Kohl's is a popular retail destination known for its diverse selection of dresses, fashion, and footwear, catering to both active and casual lifestyles. Customers appreciate the store's friendly and helpful staff, who provide excellent service and assistance, especially for those with special needs. The shopping experience is enhanced by easy returns and convenient options like free store pickup. Many customers enjoy the organized and clean environment of the store, making it a pleasant place to shop. While checkout lines can occasionally be slow, overall, the experience at Kohl's is positive, with associates like Chrissy, Bella, and Pam receiving praise for their politeness and helpfulness. Additionally, Kohl's commitment to community support through Kohl's Cares reflects its dedication to creating a welcoming and inclusive atmosphere for everyone.