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September 2024 by Noma S
This facility cancelled on us the day of our move in citing broken equipment that meant they couldn’t delivery our unit to us. No one seemed to be able to answer our questions at the corporate office and we had to call them back when they said they would call us with an update. This was a very disappointing and costly experience with this facility that left us out hundreds of dollars to make arrangements to go get the unit ourselves and pay for alternate transportation. The only reason it’s not a one star review is because of the young man at the facility who was extremely helpful and accommodating while we loaded up our truck.
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July 2024 by --
DO NOT STORE HERE - TOM IS NO LONGER THE MANAGER - OWNER CHANGE
I have used UNITS for over 5 years. Tom was the absolute BEST employee of any business I’ve ever dealt with. He was extremely friendly, accommodating, and kind hearted.
I recently tried to access my pod (havent been to it in years) and i was told Tom was no longer employed there. The corporate lady was extremely rude, sarcastic, and disrespectful. She would not accommodate me accessing the pod due to “only one employee for the entire facility, who is also the driver” and then hung up on me when i suggested they hire more people. I have no idea how im going to get to my unit since they “have no one available to retrieve the pod”. DO NOT STORE HERE! TOM IS NO LONGER THE OWNER/MANAGER.
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July 2024 by John Olson
STAY AWAY!!! Tom was ok to work with. However he left his UNITS franchise and they have been a nightmare to work with, since the accounts are now being handled by the corporate office. They have not picked up the storage unit from my property for a week despite many phone calls and promises it will be gone “tomorrow”.
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June 2024 by Michael Kervin
Tom and his staff were great to work with. Extremely professional and responsive! Great experience using UNITS!!
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May 2024 by Mike Caplan
These guys are great! Super friendly and easy to work with! Highly recommended!
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May 2024 by Mary Sue Kempton
I could not have been happier with my interaction and service from UNITS, the entire process was excellent. Tom who arranged everything was great, he put my mind at ease and was correct when he said the unit could be placed on a dime. My relatively new driveway was unscathed during delivery (which is fascinating to watch) and the same with pickup. The person who delivered the unit was professional, knowledgeable and friendly. The unit itself was clean both inside and out. Thanks so much UNITS team!
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May 2024 by Michael Monoson
Very reliable, and good communications. Love that it's locally owned
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May 2024 by Denise Kaplan
I had a flawless experience with UNITS of Northwest Chicago! I needed to move out several rooms of furniture. Tom was super patient with my endless questions, and the unit was delivered and removed seamlessly. There was no water leakage despite many days of storms. I wouldn't hesitate to use them again for any storage needs!
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May 2024 by David Rosochacki
Helpful, friendly, just a very nice group of folks to work with. They go beyond the extra mile. I highly recommend this service!!!
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March 2024 by Rose Parrish
Tom was extremely courteous & helpful. I had to change dates on him & he was always cheerful & flexible.
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February 2024 by Mark D
Great customer service from Tom and God team. Pod was in great condition and very secure. I would definitely use Units again for future storage needs.
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December 2023 by Matt Gibbs
Great service, communication and pricing. Would recommend to anyone in need of portable storage.
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December 2023 by Collin
Smooth drop off and pick up on both ends of our move. In this age of horrible customer service, it's refreshing when you call a business, the owner picks up straightaway, and you can quickly schedule something or get questions answered. That was our experience with UNITS. Also the machine they use to move the pod is cool. I'd definitely recommend using UNITS over using a self storage place you have to drive to. The price is similar, and you only have to load and unload your stuff once.
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November 2023 by kevin engebretsen
Tom was wonderful and always available to answer any questions!
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November 2023 by Bethany Gryfakis
Tim with Units was great to work with!
