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April 2024 by Air-Rite Ralph
Had an issue with a balance transfer not showing up correctly on the app, stopped to ask about it, and they treat you like your an idiot. Not helpful. I will go to my usual bank. Thought customer service would be the same across all locations, appears not.
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March 2024 by Matthew F.
Awful customer service by the teller, that I believe is the branch manager based on another review. I was second in line and watched as he pestered the customer in front of me that was trying to make a deposit. He did not give the person a receipt, waited until he was near the door, and then proceeded to yell at him and chase him down to give him the receipt. After he gave the receipt he casually strolled back to the desk, and instead of just calling the next person in line which had now formed, he went person by person to see what each person needed. I am pretty sure it does not matter what each individual is there for since there is a line for a reason. Finally, he called me up to the desk and was extremely rude when I simply wanted to cash a check from PNC. I told him I wanted to cash my check from my company that banks here and PNC is on the check. The teller just stares and just says "2% fee" with no context. I ask him about the fee because it was stated by my company that since it is their bank that there will not be a fee for cashing a check at that location. He also told me that there is an option for the company to cover the fee, but it does not matter if they have an account there or not. I have never heard of that at any bank. The moment I asked about the fee he all of a sudden needed multiple forms of ID instead of just the driver's license I had given him ... not a problem, I have plenty of identification which I provided. He then starts interrogating me about my second form and I tell him that if you do not accept that form, here is a CC, an insurance card, a government issued ID, etc ... "Oh we accept the ID you gave me, but mine is different than yours" ... ummm okay? He takes the check and stubbornly says, "rip the bottom half so I can take the check." I respond, "Okay, not a problem, I was not planning on ripping the bottom half until I was sure that I was cashing it here." The worst part was when I finally just tell him to cash my check, he stated that he was going to cancel the entire transaction because there was a $10 fee. What happened to the 2% fee? Now it is just a $10 fee? I just asked him to give me the money with the fee and left. Honestly, the fee was not a big deal, but the amount of time spent being stubborn and rude was a big deal. Do not waste your time coming here for even the easiest transaction if this teller/branch manager is there.
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February 2024 by Jim Seriruk
I do my business banking with PNC and visited this branch. Service was amazing and the branch manager, Tom was so kind and helpful. Highly recommend!
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January 2024 by David H Kim
I don't come inside often but I usually get good service. Melissa took good care of me today in getting me a cashier check.
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October 2023 by Ted Meltzer
Beware of their aggressive, sleazy sales of their credit cards and CD's. Rates are not competitive. Bank elsewhere.
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August 2023 by guadalupe martinez
They serve in the worst way
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August 2023 by Matt P.
This location has been very helpful in meeting me banking needs, explaining processes in place to protect bankers/customers, and recommending options and ideas to consider in order to improve business. Tom, specifically at this location is consistently friendly and helpful. Highly recommended.
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August 2023 by Kate Malakhova
Good customer service at this branch, never disappointed.
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August 2023 by Charles Knell
Staff is very friendly and helpful
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June 2022 by Elvira Pukman
I came in to open checking account and deposit money.This is only one day I am off. They sent me back and offer to come another day.it is insane
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May 2022 by vnjjc22
Atm is always down
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January 2022 by Daniel Levy
Completely unhelpful
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November 2020 by Neal U.
The clowns from this Buffalo Grove branch keep calling me even though I have moved WAY out of the area five years ago. And my PNC record shows my current address 20 miles away. Apparently they do not understand geography.
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October 2020 by Konrad Grabowski
This location has awfully slow service. There is more tellers than actual customers, yet it still takes them forever.
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October 2019 by Tom Williams
This review pertains to PNC's business checking accounts and credit cards in general. PNC has continually made the operation of our business more difficult. A few examples are as follows...despite owning a joint business account with multiple authorized users, only one external account is permitted. If each owner would like to take an equitable distribution, it's not possible and has to be funneled through one external account - creating added accounting and admin work. Additionally, the online portal does a poor job of tracking activity outisde of six months...again, causing additional leg work on the business end. As a solution, we thought we could avoid most of these issues by transitioning our business checking to a competitor, while leaving our PNC business credit cards in place due to the automatic payments to various vendors that have been established over the years. Recently, we were planning for a larger than normal expense that exceeded our credit limit by $300 (keep in mind, our credit limit is quite low to begin with at $6K). Despite seven years with no issues and never missing a payment, PNC refused to increase our credit limit without completing a time consuming credit increase application, which will take further time for approval. Once again, PNC has presented an obstacle in conducting business - which we were ultimately forced to seek an alternative means of payment in order to meet the expense in a timely manner.
