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May 2024 by Shaune Costigan
Great friendly staff very helpful and courteous
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April 2024 by Mitchell Westford
I will tell you things about this place. If anyone needs help, talk to Ricardo. He is the Man 100% that how He took care of me with no problem. I am very grateful for what He did for Me Verizon. Be so lucky that someone knows what He is doing. That is a fact ? I Ben Verizon for 20 years as customer I almost walk away from Verizon if was not for Ricardo awesome job ?
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April 2024 by Welo Elgarest
For years we have been going to that mobile phone service
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February 2024 by Julie Wagner
This store is a horrible place of business. I was treated very badly by the young manager there Friday evening. Just because I said he didn't know what he was talking about. My phone wasn't working. It wasn't letting me get or receive calls. He said I needed to leave and got a short little security guard to chase me, a 65 year old disabled woman out the door. Real nice customer service. I should switch carriers.
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December 2023 by Alejandro O.
Review: I recently had a very disappointing customer service experience at this Verizon Wireless store, where I encountered two associates named Alex and Erick. From the moment I walked in, it was evident that customer service was not their priority. Both employees glanced at me but continued sitting down, engrossed in their tablets. It took a few seconds for a third employee, a female, to finally approach me and ask how she could assist. When I expressed my interest in upgrading my phone, the female employee nervously asked Alex if he would like to help us. To my dismay, he immediately rolled his eyes and rudely replied with a firm "NO." She then turned to Erick and asked if he would be willing to assist, to which he nonchalantly responded, "I guess." It was clear that neither of them were enthusiastic about helping me, and their attitude was reflected in their unhelpful and condescending demeanor. Throughout the interaction, Erick's responses were curt and dismissive, leaving me feeling frustrated and unheard. It became apparent that their lack of interest in providing quality customer service was affecting my ability to upgrade my phone. After enduring approximately five minutes of this poor treatment, I made the decision to leave the store. Overall, my experience at the Verizon Wireless store with associates Alex and Erick was extremely disappointing. Their lack of professionalism, indifference, and condescending behavior made it clear that they were not interested in assisting customers. As a result, I would strongly advise others to consider alternative locations when seeking Verizon products and services.
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December 2023 by Tammy Straka
Went to pick up an order. Was super fast.
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November 2023 by George Blecha
Unable to purchase or receive any information to purchase a I padNot in their computer
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August 2023 by Marwan
Bad service
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July 2023 by Marwan Alzoubi
Bad service
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April 2023 by Pete Torres
Was there 40 minutes before closing was told they closed at 5 . They have to many customers waiting so I needed to make an appointment to come back
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February 2023 by Matilde Núñez
This old lady with long curly hair who work at 7854 S. Cicero Ave. Burbank IL location had a very very very nasty attitude with me, and I think I am not the only person who was bad treatment by her, there is people outside who really want to work and need a job, and this lady doesn't know how to talk to customers, don't know how to please customers and earn her money. Disgusting attitude.
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March 2021 by Jose M.
Been a Verizon customer for years and this location has the absolute worst customer service you can imagine. Full staff of people working, at least 5 I saw plus a security guard and only 1 customer in the business and they tell me it will be a 10 minute wait. I had a billing issue and they couldn't be more rude and unhelpful. Then they have a manager come over (Viviana) who was even more rude and ignorant. She didn't want to help me so I went to the Hodgkins location and they solved everything. What a difference in staff, they care in Hodgkins about customers unlike the Burbank location.
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December 2020 by Arturo D.
How many times do I have to come here and get worst customer service. I called and wanted to return my trade in phone rather than mailed it in. Their response was no we can't do it. I get better service at Best Buy rather than here. I been coming here for 15 years and safe to say I will never come back again.
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October 2020 by Patryk U.
Pieces of s**t ignorant people that work there! No help what so ever! More concerned about my mask being on my nose then with the issue I am having with my 10 month old phone! Garbage customer service! No matter who you talk to there! Wouldn't recommend it! Unless you like getting pissed off and need more stress in life. Horrible place! Horrible people!
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June 2018 by D. I.
Just left this facility and I am very HAPPY! I have been made whole again!! "Eric the Manager" was truly awesome. He got me in and out in less than 20 mins. I explained my issue--he knew EXACTLY what to do. He did not make me wait for another "Associate/Technician" as they were all busy helping other customers, he took care of me himself. It's nice to know that competence and fast service can exist in the same place. This is perhaps one of the BEST Verizon Stores on the southside. Thank you, "Eric the Manager" and staff for really good service.
