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“I will tell you things about this place. If anyone needs help, talk to Ricardo. He is the Man 100% that how He took care of me with no problem. I am very grateful for what He did for Me Verizon. Be so lucky that someone knows what He is doing. That is a fact ? I Ben Verizon for 20 years as customer I almost walk away from Verizon if was not for Ricardo awesome job ?”
“Great experience! I moved to a new apartment this weekend and had issues activating the internet. Support tried to help me but unable to do so over the phone, so they sent technicians out first thing. Colin and Matt were timely, and fix the issue very promptly! They were polite and respectful. Overall great experience!”
“The representative was busy but took time to acknowledge people coming in and assisted with all the minor issues quickly but kept an eye on the next in line . He did a beautiful job at customer service which is hard to find these days. PatienceTy”
“Chris at the west loop Verizon store is AWESOME!! Whole experience was flawless and super easy. The staff on the whole is top notch and the location is convenient. Enjoying my new phone as we speak!!”
“Erick was very very helpful today helping me with upgrading my phone. Very knowledgeable and friendly he answered all my questions making this the best experience I’ve ever had purchasing a new phone .”
“Feel bad for forgetting his name but looking at the reviews I’m pretty sure I was serviced by Abel. Great service. Very clear and concise while also making conversation during our wait. Amazing service!!”
“I recently upgraded to the iPhone 15 Pro Max with Boost Mobile, and it's been an amazing experience. The sleek design and stunning display make everything look vibrant. The performance is incredibly fast, and the battery life is impressive. Boost Mobile’s network is reliable, and setting up the phone was a breeze. The camera takes professional-quality photos and videos, capturing every moment beautifully. Overall, I’m thrilled with my new iPhone and the excellent service from Boost Mobile. Highly recommended!”
“I came back in to add to my Google review because Jack did such a wonderful job with me. He ordered me a Google Pixel 8 Pro and it was free with my trade in. He put all the information from my old phone on my new one. Jack is the best!”
“What a sweet hard-working guy. I wish I knew his name. Go when it opens tho, or wait a looooong time. Everyone who goes here, either has a broken phone, or needs a new one. This interaction takes a long time per customer. If they only staff it with one human, we'll that's Verizon's fault, right?”
“At first I felt that they didn’t want to service me because I just wanted an account change. Once the young man started helping me it was the customer service over the phone that was the problem. I was here for almost 5hrs for a line change ?. But I’m satisfied”
“Great Service! Came in for a upgrade and they helped me with every question I had, the workers were polite and there managers were as well! Would come here again for my next upgrade!”
“The DirecTV in my high-rise building started malfunctioning unexpectedly. It was Saturday at 3 pm. Awful timing. We only had one DVR receiver and needed (well wanted really badly) to be able to record and watch a special show on Sunday the next day …tough to do without your TV working.I thought we were going to be out of luck but I called at 3 pm on a Saturday to Silver IP and spoke to Chris. I joked with him “if you have anything tonight to come switch out the receiver, that would be great … hahaha” … he took it seriously and said “let’s look for a cancellation”, that’s the only way.Would you believe I had wonderful Liz in our condo at like 4:30 to switch out and reconnect our receiver?And let’s talk about Liz … first off, she had great energy on the phone. (Quite honestly I was expecting someone who was grumpy for having to work on a beautiful Saturday afternoon.)She arrived promptly … gave us realistic expectations on a Saturday that we might not be able to reach DirecTV at this time on a Saturday, to completely finish the job… but at least we would have the new equipment in-house.Well Liz worked her magic. Was able to finish everything. And explained a couple of new nuances to our receiver.She was super friendly and pleasant and positive, and highly knowledgable. We loved working with her.And loved our service at Silver IP.A phone call at 3 pm on a Saturday resulted in having everything fixed and a new receiver by 6 pm Saturday.Just wow … and well-done!”
“Thank you, Steve. Your expertise, patience and sense of humor made the process easier. Thank you for allowing my husband to unknowingly set off your alarms. Hope no one is deaf now.”
“Breyanni was such a great help. We talked for a week before I made it in to upgrade my phone and she helped me get all of my information to the new one. Highly recommend.”
10AM - 6:30PM
3320 W 63rd St, Chicago
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“Iaitzy: the best employee the Company can have, not only for her attention and kindness but also for the desire and effort she puts into her work and trying to clear up all the doubts with which one comes to the store and arrives. to find the best possibility for the client. 10 points the truth.”
“I had a great experience with be the two ladies in the story the other day. They worked on getting me set up with two new phones and lines along with great discounts. They also took their time to explain all the details about the purchase and even transferred all my data correctly to the new phone without being ask. Great customer service and great personalities.”
“First time to this store with my son today to buy a new i phone, Annette was helping us , She is so helpful, professional and patient, And she answered all our questions, will definitely come back again, highly recommend.. thank you Annette.”
“MAJID M was amazing and super friendly! My fiancé and I got new phones and it was such a smooth process. MAJID was patient and just the best! Thank you MAJID for taking care of us.”
“Hello LUC Student, sorry for not answering soon, but I think you are in the wrong place, this store is in the cermak between California and Marshall, we are sorry that you feel that bad, in this location in the last 5 months only works one person at a time. I also do not make my repairs, that's why your comment is my doubt, anyway I lose you again, apologies from any boost store that makes you feel bad.”
“The customer service was exceptional. I believe the young man who took care of me was Ahmed he was professional and efficient. Honestly, it’s been a long time that I experienced such good customer service. I stopped in not expecting to buy just to ask a few questions and in less than 20 minutes I was out with the 2 phones I needed. No wait and very upfront about everything. I definitely recommend this boost store.”
“This particular location has always proven to be knowledgeable and treated me exceptionally well. Kendra and her team with Adrian Braziel deserving Honorable mention are always attentive while simultaneously multi-tasking!”
“I truly love this t-mobile they truly answered all my questions that I needed and helped me out thru everything. Love the Colombian staff that was there she’s the best!”
“I been a boost mobile customer for over 15 years and living in Madison Wisconsin, My Son bill is on auto pay with boost mobile at this location, I’m so pleased on how the customer service agent Miss Porscha reached out to me to see if the service is still going well…no one has ever done that before out of the 15 years I’ve been a customer…. Way to go Porscha…”
“Respectful young ladies && Amazing personality� i will keep making purchases in that location i was informed of all the plans and the futures in the phones && jazmine help me choose the right phone that i now love”
“My boyfriend and I wanted to get into a plan together. We first went to the T-Mobile in palos heights off of 127th and had a very crappy experience with a man named “Ali” who said we would walk out with phones that day, who lacked great customer service, didn’t give us a run down of our plan, didn’t explain the promotions and who was very rude. Ali didn’t know what he was doing or talking about .. long story short we raced over to the T-Mobile in Chicago ridge and Xavier helped us out. Now let me tell you we should’ve went to Chicago ridge T-Mobile all along. Xavier was very kind, explained our plan and promotions we were eligible for, he even had us there 30 mins after close bc my boyfriend and I came literally ten minutes before the mall closed. So if you go to this T-Mobile go to XAVIER. Xavier was very knowledgeable, quick and the definition of great customer service!!”
“I walked in there and the young lady and nice looking young man took really good care of me I walked out of there with a brand new iphone11 for a really good price !!!!!! Definitely a satisfied customer and going back!!!!!”
“Kayla Walker took care of me while at the store. She is so proffesional, yet personable, and a joy to do buisness with. She is well educated and easy to talk to. She found some outdated settings and corrected them for me. I am 100% pleased with her and totally satisfied. Thank you Kayla for an enjoyable visit to your store.”
“Keara Zayvian their service was wonderful and they was quick and very knowledgeable about what was happening with my phone. I will recommend this store to family and friends. Thank you.”
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“Want to highlight the manager Francisco, I was stuck in an endless loop of automated systems and he helped me get my service restored while assisting sales representatives and still finding time to welcome every customer walking in. Thank you Francisco!”