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April 2024 by Paul Karch
Well some how I got a guide.His name is Josh. There was 5 things on my list. He found all 5 things for me!! With me in his care I was only on the store 20 minutesGreat job Josh!!!!!! Thank you so much.
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April 2024 by David Stewart
Great service and selection
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March 2024 by Kary Sampson
Need a specific anchor, so I ran to Ace. Like usual walked in asked the first person I saw and like magic they knew exactly what I wanted and where it was. Love all my Aces!!!!!!
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February 2024 by Kat Mitchell
Big Ace hardware in a strip mall. Bought some ice melt and they had plenty in stock. I went back and bought plastic tray for wet shoes. Good prices and helpful staff.
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February 2024 by anthony cunningham
Have everything you want plus some great for barbecue grills
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January 2024 by Michael Cortopassi
Website said an item was in stock that we needed. Went in. First person said "Oh, that's the corporate website" implying the numbers are never right and made no attempt to help us. Next tried three people behind the register. One told us if it shows in stock, they have it. Go look in aisles xyz. Which we already did, but we looked again. No item. Went back to him. He then went to go get some device to show whether there's stock or not. Showed there was stock. But there wasn't.Anyway...after 20 minutes of back and forth and searching, we left and found what we needed....at a competing store.We have been at this Ace only 2-3 times over the past 10 years, mainly because their prices are significantly more than HD and Menards. The one time in recent memory we wanted something there and were willing to pay was a complete failure.No reason to ever go back.
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December 2023 by Justin Hegg
Just go to Home Depot or Menards, they'll lie to you on the phone and say they have things in stock without ever getting eyes on it. Wasted many trips just to have to go to a big box store. Save your time & gas money in this economy, this place isn't worth it!
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December 2023 by Danielle Mastrocinque
Called to see if they had something in stock. Showed up 3 minutes later. They did not. Told the manager to advise her people to just go check instead of just saying yes. Because it's frustrating as a customer. She told me she wasn't a "dog trainer". If you're not there to train your employees, what the hell are you managing?
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December 2023 by Marisol Martinez
Hired Ace Handyman services to help install a closet organizer in my kids room. The craftsman was on time professional and go the job done within the estimate time. Will hire again
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November 2023 by Nancy N.
I recently had the experience of calling this Ace Hardware to check whether they carried a specific size nut.The first call was answered by an associate who, when I asked, said he wouldn't be able to help because he didn't know anything about nuts and my call was cut off.Tried calling back again, and every extension tried was busy and I kept getting put back into the opening announcement.Called back a 3rd time and was connected with James who told me that he couldn't check for the size nut I needed and I should come in and check myself. I explained that would entail a 25 minute drive from my home there and back.I am older consumer which plenty of customer service exposure and I have to say this is the worse I have ever encountered. Come and check the stock for myself!! Crazy. Needless to say, will never use this store.
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November 2023 by Theodore J. Birren (Ted)
Nice selection and friendly staff, plus some additional items you might or might not expect but add to a great mix of inventory available. Keep up the great work! ?
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October 2023 by Oscar Mendoza
Very convenient places have Evrything !?
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October 2023 by Stuart O.
Very rude customer service from the sales rep. He certainly was not the "helpful hardware man." I won't be shopping there again.
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September 2023 by Dan Mendelevitz
Friendly. Better than the big box stores
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August 2023 by Samantha B.
I've been a life-long Ace patron and was excited to find an Ace close to my new home in Buffalo Grove. That excitement didn't last long after patronizing this Ace. I understand that good employees are hard to come by, but I've seldom experienced customer service worse than this location has to offer. Because of the proximity to my house, begrudgingly I have been here probably 10 times and I dread my visits. Last night, the employee checking me out tried to overcharge me by about $20. When I caught it, they tried to argue with me until another employee stepped in and found the error. As soon as my transaction was approved, the employee pulled out his phone, no 'would you like a bag' or 'have a nice day'.The paint counter gentleman is just as unfriendly.I recommend shopping elsewhere and I will too as soon as I get my bearings straight from my recent cross-country move.
