cafe for it to be open. Wow!
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May 2022 by Mikyah YT
Horrible! For three days I’ve been calling to make an appointment and no one answered. So I finally decided to drive up here and I’m told it’s appointment only! How do you make an appointment when your not answering your phones??????
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April 2022 by Amanda M.
I absolutely love Sam's Club I love all of them sometimes they might not have certain stuff in stock or as many wheelchairs or move bull chances as people need but I absolutely love Sam's Club I honestly couldn't say that anymore than I already do because I have 5KI for kids and I have a deep freezer and I am able to buy enough stuff to last me for a long time
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February 2022 by Morgan Lindsey
Do not recommend!!! I drove up there to get my tire looked at. I acquired about the service time and was told that he couldn't give me an accurate time. The worker told me to wait by garage 4. I waited 30 minutes!!! After 30 minutes I blew my horn and another worker came out. I asked about the wait time and i was told that I was suppose to go to the service desk. I asked "why didnt the guy tell me that" and he said that "he didnt know". I go to the service desk, I spoke with the manager and the manager offered to look at my car (which he did). The manager was kind and so was the worker that told me to go to the service desk. Nobody should have to waste time and go through a manager just for someone to look at a tire. Ridiculous!!!!!
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January 2022 by C B.
Sams club calumet city never has any motorized carts available. The ones they do have are broke or break down with your items in cart. I have been waiting for a cart for over an hour. No one has even come out the store with one. This leaves me to believe there are none available. This is not a senior or handicap accessible business.I got here at 9:45 and it is now 10:27 and m still waiting
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November 2021 by Victor F.
This is by the far the WORST sams club in and near the city . Thee employees are so rude, unprofessional, and very ignorant. When you ask them a simple question like where can I find x y and z they either ignore you or give you a vague response ,"it's two rolls down " . Once you head to refrigerated section I found not 1 but 5 expired products . When approaching another employee trying to be a Good Samaritan and handing them the products . SHE told ME to take them up front ! EXCUSE ME !!! I do not work here to take them up front ! Once I asked to speak to a manager I was left waiting for 30 minutes and at that point I just decided to leave my grocery cart filled of goods and left the premises. IF I CAN GIVE THIS PLACE (( 0 )) stars I would ! You are better off going to Walmart across the street .
