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November 2023 by frank eljawad
I filed for an extended warranty cancellation 7 months ago still haven’t recieved it so if buy a car reconsider the extended warranty cause you can’t cancel ?????
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September 2023 by Thomas A.
Was interested in purchasing a truck from them and had cash ready. Victor said he would get back to me on the papers. The next day I called and they said they are working on it. Then the following days it sold to someone else. Very disappointed with this dealership but doesn't surprise me since the last Mercedes dealership I've dealt with was a negative experience as well.
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August 2023 by Esther Sawyer
Lied to and disrspected at every turn. Had my Mercedes Benz GLS450 towed to them on May 11, 2023. I got my vehicle back on June 5, 2023. Only needed 2 key fobs, to the tune of $1600. No written estimate. No loaner vehicles for ME
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July 2023 by Michael Kaluza
Worked with Victor on purchase of a used 2022 Jeep Wrangler. I had a specific vehicle I was looking for and this dealer happened to have it! Thankful I reached out and met with him as the buying process was great. He was open and honest, fair on our negotiations, and a pleasure to deal with. Being a smaller shop he was the only person I had to deal with which cut out all of the “middleman” levels of people pressuring you to buy. He took care of the sale, the negotiations, the paperwork, and the delivery. I wish all car buying processes could be this easy! Thanks again to Victor and would definitely recommend and work with him again in the future.
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March 2023 by Vipin Joseph
Took our car in for it's first service. They weren't busy and promptly checked me in. They said it would take around 2hrs to complete the service but ended up needing 4. Since we didn't need the car, we were okay with it.Victor Perez is absolutely wonderful to work with. He does his absolute best to help you out. My wife needed a car with certain features and Victor went out of his way to try and find one. It didn't work out in the end since there was one feature or another that was missing that she wanted. Victor was patient till the end and even though we ended up going with another dealer, he was happy she got the car she wanted. Probably one of the nicest service advisors we had the pleasure of working with. That alone makes us want to get our next car from him.
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February 2023 by Ray Bochenek
I took my car here for an oil change, only to have my check engine light come on later that day. I took it to another shop where they told me the first shop (Mercedes Benz of Bourbonnais) had significantly over filled my oil and stripped the plug - which was perfectly fine before I took it in. After playing phone tag with this shop and its management, they refused to reimburse me for the oil change that they messed up. Claiming that I should have brought it back to the shop, and that they would've paid for the tow truck to take my car in since driving it would cause damage to the engine. If the shop can't get an oil change right, or even reimburse me for doing it wrong, I have no reason to trust them to fix the problem. I would not bring my car here again.
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December 2022 by Andrew Erbes
Very helpful and professional team here. Though our vehicle was purchased at Marion Mercedes, this dealership took great care of us and got us back on the road safely and efficiently. I don't know that I've ever felt more cared for by a vehicle dealership. Service department is above and beyond. I sincerely hope they don't end up closing this location. It is a gem.
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December 2022 by Charles Cox
I had a very good experience here in both sales and service. This dealership has the integrity you would expect from a Mercedes Benz dealer. They do right by their customers and stand behind the vehicles they sell and service.
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November 2022 by J L
My wife and I purchased a Mazda CX-5 a couple of years ago from here. We’re happy with the car but we were told we would be provided a second key fob for the car since they lost the other one. It had been a long time with no one contacting us. When we called them they stated that since it wasn’t in writing and was only verbally discussed they weren’t going to follow through with the promise that the salesperson made. Dishonest and deceiving. All they cared about was making the sale.
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February 2022 by Art Morrical
Great Service! Headlight replaced. Always a pleasure to get it done right! Thanks!
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January 2022 by Ljiljana Tesanovic
I bought my car in December. I'm so grateful to Lisa who helped me a lot, we finished everything super fast. Will go back there for sure, and will recommend to my friends!
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December 2021 by Kelly Lopez
My boyfriend and I purchased a vehicle from this dealership on September 24, 2021. We bough an used Hyundai Tucson 2017... After driving it off the lot for 20 miles, the vehicle got stuck on fourth gear and engine light came on.... This is after the dealership(Car Sales Men) advised us that the vehicle was in great condition and all inspections were met... Never trust a car sales men! Thankfully, we had purchased the extended warranty for the vehicle to protect us from this sort of issues... Anyhow, the vehicle has been in the repair shop for almost three months with no estimated time of receiving the vehicle back as agreed. Every time we call the dealership, we are given wrong information about when the vehicle will be ready. I called various times to see if we could trade in the vehicle for a different one of same value and basically got a slapped in the face. Now, we are having to contact our Consumer Protection Attorney to help us sort out what to do with the loan and the vehicle... This is only because they are never specific about what exactly is wrong with the vehicle and after telling us the vehicle was ready for pick up but was not.! Also, I asked to receive the purchase agreement via email to give to our lawyers and they sent us a blank copy.... Given that we returned the vehicle with purchase agreement still in the car, the customer service is terrible and basically selfish. I really would not even recommend this dealership to my worst enemy! Not sure where all these other great reviews are coming from... Just be weary of what you are purchasing from this establishment. Half a star is not even worth to give.
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December 2021 by Michael Dumas
I PURCHASED A USED 2016 AMG GTS FROM A PRIVATE OWNER AND SINCE THIS DEALERSHIP IS CLOSE TO MY HOME I PURCHASED A PREMIER PREPAID MATINENANCE PROGRAM. THAT WAS NO PROBLEM. WHEN I CONTACTED THE SERVICE MANAGER MICHAEL MEYER ABOUT MY HEATER CONTROL NOT WORKING HE QUOTED ME A PRICE OF $400 PARTS AND LABOR. WHEN I TOOK MY CAR THERE I RECEIVED A CALL THAT IT WOULD BE $550.00. WHATEVER, JUST FIX IT. HOWEVER I GET ANOTHER CALL THAT THAT PART DID NOT FIX THE PROBLEM AND I NEED A $1000.00 REPAIR. THE PART THEY INSTALLED WAS FINE, IT WAS THE OTHER PART. YOU WOULD THINK THE TECH WOULD HAVE CHECKED THAT OUT, BUT NO. WHEN I TRIED TO GET AN ANSWER TO THAT MR. MEYERS BECAME LOUD AND COMBATIVE TO ME ON THE PHONE AS IF IT WAS MY FAULT. I HAVE BEEN IN THE AUTOMOTIVE BUSINESS FOR OVER 40 YEARS AND KNOW THE VALUE OF CUSTOMER SERVICE. THIS PLACE WILL NEVER SEE MY CAR OR BUSINESS AGAIN. THE SERVICE DEPT. IS INEPT AND VERY RUDE.
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September 2021 by Vadim Plavnik
Yesterday I leased GLA 250 at this dealer ship. I leased many cars in the past. But the attention I've got from Mercedes Benz of Bourbonnais can not be compared to other dealerships I've dealt before. Sales personLisa Rushakoff provided hassle-free experience. She gave a very good lease deal and at the end explained me all the features of a new car. Unfortunately, there are only option in this review is 5-star - I would rate it 10.
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September 2021 by Tangela Daniels
I purchased a car from here about 5 months ago. Everyone was super friendly, customer service was superb. I have encountered the service department and they were extremely helpful and pleasant as well. I will continue do business with them in the future.
