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February 2024 by Gabrielle Stachurski
The absolute worst! I spent 10 mins on the phone with a computer trying to talk to a pharmacist. After listening to what time their lunch break is and yada, yada , yada I finally was transferred to speak to an actual person. After holding for another 5 mins. The call was answered. When I say answered, the receiver was picked up and promptly hung up. It was no accident. I was so angry! What a waste of time. I drove there immediately, there was no one waiting for assistance. Just a lazy person not wanting to do their job. I asked who of the four people working who did it. No one would own up to their actions. I guess the culprit is lazy and cowardly. As a result, I will no longer be using Walgreens on Boughton and Feathersound again. My prescriptions will be transferred to the Meijer Pharmacy where customer service is on point. So much better and a stones throw away.
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February 2024 by M G
I told the lady working the counter at 1 pm in 2/4, who didn't speak hardly any English no 3x to the Walgreens credit card and she still tried to make me enter all my information. When the screen asked me for my SSN and information I asked what that was. She said Walgreens rewards. I said my SSN was not part of rewards then she said card...I said I told you NO 3x. She was very persistent about it and kept insisting I get it. No and stop asking and keep hitting the screen asking for my SSN. I will absolutley never go back.
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January 2024 by Peanut
This danngone Walgreens is the worst ever .... I literally spent over 20 mins trying to get a raincheck on a sale item that they were out of ... It took three women, one was a Manager... Needless to say I walked out without the raincheck. One cashier had to double check whether or not the item was in stock... That cashier had to verify with another cashier whether or not the item was in stock... Then when they finally agreed the item was not in stock, the 1st cashier said the raincheck couldn't be for the sale price.... I kno... Let that sink in... The rain check could not be written for the sale price. She says the sale price is for the Walgreens app only & they cannot match a price in-store from the app. So by now my patience is gone, its been about 15mins, so I go to the shelf, snatch the sticker off and show her the sale price.... And I ask for a manager. The cashier pages a manager ... A lady in a gray Walgreens vest passes by ... I ask is she a manager... The cashier says yes & calls her name. I go to her, tell her the issue & tell her its taking entirely too long just to get a raincheck with no one in the store.... The manager then starts the process all over again of checking if the item is in stock... Then she proceeds to the counter to get the raincheck pad, writes the raincheck out.. she didn't ask me what quantity I wanted for the item .. I look at the raincheck & it says two.. the "Manager" says there's a limit of 2 on the item... I told her no thats not true. Ive purchased this item many times when its on sale & there's never been a limit..... Now let me say what the item was ... Because I'm sure ure thinking what could possibly cause this much fuss and this looooong review. It was a darn REESE'S WAFER CANDY BAR.... yep...a candy bar... Regular price $1.99 per bar or 2/$3.... Sale price was 2/$2..... These three women gave me the run around over a rain check for a candy bar. I only wanted 6.... But they wanted to limit me to two... First by being hesitant on giving me the raincheck, then by charging me regular price & last but not least giving me a limit of 2..... Mannnnn I politely pushed the lil rain check back to the manager on duty at the time and told her to keep it.... And walked out upset! Drove to the next Walgreens, bought what I wanted and left still agitated at the foolery I experienced at this location. This review probably isnt going to matter much but I wrote anyway. Smh
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January 2024 by Dan Graves
They don't care about senior citizens. If they did, they would have tried to answer my question.And helped me.
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October 2023 by Ren G
Is anyone noticing? Service at this Walgreens has been consistently getting worse and worse! The pharmacy is always out of stock on medication and they don’t communicate with you they let you wait for days no matter that you need the medication to actually start treating your condition right away and not in 2 weeks! They made delivery paid when it used to be free and put my order on hold just because my order was someone selected as free shipping, they would not deliver it but didn’t tell me until I went there to ask. When I asked they said it’s not pro and will take a day, I said it’s just an oral rinse in a bottle do you not have it then they said it will be an hour, I said I will wait there, after 45 min I checked she then said it’s going to be one more hour! I asked why since it’s a bottle on the shelf which I could see and said I have been waiting then only she gave it to me, sheesh!Then with the FedEx service. I highly recommend you don’t waste your time with this Walgreens and FedEx needs to remove them off their online suggested locations because the people working are incompetent! There’s 2 elderly ladies there, one of them, white with long brown hair, is extremely rude. I stood at the counter for 15 min while she was checking her email on the computer and I could see her screen, didn’t even acknowledge me or apologize nothing. Then she came and I gave her the QR code for FedEx since the site told me to take it there, and she said no we don’t do that you have to print your own label. I explained they did not issue me a label they gave me a QR code and gave me this location for drop off, she said she can’t do it, started calling someone on the intercom being condescending to that person as if they are ignoring her. Another elderly lady came, black lady, she tried to scan it and said no it’s not working. Clearly they both are completely incompetent and one of them is rude and shameless too but I mean once you start seeing yourself that you have no clue how new technology works it’s time for you to retire! Super slow, rude and clueless in their work! Went to Walgreens on 75th and the QR code worked just fine, those 2 didn’t have an idea how to work the scanner! But what’s more frustrating is the rude demeanor! Shame.Moving to CVS.
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September 2023 by Jamila Husein
If I could give this pharmacy 0 stars I would. Came here for a vaccine for myself, and my 3 year old. Waited over 1.5 hours WITH APPOINTMENTS for both of us. Debated leaving multiple times, but was invested by that point. Slowest moving and most confused staff I have ever seen at a pharmacy (the individual giving the shots was nice though and his shots are painless!).They took people in between us for vaccines even if they came after us. When I asked they said their system is confusing and slow and allows people to make same day appointments even if their appointments are full. Honestly the worst pharmacy experience I have ever encountered. Avoid at all costs. Drive further away it’ll be faster for you in the long run. I literally think the lack of service, coordination, and disorganization at this location is going to deter people from getting vaccinated. Multiple people came and left for vaccines without getting them because they could not tolerate the lack of service. Management should step in and fix this.
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June 2023 by Linnet Kurian
Pharmacist couldn’t get one prescription verified and ready in 6 hours. Won’t be using this place anymore
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May 2023 by Gina G.
The store itself is clean and well maintained. Alfrid the cashier is kind and helpful. He never fails to cheer my day. The selection of products is good.The service at the pharmacy over the last year has been horrific. The staff do not know what they are doing. Due to a nationwide medication shortage we needed to change my son's ADHD meds. His doctor gave me a copay card for a medication. The pharmacist did not want to use it. They put it through and then told me the dose was wrong. Due to the diligence of Lupe the issue was resolved. She had to fix problems with rejections of copay card three times. This went on for over a week. Lots of new people so I think there needs to be a lot more training in the pharmacy area.
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April 2023 by Tom Conway
I would highly recommend upper management step in. Pharmacy service is going from bad to worse. I have waited over 10 days for a refill of a common pharmaceutical. I am seriously considering moving my prescriptions elsewhere, would recommend you do the same.
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April 2023 by Jennifer Calhoun
Probably the worst experience ever. The pharmacy staff seem to all be miserable and lack human communication skills. Even the pharmacist is making customers feel guilty for not having answers that only a doctor could have. Get better y'all.
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April 2023 by Kevin H.
long wait times at the pharmacy even during their slow time. they seem to be very short handed and unorganized
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February 2023 by Atiq Quadri
I submitted my prescription yesterday 5.00pm. Did not get any Tex or anything home call till 9.00 pm.Next day I went 10.0 minutes before opening time 9.0 am.9.00 am was opening time and pharmacy owned 10.00 am.There was no Manager to say all and was in such pain needed pain killer medicine badly. Desiderata to switch Pharmacy?????
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December 2022 by Syed Quadri
I arrived few minutes before store closing time and it was already closed. The lady saw me at the door and ignored. Didn’t even bothered to say they were closed.
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October 2022 by Jessica Castillo
Had the worst Experience in the pharmacy department. I was in the Emergency room the night before & I literally called the next morning to see if my meds we’re ready and literally spoke to the pharmacist at opening. He told me come at 11am because they just opened & they’ll be ready! I came at 1130am & I had the Most Rudest Associate at the drive-through who literally told me to come back later on this evening & they be Ready with attitude! I was so confused why all the Attitude. I said No I literally spoke to the pharmacist at opening he said 11. I was in the ER the night before & I can’t understand why you have all this attitude? The customer service skills is terrible at this Walgreens! So the young lady on duty the morning of 10/17/22 really shouldn’t treat customers this way, it’s so unprofessional! They have gone down hill in the associate, they hired in the last year! It’s so sad!
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September 2022 by Alex Lokhand
Hannah in the Photo Department is Excellent, Great customer service, i do not know the name of lady who was at checkout counter hut she was amazing the way she was talking to people??.
