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“Krissy helped me multiple times within one week, extremely helpful and made sure to spell out the numbers for me instead of just a quick over view of what deals were available. Thank you!!!”
“Jeremy is a top notch Verison representative willing to help out an entire family. Multitasking and getting everything done, answering all your questions, and taking care of all your needs. I just switched from another carrier and we are very happy with the plan we got. I would recommend all of my friends and family to go to this store specifically with Jeremy.”
“Great customer service! Stayed wayyy past closing to help me, Raul was very helpful and took time to explain all the changes on my account after getting a new phone. Haven’t had such genuine and nice service for a long time.”
“I came back in to add to my Google review because Jack did such a wonderful job with me. He ordered me a Google Pixel 8 Pro and it was free with my trade in. He put all the information from my old phone on my new one. Jack is the best!”
“I’ve been with T-Mobile for over a year now. Activated here at this location and I refuse to go anywhere else. Jasmine and the whole team here are very very helpful always
Always call me with any promotions T-Mobile Tuesdays etc
You have a customer for life with the service provided here”
“Great Service! Came in for a upgrade and they helped me with every question I had, the workers were polite and there managers were as well! Would come here again for my next upgrade!”
“Thank you, Steve. Your expertise, patience and sense of humor made the process easier. Thank you for allowing my husband to unknowingly set off your alarms. Hope no one is deaf now.”
7:30AM - 4:30PM
1441 Branding Ave #200, Downers Grove
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“I have worked with the team from BTI for many years and have had a wonderful experience. They are experts at what they do, and I always feel confident that I can rely on their recommendations. The team at BTI is always very friendly and willing to help if I ever have questions or need any technical support. From my experience with them I can say they always go above and beyond to meet your needs. I would highly recommend them to anyone in need of security or telecom services.”
“I had a great experience with be the two ladies in the story the other day. They worked on getting me set up with two new phones and lines along with great discounts. They also took their time to explain all the details about the purchase and even transferred all my data correctly to the new phone without being ask. Great customer service and great personalities.”
“I’ve been a T-Mobile customer for years with multiple lines, and Jay at the Oakbrook, IL location is by far the best rep I’ve ever dealt with. Originally sent by Costco across the street for a device return, I ended up learning about all the extras T-Mobile offers that other reps never mentioned and got everything everything else taken care of quickly and efficiently. Jay and the Oakbrook location have set a high standard for T-Mobile service. Definitely recommended.”
“Rogelio helped my daughter and I switch over to T-Mobile. I felt very comfortable leaving the store with how thorough rogelio was with all info given and questions answered! Thanks to Rogelio we will be enjoying our new T-Mobile service and phones!! ?”
“The customer service was exceptional. I believe the young man who took care of me was Ahmed he was professional and efficient. Honestly, it’s been a long time that I experienced such good customer service. I stopped in not expecting to buy just to ask a few questions and in less than 20 minutes I was out with the 2 phones I needed. No wait and very upfront about everything. I definitely recommend this boost store.”
“I truly love this t-mobile they truly answered all my questions that I needed and helped me out thru everything. Love the Colombian staff that was there she’s the best!”
“My boyfriend and I wanted to get into a plan together. We first went to the T-Mobile in palos heights off of 127th and had a very crappy experience with a man named “Ali” who said we would walk out with phones that day, who lacked great customer service, didn’t give us a run down of our plan, didn’t explain the promotions and who was very rude. Ali didn’t know what he was doing or talking about .. long story short we raced over to the T-Mobile in Chicago ridge and Xavier helped us out. Now let me tell you we should’ve went to Chicago ridge T-Mobile all along. Xavier was very kind, explained our plan and promotions we were eligible for, he even had us there 30 mins after close bc my boyfriend and I came literally ten minutes before the mall closed. So if you go to this T-Mobile go to XAVIER. Xavier was very knowledgeable, quick and the definition of great customer service!!”
“I have visited this location many times for help configuring internet boxes and troubleshooting AND my cell phone. I have worked with 4 different team members so far, and every single one has been patient, knowledgable, and never left my issues unresolved. I highly recommend this team!”
“I needed to get a new phone . I was able to get an upgrade. Islam Elgar was extremely patient and helpful. I also noticed he was really patient with the person before me. He made this very easy. It took about 1 hr for my data to transfer. He recommended me doing some errands and it would be done in about an hour. I did and it was all set. Highly recommend him and this location. I went to Lockport and the employees didn’t show up at that location so I went to Lemont. Both employees were great at Lemont. Thanks Islam”
“I visited the La Grange store today and received amazing service from the manager, Myki. He was very pleasant, helpful, patient and informative. He created an excellent experience. We went through all of the options available and he took his time explaining everything. I would highly recommend this store for any of your mobile needs.”
“This review of the Orland Park Xfinity Store is focused on Ceaser Jimenez. You’d be hard pressed to find a more knowledgeable and patient associate. I went with my sister to get her a new Samsung at the end of April. Ceaser was in charge of transferring information from her old phone to her new phone. Not only did he do so in an efficient manner, he helped my sister understand some of the differences between the two phones. He patiently answered her questions. Now, this would be a positive review, as is, but wait…there’s more. My sister had more questions, but only wanted to meet with Ceaser. This is where assistant manager, Manny Sosa, earns a shout-out. I emailed him directly, and he was so eager to help. On two occasions, he scheduled my sister with Ceaser. Ceaser was so patient and so kind dealing with my sister. He was not rushed, and there was no judgment, just cheerful assistance. Thank you, Ceaser and Manny! I hope you both receive positive feedback from additional customers and from your superiors.”
“The rep was really nice and helpful and great. I was charged twice as much for the phone as it cost on the website and the phone is not that great but that was NOT the rep's fault. People send me a text message and it sometimes doesn't show up for hours after they have sent it to me! It also froze up first day using it and I had to take the battery out and put it back in to get it to work properly. It is a SUMMIT FLIP phone.”
“I dread going to phone stores and this was finally the best visit I've ever had thanks to Yovi!!! I had to upgrade and switch phones from an ancient 10 to a 15 which I have literally avoided for years because the experience is awful and he truly made this process so easy and seamless. I will literally drive from Chicago to get help from him. He was so patient, knowledgeable and respectful and he made the process go as fast as possible.”
“I used to go to another TMobile location but they were always busy. So I decided to try this Homer Glen Store. Best thing I've ever done. The store manager Sam is super helpful. Recently I dealt with Mo and Aman (sp) who were both super nice and patient. I'm very happy with this TMobile Store and would recommend it to everyone.”
“I’m not sure why the low rating. There is plenty of customer service representatives here. You will get instant help. I will never go to another Verizon location again. This store is friendly and gives you fast service.”
“Caleb was absolutely amazing. Helped us out with our phone bill. This is a corporate store. Highly recommended to come to a corporate store. Thank you so much will be back.”
“From the moment I walked in, I was greeted, and the T-Mobile representative helped me select some accessories for my new phone. It was a great experience. Thank you Eric”
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“Vivek —is the guy to see at Glen Ellyn , Illinois, Verizon store. Spent time with us, informed us of promo’s, and friendly. What more can you ask for now a days you. 6/5/2024”