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October 2023 by Logan M.
Staff was very polite and helpful. We wanted to buy a washer/dryer set and a new refrigerator together so they helped us out on the price for bundling. Had a little mishap getting the dryer loaded on my trailer (little scratch on the front of the dryer) but they made it right. Had everything I wanted in their manteno warehouse and not in the Bradley location but they got what I needed moved to the Bradley store within just a few hours.
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October 2023 by Donna Bedeker
Absolutely the best people to work with. We have bought multiple appliances from them and have used their repair service too. Top notch company. Most recently I purchased a refrigerator that ended up not being what I needed (my fault, not theirs). They worked with me to resolve the situation quickly and painlessly. Shop local! Their prices are equal to big box stores but their service is unmatched. .
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August 2023 by Cat Lover
Frank's came to service my dryer. Couldn't find anything wrong, I paid $125 labor fee which I had no problem doing. I was 100% sure my dryer didn't work. He told me if I'm still having problems, they honor a 30 day labor fee and it would be waived if they needed to come back.4 hours later my dryer still wasn't working, they were closed then, so I called the very next moring. Waited an additional 5 days, they came back and sure enough found the problem. Replaced a part, and charged my additional $25 labor cost. I truly thought it was an error, so I called Frank's and spoke with Stephanie. She told me the additional charge was for "replacing the part"....what, really??? Both my receipts say labor cost. (Apparently that's code for upcharging for having to come back for their lack of mistake in the first place) Now mind you we've used them in the past a few times and they replaced parts. NEVER did we pay an additional labor fee for it. All Stephanie and Frank's, needed to do was make it right for something that was clearly their fault in the fist place. Instead she wanted to play semantics and deflect fromcharging me an additional fee saying," I guess we need to communicate that better".TERRIBLE CUSTOMER SERVICE , TERRIBLE WAY TO DO BUSINESS, as for that you've lost mine!!!
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August 2023 by christina stimson
They are so helpful and worked to get me the best deal possible.
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July 2023 by J Johnson
Not sure of the young man's last name but his First name was Kevin and he had a guy training with him. Both were very respectful and helpful. Finished the removal of the old washer and installation of the new one very quickly. Answered any questions we had and even gave helpful suggestions. Highly recommend
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June 2023 by Jim Frary
I was shopping for a new range. Stephanie was extremely helpful, She asked me questions about cooking requirements and needs. With that information she identified several models that would fit my needs and detailed all the features for each unit. Great place to shop for appliances. I have made several purchases there. My new range will be delivered soon. Highly recommend them for any future purchases.
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June 2023 by Music Maker
We would like to thank Jennifer at Frank’s Appliance Center for her outstanding help in purchasing our new washer and dryer. Most was done over the phone with measurements, questions answered and a great deal! It took a few phone calls to get the right product! Jennifer gave her expertise, knowledge and genuine care to ensure we were happy with our purchase and the right appliances for our needs! Jennifer is A 1 in our book and recommend her to everyone who needs appliances at Frank’s! She goes above and beyond in customer service! Thank you Jennifer so very much!!!Also, would like to thank the delivery/ installation men Kevin and Tyler at Frank’s! They were courteous , precise and experts in installing our washer and dryer and removal of our old ones. They also showed us how to work our appliances! We are most grateful for both of them! They also went above and beyond in what they had to do!Thank you Kevin and Tyler!Lastly, thank you Frank’s for great products and deals!! Appreciate all of you. Mr. & Mrs. Gary Piatt
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June 2023 by karlena fred
We have used them for years. But recently needed all new appliances. Fast..friendly and the installation was amazing. Thank you!! And then it was an SOS call for a dying freezer. Delivered in record time..and that was through fb messenger!! Can't say enough..thank you so much!!
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May 2023 by Penny Moke
KEVIN WAS AMAZING!! VERY HELPFUL COMING BACK TO HELP ME UNDERSTAND MY WASHER MORE!! Super nice and give him a raise !!! Definitely want him back for more installs! Best customer service in30 yrs!! StephaneAnd everyone were soo helpful, Awesome place and I'm so very happy with my new washer and dryer ?
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March 2023 by TheHicksFix
I wanted to like this place but in the process of trying to purchase a washer and dryer set we ran into problems over and over again. We made a stop into the store, set up an account, called in multiple times with the part numbers and prices they had to verify. Every time I called in to confirm the wrong info was there. And when I finally pulled cash and came in to the store after feeling like we finally figured it out they still had the wrong appliances. In person everyone is nice but unfortunately they lost my business. It should not have been this complicated.
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February 2023 by * Honey *
Going on a month now with no resolution. Order a part, wait a week for said part to arrive then wait another week for the appointment to install said part. Doesn't resolve problem. Order new part, wait a week for it to arrive, then another week for appointment to install. Doesn't fix problem. Call. Say they will call back. They don't. I call the following day. Guess who has to wait another week for technician to come out. Very frustrating. Who knows how much they'll charge me in the end for all the parts that didn't resolve anything. Technician was polite. Customer service/follow thru not so much.
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October 2022 by Alexia Helm
I have to say FRANKS'SAPPLIANCE IS FANTASTIC. Our dryer went out 3 weeks ago. The person never showed to fix it so we called Frank's. Thank God we did RYAN the service man fixed it and also showed us where it was rigged so bad it was a fire hazard. Thank you RYAN. YOU ARE AMAZING.. wanted to add my last name is SANDERS I DONT KNOW HOW TO CHANGE IT ON HERE. ALSO PLEASE TELL RYAN THIS DRYER DID NOT WORK THIS GOOD WHEN IT WAS BRAND NEW EVEN. BRAVO....
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June 2022 by Erinn Proehl
I really regret having to leave a local business a one-star, but from my experience this is a business you will want to avoid. A few months ago we had a technician come to the house. He was nice, gave a reasonable estimate, and told us he would call us in a few weeks when they get the part. As soon as he left, it was the last pleasant experience we had. I called three weeks later, nice lady on the phone said they will get the part on Friday and will call when they receive it to set up the repair. I called the following week, same thing… part will come on Friday we will give you a call. I then waited two weeks before calling. I then would explain the situation.. It’s been X weeks and I’ve called X times. I called and spoke with someone 11 times during 14 weeks, never once did I get I get a proactive call. On the 12th it was on obvious I was mad.. so the person actually took a moment to problem solve. She said she would reorder the parts. They called two days later to say the parts were in and we set up a time for the repair. Between 8:45-12:00 on Friday. I called at 8:50, to see if they had a better projection to see if I could go to work. He said that the guy who can help him is on vacation so they can’t do it that morning. So I would have stayed home from work waiting, when they knew all along they weren’t coming and weren’t going to call?? So they said how about between 1:00pm and 3:00pm that day. I called at 2:15 to make sure they were still coming, and the office worker couldn’t get in touch with the repairman. I then called at 3:00pm, and still weren’t sure. So I cancelled and decided not to reschedule. The repairmen called at 3:15 to say he would be there in 15 minutes. I explained the situation and that we called at 3:00 to cancel.We always try to stay local when purchasing or doing a repair.. so it’s always a let down when you can’t count on a local business.I’m sure they think I’m inflexible and crazy for getting mad and cancelling because their only error was being 30 minutes later than the window. Ignorance must be bliss.
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April 2022 by Tazntits67
SEE UPDATE:I purchased a brand new Frigidaire professional dishwasher on 09/23/21. Immediately upon using the dishwasher it started flashing codes and shutting off. The service technician has been sent to our house 4-5 times to try and correct the issues. On the last visit the technician replaced a control board and water pressure monitor switch. 1 day after the parts were installed it began flashing a 30 on control panel with a series of beeps and shutting down. After calling Franks appliance and requesting a refund for a faulty unrepairable unit. I was franks cannot refund me for a used dishwasher!? Are you kidding me!!! I would strongly suggest shopping elsewhere. UPDATE: after a few service calls the technician discovered the top of the washtub had been caved in and cracked. Which was allowing water to run into the electrical components causing all of the confusion. Franks appliance contacted Frigidaire and obtained a new replacement. The new unit has been installed, and working flawlessly.
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April 2022 by Chuck Juarez
Stephanie is very knowledgeable, friendly, very customer oriented, and has a great sense of humor. Frank's offers a good variety of top of the name appliances at great prices! I would recommend them to all of my family and friends!
