Banfield Pet Hospital

Veterinarians
Hours: Banfield Pet Hospital® in Burbank offers comprehensive health and wellness care for dogs, cats, and small animals. The clinic is dedicated to promoting responsible pet ownership and preventive health, providing a full range of services such as vaccinations, microchipping, dental care, and surgery. It is currently accepting new patients and aims to deliver attentive, quality care in a clean, welcoming environment. The staff at Banfield Burbank include caring veterinarians and knowledgeable techs who are praised for their patience, thoroughness, and empathy. Many clients appreciate how the veterinary team takes the time to answer questions and make pets and owners feel at ease, especially during difficult moments like end-of-life care. Several reviews highlight the staff’s professionalism and kindness, which significantly enhances the overall experience. However, customer service at the reception desk has received mixed feedback. Some clients have encountered rude or dismissive behavior from the front desk staff, with one reviewer describing an unprofessional and cold receptionist who lacked empathy and made stressful situations more uncomfortable. Instances of poor communication, such as mishandling appointments or dismissive responses to questions, have also been reported. On the other hand, some clients noted that the reception staff can be accommodating and helpful, as in cases where they worked to fit clients in despite tight schedules. Overall, Banfield Pet Hospital Burbank provides excellent veterinary care, especially from its compassionate vets and techs, but some concerns about customer service and staff professionalism remain. The clinic strives to improve these areas to ensure a positive experience for all pet owners.

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1. Burbank, Illinois