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March 2024 by Jon Stefancic
How long you gonna be out of caramel for the coffee. ?
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March 2024 by Rick & Autumn Shepard
Donuts ? were great!
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January 2024 by Stacy Cambron
This Dunkin is the worst.I ordered my coffees (2) and they tell me to pull up. So I do, and I watch them serve 4 customers while I’m just sitting here waiting for TWO coffees.I waited for over 15 minutes and decided to loop back around and ask for a refund.
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October 2023 by Bharat Sanariya
Customer service is very bad they don’t respond customer. employee is very lazy.
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October 2023 by Mike Killian
Both Bourbonnais locations no longer have lemons for iced tea and no longer have Vanilla creme donuts. I have to drive to Riverstone Pkwy to get them. I’m assuming that location is NOT owned by the same people that own Bourb locations. GET LEMONS BACK and Vanilla creme donuts!!
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August 2023 by Stephanie Lutes
The parking lot here is always BUSY, and the drive-thru is always packed. If you order ahead, I'd recommend giving about 10 minutes because it truly is busy at this location. The staff seems stressed at times, but they try!
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July 2023 by rich troester
Stopped in on the 4th of July at 12:30 p.m. and waited 5 minutes before someone acknowledged me then told me I was standing in the wrong spot to order. Then went to that area and waited another 5 minutes to order a simple chicken wrap sandwich. There were 4-5 girls working and were not very busy at the time. Their main concern seemed to be restocking supplies and cleaning all while keeping their backs to the customers and not making any contact at all. Waited 20 minutes when the girl brought my food did not say whose order was up or what it was just said nothing and walked away? Extremely dissatisfied with the service and friendliness.Will not be back.Thank you
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June 2023 by Tom Dunlap
Employees are rude, don’t greet you, I told them that they need to be friendlier, management told me don’t come back than!!! Really just be respectful!! That’s why you have a 2 rating!!!
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June 2023 by Charles Martella
Drive through is terrible ? and the owner took two weeks to reply after complaining , it’s not about being overcharged or waiting on a ridiculously long line to find out the latte machines broken ,, it’s about service and they don’t care about it so goodbye !!! I was a Daily at least once a day since opening goodbye no more chances and keep the free cup of coffee you offered to replace my latte and overcharge you need it more than me !! My times worth more than that I now go elsewhere !!
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June 2023 by Jowharah Blair
I absolutely despise giving one star ratings, but I also acknowledge that it is beneficial for the growth and development of the company to receive such reviews in hopes that it improves. I ordered and they got the order wrong to the extent that it could have been detrimental to someone’s health. Sugar free sometimes is very necessary but when the employee feels like it’s not a big deal, it becomes even more of a big deal. If the customer order something at a discounted rate and the employee gets it wrong, I don’t believe it is appropriate to charge them the full rate in the process of correcting the mistake.
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June 2023 by Shelley Garton
Everything we asked For They were out of. Place was Dead wonder why. It’s at 75 and 50 don’t Bother to waste your Time they are horrible. Why be open when you don’t have crap. Whos the manager should be fired!!!
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May 2023 by Brant Evans
I go hear about once a week. Pick up a donut and coffee. There is truck parking available!
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May 2023 by Terry Daniels
they got under pressure when 4 cars were in line and handed out attitudes with the coffeesnever enough almond milk ?
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January 2023 by Cassie S.
i went to dunkin and a worker named mario had an attitude because i asked for him to remake my coffee that was completely wrong . i was very polite. And then when i got my coffee i just checked real quick and he then says "is something wrong again with your coffee" so unprofessional!! i will not come back ever again. i know not everyone loves their job but please don't have an attitude with me over your job.
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January 2023 by Brianna C.
The short man i think his name was Mario or Martin has terrible customer service & should be fired!!!! He is so rude & unprofessional!! i will NOT be coming back because of this man! Do better Dunkin!!
