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November 2023 by Lisa W
I love White House Black Market! I wear many of their clothes. Love Naperville store – everyone is so helpful.
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June 2023 by C. Lyz A
The store itself is fine - it's the jeans. WHBM jeans are so poor quality that this is my 3rd pair of $100 jeans that I have to throw in the trash because the stretchy fabric denim wears out really thin then eventually it rips apart. I've only had this pair for 5 months. The other 2 pairs maybe a year. I will no longer be purchasing any clothes from WHBM. Expensive poor quality.
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November 2022 by Jolene Hamann
I have never experienced the incredible level of customer service I experienced at this store in any other store, ever, nor in any other WHBM. I came in looking for a couple of new outfits for my new job and left with basically a new wardrobe that I LOVE all because of your fantastic stylist. I have now made WHBM my go-to store all thanks to the amazing Kari (spelling?)!!
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October 2022 by Carolyn Sanderson
Been going here for years spending THOUSANDS of dollars on their clothing only to be told I cannot use the bathroom. Last time I will EVER use this location again. And it was Kelly. She should be ashamed of herself for treating a loyal customer this way.
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July 2022 by Toni Urbala
Love this store, the quality of their clothes is exceptional and the service is very good. On line shopping is easy amd efficient as well
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June 2022 by Malgorzata Nizinska
One of the sales associate was very Rude, also she said "better stop shopping there". I only asked for explanation why my refund is less than what I paid. Very disappointed ?.For alll the merchandise collection I'm giving 5 + stars *****
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July 2021 by Kathy Szram
Very friendly , supporting and understandable stuff . Kelly and the entire team know how to keep clients happy .
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June 2021 by Paula Stepp
Very Rude people work here at the Burr Ridge store. Insulting me when my back was turned. Body shaming insulting sales personnel. Unbelievable.
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November 2018 by Linda Bradshaw
If you need to go attend a function, wedding, funeral, garden party, whatever, and you don't know what to wear, get yourself over to White House Black Market. The wonderful women who work here will dress you and a glass. Including shoes! Love this place!
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August 2018 by Donna Tauc
Nice selection of great fitting, stylish, clothing.
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June 2018 by Bessie Watkins
The store here in Burbridge is awesome everyone was polite and friendly I'm done with Orland crossing
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January 2016 by Cara P.
Great costumer service and care from the staff when I was looking for a dress. They helped put together some great outfits and find just the right sizes. Note wine from coopers hawk can lead to impulse shopping here.
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March 2015 by Robert Smetana
While shopping for my daughter- in- law, I received wonderful assistance from one of the sale associates at White House Black Market. Sadly, I do not remember her name, but she was not only helpful, but respectful and helped me pick out a dynamite outfit for my daughter- in- law. I am so grateful for her assistance and good taste.
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March 2015 by Jacqueline C.
VIP service! I've never been taken care of this way, not even nordstroms. They were the sweetest staff members and miracle workers. I was in dire need for an evening dress for a special occasion, with absolutely no time to shop. It was near closing time and I desperately called and asked what time they were closing, if I could make it in.....they quickly answered and said "come on in, we'll get some dresses ready for you, what size are you?" I was working out across the street and made it 10 min before close...it was the only opportunity to try on a dress. I showed up and these ladies had 8 dresses, with shawls, shoes and accessories waiting for me in the dressing room. Amazing service in such short notice. They never made me feel rushed and it was their mission to make me feel comfortable with what I was trying on. Such great service! I felt like a million bucks!
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June 2013 by Beth F.
I recently purchased a shirt online from WHBM. The shirt was too large so I brought it to the Burr Ridge location and returned it. A week later I received a package from WHBM. It was the shirt I just returned! I then called and spoke with the manager who was very snotty and told me I could not return this shirt because it was not a WHBM shirt. Really? It had WHBM tags on it and it was shipped directly from your warehouse. She continued to be very unhelpful and unprofessional so I called the customer service. They were appalled that the manager had returned the item to me and let me return it through the mail with free shipping. In the last 10 years I have shopped at WHBM, I have encountered many friendly and helpful sales associates and managers. The times I have been at the Burr Ridge location, I have been harassed to try on more or buy more. I have always overlooked this because I like their clothes, however after talking with two rude managers about my return, I will never return to this location and may even be turned off the whole company at this point. If I could give them 0 stars I would. The lack of customer service from management is DISGUSTING!!
