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January 2024 by Connor F.
This Sam's is awesome. I stopped coming but recently gave them another chance. I am so glad I did!!!! The store feels brand new and everyone was so helpful!!!! Keep up the great work, I will be telling all my friends of this diamond in therough.
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January 2024 by Oz S.
I had to make a return, that employee was very nice and pleasant. They greeter at the door and the older lady checking my receipt were also very pleasant and caring. However, I have noticed on multiple visits to this location that the samples are mainly given to employees. To the point that the employees know what time the hot foods are ready. I have seen the sample-giving employees save samples for other workers as well. I also saw on my last visit a worker that denied a customer a sample. Said that she was out of samples and the next batch wasn't baked yet. As soon as the customer turned the corner an employee walks up and receives her sample. No way to treat members that way. Most employees are rude to customers. They act as if they are bothered to have customers. Especially in the cafe. They never say hi, or thank you... they will make you wait for your app order if you don't ask for your food. Hope things change soon.
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September 2023 by James D.
They had flyers in the kitchen and the peso doesn't work and ice doesn't work and pizza falls on the floor
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July 2023 by Jo W.
I placed an on-line order on July 18 with delivery to be Thurs. July 20. Here it is Tuesday July 25th and still no order. Trying to call the Club is a joke, no one knows anything. The Club tells me they can't do anything because delivery is with a third-party and gives me a customer service number to call and when I call that number they tell me I have to contact the Club and back & forth. This is not the first time this has happened, but it will definitely be the last!!! I will not be renewing my membership. Caught them in lies. First call I was told that the order is "on its way" then second all the next day, well it was returned to the club due to "damage" third call when we were not able to fill the order due to "shortage" so that says you lied twice because it was never on its way or returned..... and when I check the order tracking it still shows "on its way" will be delivered between 2pm-4pm on Thursday July 20... smh DONE
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April 2023 by T Rome's Music Speaks
AT&T has great promotions right now at Sam’s club, exclusive for the members only.
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January 2023 by Judy Ehlin
Need people to watch the customers was in line self checkout behind one person who swipe card like 10 times had to of taken 30 minutes no body even questioned what the freak this man was doing crazy bull crap it’s a zoo lately last time I walked out
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October 2022 by Trotterhorse Watson Jr.
I had 2 items in the self check out, one item I used my EBT card....But I found out later that I could not pay for my non food item with cash. Why do you have a self checkout, if you can't use cash, the way you do at your Walmart store.....what's up with that? The cashier line was way to the back while there were 3 empty cashier station. That is poor employee management! And another thing why is your Homewood Walmart manager refusing to stock up on known sellers in that store. And why has there been 6 managers over that store in the last year?? I have had vendors complain to me? I have already placed a call to your main hdqtrs. This is unacceptable. I expected better from your company!
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October 2022 by Danielle Austin-Cano
The Calumet City location is terrible. I ordered some items for pickup, and was not informed they were not in stock until AFTER I had already been waiting 20 minutes for my order to be brought out. I was also charged for this items that I don't have. Had I known they didn't have what I wanted, I wouldn't have wasted the gas or the 30 minutes I spent driving there. Lesson learned, there are better locations to patronize.
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October 2022 by Stephen H.
Dont waste your time on delivery. The staff does not deliver it. 3 times I never got my delivery and they claimed they delivered it. I had to argue to get a refund. The pick up service is bad too. They guy went to the wrong car and gave me a bag of lemons with mold on them. I told him thats my order his response was "she told me" . While making a face and being a jerk.You should go to a different Sams club.
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August 2022 by William G.
My SUV needed new tires, so, researched for good replacements and discovered that this Sam's club carries the brand that I was looking for. I purchased them and added the additional road hazard insurance for each tire. Well on August 10th 2022, I unexpectantly ran over some debris from what could have been a previous auto accident. As a result, when my workday ended, I drove my car straight to this location to have them fix my tire that had a piece of metal sticking out of it. Okay I arrive and find myself waiting in a very slow line at their auto center area. I finally make it to the front and was quickly told, "sorry we are completely booked for the day". This is not my first time encountering a road hazard and having to utilize the insurance I purchased for the tires. Then the man said, "I don't know what to tell you everyone made an appointment". I then replied, "How was I supposed to make an appointment yesterday if I unexpectantly encountered my road hazard today? The usual response is, "We are busy, but I will try to get your tire repaired quickly between the bigger appointment jobs." I was completely surprised by his attitude and lack of compassion. Okay, people buy this insurance so that they can use it if something unexpectantly should occur to one of the tires they purchased. Correct? Yes, who can afford to take a day off to get a tire repaired. As for the tire shop, they can repair it in a few minutes?!? I was willing to wait for them to fit me in for the repair. I need my car for work. I ended up going to a small shop and having it repaired for $20. In my situation their hazard insurance ended up being worthless. Had I known then I would not have purchased it. Actually, I would not have purchased the tires from them as well. Since we are on the subject of problems at this location. Most employees here seem unhappy and unhelpful. At times there are no carts and you have to go out to the cart carrels yourself to retrieve one?!? Boxes are not collected and placed in one convenient place for shoppers to grab on their way out. I asked the cashier where are the empty boxes located and she said, "We don't do that anymore." The employees need to get over to the Costco on 14th and Ashland to learn on how a very busy bulk buying store operates correctly.
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August 2022 by Osorio Osorio
I'm not a sam's club shopper, I'm a Costco member but I went to this location with my sister as an adventure. And I'm honestly convinced when it comes to their snacks and junk food, they are truly cheap. The variety of snacks is big, but the lack of fresh and healthy options is visible. I'll still continue to shop here but for the snacks my kids love, but when it come to deals on home and hygiene items Costco is always the winner.
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August 2022 by TaShana Johnson
The Supervisor at customer service always has a nasty attitude all the time. I wish I would get her name, but anytime I go I always forget. She make the whole store look really bad to me.
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August 2022 by Nichole Jennings
Always packed, if you're in a hurry you'd probably be late...so good for a weekend shopping when you have lots of time to spare!
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August 2022 by Nicole T
I spend so much money here. They have the best desserts in the bakery section. Items are reasonably priced. I just wish the membership fee was lower.
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August 2022 by Ken
Fine store. Lines were really long but I blame the customers for not just downloading the app and doing scan and go. I used the app and was in and out. Don't be afraid of technology.
