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July 2024 by Dick Jenkins
Great place to do business always willing to please
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May 2024 by David Stejkowski
I've had many good experiences here under previous ownership so I will give it a second star for nostalgia. Unfortunately, this particular outlet is just marking time until the new owners finish a new facility in Romeoville and shutter this outlet permanently.
Think of this place as a zombie just waiting to die. Case in point: I looked at purchasing a $100k+ vehicle here to replace my Mercedes, but couldn't get any response for days, and once I did they were not willing to negotiate on the price even though it was a previous year model and the manufacturer was offering incentives to move the vehicle I wanted. Fortunately, I'm very happy in my new non-Benz car.
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March 2024 by Jesse Jasso
Mechanics are very knowledgeable sales personality are fiendly
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November 2023 by frank eljawad
I filed for an extended warranty cancellation 7 months ago still haven’t recieved it so if buy a car reconsider the extended warranty cause you can’t cancel ?????
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September 2023 by Thomas A.
Was interested in purchasing a truck from them and had cash ready. Victor said he would get back to me on the papers. The next day I called and they said they are working on it. Then the following days it sold to someone else. Very disappointed with this dealership but doesn't surprise me since the last Mercedes dealership I've dealt with was a negative experience as well.
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September 2023 by Marcel Rogers
Thanks to Tom Cuculich ! Awesome mechanic.
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September 2023 by Daniel Carstens
Couldn't even answer the phone horrible customer service!!!
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August 2023 by Esther Sawyer
Lied to and disrspected at every turn. Had my Mercedes Benz GLS450 towed to them on May 11, 2023. I got my vehicle back on June 5, 2023. Only needed 2 key fobs, to the tune of $1600. No written estimate. No loaner vehicles for ME
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July 2023 by Michael Kaluza
Worked with Victor on purchase of a used 2022 Jeep Wrangler. I had a specific vehicle I was looking for and this dealer happened to have it! Thankful I reached out and met with him as the buying process was great. He was open and honest, fair on our negotiations, and a pleasure to deal with. Being a smaller shop he was the only person I had to deal with which cut out all of the “middleman” levels of people pressuring you to buy. He took care of the sale, the negotiations, the paperwork, and the delivery. I wish all car buying processes could be this easy! Thanks again to Victor and would definitely recommend and work with him again in the future.
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March 2023 by Vipin Joseph
Took our car in for it's first service. They weren't busy and promptly checked me in. They said it would take around 2hrs to complete the service but ended up needing 4. Since we didn't need the car, we were okay with it.Victor Perez is absolutely wonderful to work with. He does his absolute best to help you out. My wife needed a car with certain features and Victor went out of his way to try and find one. It didn't work out in the end since there was one feature or another that was missing that she wanted. Victor was patient till the end and even though we ended up going with another dealer, he was happy she got the car she wanted. Probably one of the nicest service advisors we had the pleasure of working with. That alone makes us want to get our next car from him.
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February 2023 by Ray Bochenek
I took my car here for an oil change, only to have my check engine light come on later that day. I took it to another shop where they told me the first shop (Mercedes Benz of Bourbonnais) had significantly over filled my oil and stripped the plug - which was perfectly fine before I took it in. After playing phone tag with this shop and its management, they refused to reimburse me for the oil change that they messed up. Claiming that I should have brought it back to the shop, and that they would've paid for the tow truck to take my car in since driving it would cause damage to the engine. If the shop can't get an oil change right, or even reimburse me for doing it wrong, I have no reason to trust them to fix the problem. I would not bring my car here again.
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December 2022 by Andrew Erbes
Very helpful and professional team here. Though our vehicle was purchased at Marion Mercedes, this dealership took great care of us and got us back on the road safely and efficiently. I don't know that I've ever felt more cared for by a vehicle dealership. Service department is above and beyond. I sincerely hope they don't end up closing this location. It is a gem.
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December 2022 by Charles Cox
I had a very good experience here in both sales and service. This dealership has the integrity you would expect from a Mercedes Benz dealer. They do right by their customers and stand behind the vehicles they sell and service.
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November 2022 by J L
My wife and I purchased a Mazda CX-5 a couple of years ago from here. We’re happy with the car but we were told we would be provided a second key fob for the car since they lost the other one. It had been a long time with no one contacting us. When we called them they stated that since it wasn’t in writing and was only verbally discussed they weren’t going to follow through with the promise that the salesperson made. Dishonest and deceiving. All they cared about was making the sale.
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September 2022 by Dawn Dumas
Service department is inept.
Would never, ever recommend.
