-
September 2023 by None of your Business
CNAs are totally awful and incompetent. My loved one was left for 2 hours on the floor , screaming for help . Just because my relative has Covid, and the door is closed, no one helped her . Trying to get a diaper change is basically like pulling teeth, which can lead to a UTI. Front desk when you call, is extremely rude. If you people don’t like your jobs, why don’t you all leave, instead of giving horrible care to patients? I will be following up with this incident . There is no excuse for this . Yes you are short staffed , every place you work is short staffed, no EXCUSE FOR TERRIBLE PATIENT CARE. This is my family!!! How would you like it if your family member was on the floor screaming for help ? Also , if everyone is afraid of COVID, you should not be working in healthcare !!!! PERIOD . No excuses . This is my family!!!! Do your job!!
-
August 2023 by Tre’Zure Bryant
Needs more friendly staff and better care for the residents . The communication is horrible I wouldn’t suggest working here . The building as a whole is falling off with resident care and consistently have falls due to lack of attention and care. Only way to communicate with someone is through corporate no administration team cares . 1/10 on experience wouldn’t recommend on all levels .
-
May 2023 by Myriah Krch
My mom was in the skilled nursing section of dimensions. She was admitted there after a house fire that left her weak and in hospital beds for a month and a bladder infection. She’s 67. We were assured that they were able to rehab her and get her bladder working and foley catheter out and back to healthy. Over one week her condition declined so bad that she was just laying there not able to move. The whole story is far to long to type out here, but for someone like her, this place is not good enough. The doctor was very smart, but they aren’t there enough. The nurses. Some are very smart, others have NO idea what is going on. Which leads me to my one star review. A nurse Michelle was there on two separate occasions. I can’t believe the things that came out of her mouth. She told me “You know, sometimes people just aren’t going to get better.” Who says that to someone’s daughter?? Especially when my mom was just sitting up eating by herself a few days prior. She told me it was my fault that my mom was sicker, for not telling her that a few weeks prior my mom had a high potassium level. My dad had told them that already. Michelle also told me that It was my responsibility to get my mom to a doctors appointment at Loyola hospital in a few days, when my mom can’t move or open her eyes. And then she told me I was taking my anger out on her because I asked her how I was supposed to get her anywhere. She didn’t know how to print test results, she didn’t know how to unlock the bed for the X-ray tech that was called in. I had to help him position my mom because no one was around. She told me it was normal for people to hallucinate seeing spiders crawling just from being in a hospital room for too long, when it was probably the antibiotics they put her on. After all this I went and asked the other nurse at the desk there for Michelles name, and she wouldn’t tell me it. It was like she was scared. When the paramedics came to get my mom they said Michelle took a half hour to give them a report and was all over the place, and that she threw a hissy fit when they told her they needed to talk to my dad. So I’m glad my mom is out of there and back to a regular hospital, and I will never ever recommend that place. Side note*. There is an aide there named Naomi who is a joy and is caring and sweet and took such loving care of my mom. She deserves a raise and praise because she really cares for the people there. Thanks Naomi ❤️
-
April 2023 by Richard Koranda
No one can imagine how hard it is to have to place a parent into a care facility. The decision is often made under extreme conditions.When you make the decision you hope that the facility will take care of your parent as well as you have.I can honestly say that Dimensions Living Burr Ridge gave me theguidance I needed to make the right decision, and all the care that my 100 year old mother needs 24 hours a day.There isn't one person that I have interacted with from the Exec Director to every member of the staff, that has treated my mother and myself, with kindness and respect.If you have to place your loved one into a care facility, pleasetalk to Dimensions Living Burr Ridge FIRST.
-
April 2023 by Carol Glab
My husband 58 years old had a major stroke and I could no longer take care of him at home while working full time. We first went to Dimensions Living in Burr Ridge for 2-week respite care. My husband and I were both comfortable and happy with our experience he is now a resident. The service of care is top notch and my husband loves the food for the variety, breakfast, lunch, dinner, and popcorn/cookies for snack. I was unable to keep up with the full meals he needed for his medication. I feel he is safe and monitored at all times.I cannot say enough about how smooth the transition has been for us.Thank you Dimensions for taking such good care of my husband.
-
March 2023 by Mike Milovanovic
My mother has been a resident here since November 2022 due to healthcare needs. The onboarding staff was very detailed and took time reviewing the facility as well as answering any questions. The nursing staff has been so helpful to mom over the last few months and the physical therapy staff has helped her be more mobile. The meals choices for breakfast, lunch and dinner have been very good so far. Mom has had a positive experience and we are thankful for the entire staff that cares for her.
-
March 2023 by Jason Gray
My grandmother has lived here since April of last year. The people who work here are friendly and really care about my grandmother. The food here is delicious and there are plenty of activities to keep my grandmother busy and happy. I am so happy my family made the decision to bring my grandmother to Dimensions Living in Burr Ridge. My family and I are so grateful my grandmother has a great place to live as she continues to age. Thank you everyone at Burr Ridge you are all amazing!
-
January 2023 by C M.
Very terrible care! Found a huge sore on my loved one's hip! Could see bone! Staff is uncaring and indifferent. Our loved one is not able to self-feed, so the food just sits on their tray. The same stains that are on the cafeteria tables in the morning, are the same ones that are there at night. Stay away!!
-
October 2022 by Lisa M.
My mother arrived a few days ago in the skilled nursing unit and this place is a joke. I chose this location based on the great reviews they received. They have one nurse and one CNA for 8 people. Whenever my mother uses the call button, she waits between 1-3 hours before someone will come and help her to the bathroom or help her back in bed. Then when they help her to the bathroom, she waits another 45 minutes for someone to come and help her.I have been calling since Friday and NO ONE ever returns my phone calls & then I learn most of the managers do not come in on Monday's. Plus, the phone in my mother room does not allow her to receive incoming calls. I asked about this, and I was told they are working on the problem. I can never talk to my mother to see how she is unless she calls me. My mom also tells me that people are screaming out, for 1-3 hours, that they have to go to the bathroom, and no one comes to help them. Please do not send a loved one here. They will suffer and not be taken care of. I am getting my mom out of here as soon as possible.
-
July 2022 by Cheryl Abner
Front desk staff needs to acknowledge visitors when they arrive, instead of rolling their eyes because they're too busy with their nose in their phone to be bothered with a question.
-
May 2022 by Jeff Gobeli
Wish I never got involved with this place..Staff keeps quitting including director. Don't ask anyone a question because they just lie to you. Was told I could get room earlier to move Mom's stuff in. I said ok as long as it doesn't cost anymore. They said no problem. Then I got a bill for $1000 for a vacant room while they were charging medicare for the rehab side. I will get a lawyer about their business practices. Buyer beware!!!!!
-
January 2022 by Harkiran Kaur
My father died days after placement here. He was not fed and there were no nurses to be found each time I was there. The internet was down and when I called, the line was either busy, or no one picked up. I couldn’t find anyone to change him or help him to the bathroom the two times I visited him. My father was only 75 and was placed in rehab to gain strength. So why is it that he died days later? You decide.
-
August 2021 by Lisa Janeway
Dimensions did everything they could do to make it possible for my mom to attend my daughter's wedding while recovering from a short illness. The staff there is so lovely and caring.
-
November 2019 by Rick Stumpf
My Mother has been at Brookdale Burr Ridge since 2017, at which point it was a GOOD place to be. They are able to address her myriad of health issues, which is wonderful. The atmosphere was welcoming & staff were responsive to her needs/wishes. The food was quite good. However, since January, things have changed. The Maintenance Mgr, Housekeeping Manager, Dining Services Manager and Executive Director have all quit since then. Other service (housekeeping, maintenance, cooks, servers, receptionist )staff has been a revolving door of new faces, over & over. Makes a person wonder what on earth is going on. Because of this turnover & a terrible lack of training, staff is often clueless. About many things. Most recently, residents have ALL been upset because their rooms have not been cleaned, linen changed in 2-3 WEEKS. My Mom had a maintenance guy changing her bed linen. Because she ASKED to have it done. 3-4x/wk food on the posted menu is not available. They run out! Or food is not as described on the menu. Or it is missing components. Or the portions are tiny. My Mom was told that they had no jello. In a senior living center! And there is always some excuse from management. Sadly there has been no CHANGE. It is quite sad. Hopefully, if they read this & realize that their new business will drop off, it will spur them on to affect the changes that are needed.
-
October 2019 by Vicky S.
Such a disappointment. Moved my Mom there a bit over 2 years ago, as they offered a full spectrum of care for all of her health needs. Was quite well run (clean, pleasant environment, relatively good food) until about 6 months ago. In the last year they have changed directors twice (for over a month there has been an "interim director" from HQ while they find a full time director!); have had 2 food service directors come & go and a slew of cooks and dining room waitstaff come & go. They cannot seem to keep housekeeping staff either. The head housekeeper & the head of maintenance have all left over the last year. Housekeeping staff is leaving faster than they can be replaced, leaving the residents with rooms that are not cleaned/bed linen not changed in 2 -3 weeks. Always some excuse. Not improving. Residents are up in arms & nothing changes. The dining room is just a cluster of miscommunication & poor planning. 3-4x per week they run OUT of food that is listed on their menu. Menu selections are quite often lacking items as listed on their menu (e.g. accompaniments not prepared as listed - taco salad without the listed avocado, salsa, tomato). They run out of jello (how on earth can there be no jello in a seniors' home???). Apparently the kitchen is a revolving door of cooks & waitstaff, being hired, then quitting/getting fired. It shows. It used to be the highlight of the day for The Old Ones and it has become a joke nowadays. Really quite sad. No one seems to care. ~~~~ If you are considering moving your senior member here, I would urge you to request to EAT there, at a table WITH some residents, to see how things really go down. And ask the current residents LOTS and lots of questions.
