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July 2024 by Lorena Cisneros
After a bad experience next door I came here and walked out with a washer. Dalen was very helpful and knowledgeable!!!
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June 2024 by Fred
Let’s start of I brought a trailer there wouldn’t be a hassle to move it or transport it . I pull down my ramp trailer door for they could have pull up with the dolly and the fridge small fridge not a big wide one . He was with another guy it two men the guy name Daniel idk if he woke up on the wrong side of the bed . I told him how to load it for they won’t drag it up the ramp since they had a dolly and he was already dragging it up the ramp idk what was the dolly for if he wasn’t going to load up the ramp. He had the other coworker with him he told him he had it and move away go away he told
Him I heard him loud and clear and he’s coworker looked at him like bro u got it? U sure? And the guy Daniel came out with the stove second item I purchased and he brought it up the ramp the same way I told him since he noticed it was going to be better and easier since he said he works and at back loading seems like he’ needs to be reattached how to load and treat customers. That adre spending $2,000 dollars on appliances and he wants to load them wrong . And damage them more? I told him about the issues and he tried to be smart about it and tell me I was being rude when clearly there was another cowoker there listing and watching . Worst loading experience he needs to fired or give a warning not professional work and wants to be acting gettho and hard . I told him about the issue and he said yeah go ahead report me leave a review my name is Daniel . Not a good answer !! Bad service make the store look bad ! They were not busy at all so he can’t even say he had a lot of work . Get this guy retrained and give him a warning !
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May 2024 by Jorge Mendoza
The supervisor Juan agreed with one of his workers who made us wait too long. He was talking to other colleagues and kept looking at us and laughing.
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April 2024 by Jose Gonzalo
Good prices for stoves and refrigerators
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April 2024 by AngelSmithINTOMYCHANNEL
Because 3️⃣ is my number
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April 2024 by Richard Rehder
Great selection
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April 2024 by Clarisa Contreras
I found it wild to have a rude annoyed employee run a cashier
But crazier to have a manager not know how to count money and NOT know how to properly speak to a customer
I bought a stove and had purchased a cord for the appliance
Came to the store to get a refund for the installation $180 and get the $35 cord i had paid for because they never gave it to me during the delivery
The worker gave me $180 for the installation and
The manager accused me of taking the cord money that she had supposedly “refunded”
She refused to give me the actual cord because she had already supposedly in another lifetime refunded me the money for the cord
The delusional manager Diana had to go through my purse and wallet, counted all my cash in my wallet to prove a point
This cannot be right!!!!
Embarrassed me in front of other customers
Just to look dumb and apologize for the misunderstanding
Accused me of harassing them when all i came for was to get the refund and my missing cord i had originally paid for
Ive spent 4k on this purchase why would i want to steal $35?
You need new employees!!!!
Or train them not to be DISRESPECTFUL
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March 2024 by Czarek Kowalczyk
Affordable price - love it
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February 2024 by Jason The Great
Great deals
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January 2024 by Macaelen Richards
my family and i went to the best buy outlets to get a new washer because ours broke on us. what i thought was going to be a quick and simple process was the exact opposite. my dad and i went to look at the washers and found one that we liked and set up the delivery and installation. our total was nearly $600. also they told us they only deliver from thursdays-saturdays or something like that which i thought was weird but whatever. we scheduled for the next friday they had available as the days go on the midwest weather got nasty and they weren’t able to bring it that friday as scheduled. completely understandable but they weren’t really helpful in aiding us with more information on when we could get it delivered. they were slow in response time about this issue which was discouraging. they we able to deliver it on the following wednesday which was good but weird because they said they didn’t deliver on those days?!?!? anyway i came home today (wednesday) and my dad is trying to install the washer when he PAID them to deliver AND INSTALL the washer. the guys delivering the washer said they couldn’t install it because of where the pipers were or something dumb like that. which means they need to give us the money back for installation. i am regretfully writing this review just in case it can help others but i am deeply disappointed but hey we got our washer and that’s all that matters to me.
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January 2024 by Patty Baker
Sad selection of electronics. We were looking for a new DVD player, hoping to find a good deal. They had ONE in that whole place, and it was NOT a good deal.However, the sales girl looked it up on the computer and located it quickly.There were several appliances, but we didn't shop in that area, so I don't know if they were good bargains or not.
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January 2024 by Jose Jiménez
The person who helped me was very kind.
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December 2023 by Nick Finger
I live in Joliet. So its takes me roughly an hour there and an hour back. I brought an open box LG C2 65in TV in Good condition. Basically like new. Included everything but missing a screw.The screwed up part? When I seen BB had soundbars on clearance. Since BB decided you can't call the stores anymore, I took my chances on 3 Open Box - Fair Soundbars, that had subwoofers etc... I figured, I'd chance my luck on getting something mostly complete. I can buy cables or wires. I don't wanna re-buy the sub or soundbar. I got there after being told by CS from 1800 Best Buy that they basically had everything included, but was missing power cables. I'd figured, I'd select the best one I wanted, and return the other two. WRONG. The rep scanned my code, and brought out just three soundbars with nothing else. No cables! No wires! No subwoofers. I asked, Where the rest was?The manager who was checking me out, confirmed that Open Box basically means you don't get anything beside the one item stated. Your lucky if you get anything. I then asked how do I confirm if the items work? She said she can't confirm. Then got annoyed because I wanted to return them.Well I was pissed because I wasted 2 hours basically already. One hour driving there and would be another hour driving back. So I looked quickly on my phone and seen one stated Open Box Excellent. Which means "A product that looks and works like new, plus all original parts and accessories.What might be missingOriginal packaging, owner’s manual, and manufacturer registration."I asked her if she can look it up and tell me if its complete as it should be.She stated nah its missing cables. What cables? She couldn't even tell me. After I argued that its Open Box Excellent, and what the conditions stated, she basically walked away from me.So I went to find another worker to help me. Who looked and found it on the shelf. Tell me why, It was basically missing everything too! Tell me they had two apparently. One was in Fair condition and One was in Excellent Condition. The fair condition one was just the soundbar again, and the excellent one was the soundbar with the power cable, but missing, the Wireless SubwooferRear Speakers and Wireless ModuleWall Mount KitRemote Control.They said I don't know what to tell you. I don't know if its really includes all that. I said why would someone mark it as Excellent then? They said it was marked incorrectly apparently, but they had no desire to help me either.By this time, they asked if I wanted the Manager on duty. Which I didn't know was the original person helping me out earlier was the manager. I explained how I didn't wanna go home empty handed after driving a hour here. Could she do something? I'll mark it down to fair but that's final. (Fair Condition was only $30 less). I said this is your guys fault. You should at least fix this? They said nope, and I walked away empty handed, and the soundbar is still listed on the site in Excellent condition. Model: HW-Q750B/ZA SKU: 6505885I hope someone from the store contacts me, because they can look it up at the store and see the Excellent condition model is missing almost everything included or needed for the soundbar.
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December 2023 by Rafael Rosas
The store itself is actually a great place to get a deal on appliances. I purchased a practically brand new fridge for 60% off ($4,500 -> $1,800) because there was a large scratch on the freezer door. The Best Buy employees were very helpful in scheduling the delivery of the appliances to our new home.However, this review is in large part to the delivery and installation of the appliance. I highly recommend you avoid using their delivery and installation services because they contract the service to a third party. The delivery team sent to our house did not even make an attempt to try and remove the door hinges, refrigerator doors, or try to bring the fridge inside our home.We paid for the delivery ($100), waterline kit ($25), and for the install of the waterline kit ($30), but essentially we paid $155 for our fridge to be delivered from Best Buy to our garage. I had to hire guys from Home Depot in order to get the fridge inside and installed in our home. The original delivery team said it would not be possible to bring the fridge inside because it was "too big" and the screen door couldn't be removed, but the Home Depot guys brought it inside and installed in less than 30 minutes. The delivery team sent by Best Buy also stole my tape measure since the one they brought broke while measuring the entrance.Get your own delivery/installation team instead of the ones provided by Best Buy because you might find yourself in the same situation I was.
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December 2023 by gojko radanovic
I will buy from this Best Buy outlet again if I am looking for any electronics. Excellent customer service and products ? ? ?
